FALSE ADVERTISING! They are not the spa they once were.
It's not a spa, it's a chiropractor's office w/spa services (says the sign on the door). There isn't enough space for me to write about everything, I wish I could. My "spa" room was shared w/patients receiving treatment (a thin curtain split the room)! I heard everybody's medical issues. Relaxing music played in the background drowned out by machinery/conversations. I had a hot stone pedicure and didn't receive the treatment as advertised online. I didn't receive the foot treatment mask, exfoliation cream scrub, cooling gel, sea clay masque, hot towel wrap or deep hydration oil with reflexology. I only received the hot stone massage and paraffin part. No organic (or spa quality) products used, just generic lavender lotion. I was done in 55min (including drying time) and it should've been 75. The receptionist informed the owner of my experience and I was offered $20 off my next service. I'm never going back there! Had $20 removed from my bill instead. Only $20 off $60, when I got less than half? No phone call or apology from the owner- tells me she doesn't care. If you want quality/something special- THIS IS NOT IT! Strip mall nail salons have better hot stone pedicures. Go to a real spa who actually provides what they advertise.
We are always concerned if we disappoint a client in any way. Our hot stone massage pedicure had evolved over the past few months with new staff introducing new procedures and techniques. At the time of this visit, the protocol was not the same as the website and we certainly apologize for that. However, the client did receive a complete hot stone massage pedicure that was very popular with many of our other clients. Because she felt her pedicure was incomplete, we did offer the client a $20 gift certificate which was intended to cover the total cost of a manicure, or be used toward any other service we offer so that she would have some options.
We are very pleased to offer chiropractic services at our location. We also have a medical doctor on our staff as our medical director. Providing alternative therapies as an optional service is one of the emerging spa trends, particularly in California. Although the space we now occupy was formerly only a chiropractic office, we have almost completely redesigned the interior space to create a soothing spa ambiance. It is actually the front half of the same building in which we were formerly located, but is a much nicer and more functional space. Only one of our rooms is set aside for the doctor’s use, along with one small area, curtained off and with a separate entrance, that is used when a client receives a therapy treatment. The therapy equipment is silent, and, ordinarily, once the client has been quickly set up, there is no additional sound or conversation. On this occasion, regrettably, two clients did ask the doctor further questions and he did reply.
In consideration of this helpful criticism, we are currently redesigning the space to further diminish any possible mingling of unlike services. We are always open to any suggestions that will improve the quality of our spa experience and service and will take any necessary steps to accomplish that goal. Thank you.