Customer Reviews (9)
May 12, 2011
Awesome Arnica and Rosemary Muscle Melt Massage!
I have been to this Spa four times for the Muscle Melt massage. Once with Eric and the other with Rebecca. This spa is great with awesome massage therapists. They are very professional and experienced with body work. I would recommend this to anyone!
May 2, 2011
Not worth the Groupon
It took me twenty minutes just to book my appointment after purchasing a groupon. On the day of the appointment I drove into the city only to realize the entire broad street which cuts down the center of the city was closed for a race and I could not get to the spa. I called to ask if there was another route which the owner who answered the phone said she didn't know. I told her I would have to find parking and walk at least 11 blocks before I would get there, making me late for the appointment. I asked if there was anyway I could rebook considering the situation with the race which she responded by saying that I could not rebook and if I did not show up during the hour I was blocked out for my appointment she would charge my credit card the full price of the facial. So I parked and jogged down to the omni hotel and arrived about ten minutes before the end of my scheduled appointment. When I went to give her my groupon she told me she already charged my credit card the full price, didn't accept the groupon and had the nerve to ask me if I wanted a "2 minute foot rub" I was so insulted I told her that now I understood why this spa was rated so poorly on all the websites.
March 31, 2011
WHIRLPOOL MURKY (oils?), BATHROOM DIRTY
Although I had a great massage here (Teresa), my friend and I were very disappointed that we were unable to use the whirlpool, which was visibly coated with something - maybe massage oils? It was really a turnoff. Our first unpleasant experience, though, was the bathroom. Although the surface areas appeared clean, the trash was overflowing, there were no handtowels available and the place had an overall odor of urine that was so surprising for a place like the Omni Hotel! By the time we finished our massages, the trash was gone, and fresh handtowels appeared, but, of course, the urine odor remained, and it was strong. We (and another guest) were wandering around looking for our robes (no one mentioned that they were already in our locker!) - it would have been nice to know. The massage itself was very good, Teresa was attentive, pleasant and experienced.
March 30, 2011
I am a regular customer at this spa and I can not say enough good things about it. The staff is extremely friendly and the spa environment was awesome. It truly is a little secret spot in society hill. I had the Arnica and Rosemary massage and it was the best massage I have ever had. I have also had several facials and found that the estheticians are very friendly and know their products! I highly recommend it!
March 28, 2011
Not bad but not exceptional
My boyfriend and I visited the Spa for facials and massages. The massages were great but the facials were just okay. My esthetician was very nice and did a good job. On the other hand, his esthetician was not. The first turn-off came when she commented to my boyfriend, 'Facials aren't gay.' Okay? No one ever said they were and further more, how did she not know that he was not gay. We both found the statement to be immature and in poor taste. She also seemed to not really care about the him as a client and rushed through the facial. Also, having worked in the Spa industry, I would have liked to have heard suggestions on products and after-care, like drinking a good amount of water post-massage. Positive: Great masseuses, clean environment, clean, comfortable locker room Negative: Screaming children in the pool area, unprofessional esthetician
December 3, 2010
Front desk employee was quite rude and unpleasant. I would not visit again.
June 18, 2009
Amazing Wedding Spa Party
I had my spa party at Lux last weekend and it was great! The food was catered by Azalea in the Hotel, the Omni was magnificent.. and I would love to go back for a Girls Spa Party very soon!
June 18, 2009
Very Happy Customer
This is an amazing spa. The customer service is superb and the environment is outstanding. I am a spa freak.. and this is the best spa in Philadelphia.
May 22, 2009
I had planned on using this spa on my wedding day and misunderstood what services I could use my $150 deposit towards (basically, I could only use it on hair or makeup and I wanted to use it towards a massage). When trying to work out the misunderstanding with Tracy, the manager, she was very confrontational and rude me and family members that had also planned on using this spa the day of my wedding. When I told her that I was going to write a review on my experience at the spa she said she would just remove any negative reviews posted on the spa website - reflecting the integrity of this manager and this spa. In the end we cancelled all our spa appointments and went somewhere else. I would not recommend this overpriced, poorly-managed spa. There are so many great spas in Philadelphia, don't waste your time at this one.
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