Customer Reviews for Hand & Stone Massage and Facial Spa- Phoenix (5)
May 30, 2012
They double charged me and "didn't remember" I talked to them about a refund!
I canceled my month to month plan, and they insisted I pre-pay for my massage, stating that it wouldn't charge me again, but it did. I called them yesterday in the early morning, and was told my refund would be taken care of. Seeing that it wasn't, I called back later that night, and they claimed that they never spoke to me about a refund. They said it over and over "We never spoke to anyone about a refund today," yet I have the call record. My refund STILL hasn't posted. If I don't get my refund, I'm going to the BBB until it's settled, because that money is all I have to put gas in my car to get to and from work!
April 7, 2012
New in town...
I just moved in a couple of weeks ago, needed a massage locally from all the moving and settling in and I am so glad I found Hand & Stone! What an amazing experience - they just gained a regular customer.
March 21, 2010
Step up from Massage Envy
Wow, what a step up from Massage Envy. Everyone is curtious and the massage was F-A-N-T-A-S-T-I-C !! Much better atmosphere than what I expected. PLUS, no contract. It's all Month to Month, you can cancel at anytime! I'll be spending more time there instead of going out to dinner, especially starting in April, when they are adding Facial Services.
December 5, 2009
Experience Hand & Stone - you won't forget your visit
This spa is A-1. The owner is very customer centric, and she has an excellend staff of professionals. You will love your experience. I highly recommend becoming a member and taking advantage of a massage (and other services) monthly. It's been the best thing I've done in years! Don't bother looking around the area for other spas; this one is by far the best. I drive 12 miles one way and don't mind the time/drive at all! It's worth it! Enjoy :)
November 25, 2009
Floated out 50 lbs lighter....
Heather was excellent and very professional. She had my upper back hurtin' so very very good - felt like 50 lbs. was lifted! Highly recommended.
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Hand & Stone Massage and Facial Spa- Phoenix
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