Customer Reviews for Venchi Day Spa (24)
May 5, 2016
Stay away from Ruben
I purchased a groupon for a couples massage. I've been here before and had a great experience BEFORE. I don't know if they changed management/staff or whatever, but it's not the same. First there's no more changing room for the couple. Our appointment was for 10am and it started on time. But then comes in a man and a woman. First of all, my wife is laying there topless they send a man in without asking if this was okay. Also, my massage person, Ruben, was horrible. It felt more like a sports massage. The guy was maybe trying to give me a vulcan nerve pinch the whole time. At one point he was stretching my neck by pulling on my head. I told him that it did not feel good but he continued. After about 10 more seconds, I told him to stop. He then tells me "it's okay", continues pulling by head and says "one more minute". I didn't get up and end the massage because it was our 9th anniversary and again it was a couples massage. I didn't want to ruin it for my wife. I emailed the company afterwards but their apology was poor at best. Part of their response was "That is very weird because he is one of our top massage therapist".
April 12, 2015
While I was visiting my sister in Orlando, I went to Venchi Day Spa for a facial and I loved every minute of it. My skin was glowing afterwards. The atmosphere was relaxing and serene too.
September 24, 2014
How do you ruin a couples massage that you were so looking forward to? Go to Venchi Day Spa, they'll ruin it for you! I received a 60 minute couple's spa Groupon as a gift. Our appointment was at 3pm. We arrived a little earlier and filled out paperwork. Another couple arrived after us. At 310pm we were told that they were running late and that the couple that just walked in had their appointment before us at 2pm but she said she called them to re-schedule their appointment an hour later at 3pm. So I asked her how long is going to be, another half hour? She checked and said yes. So I asked her why weren't we called and asked to re-schedule. We ended up waiting for more than an hour! When we finally got in the massage room, 2 massage therapists were rubbing lotion on us so fast as if it was a race! They kept mentioning not to buy the Groupon next time that they would give us the same deal. That's not relaxing at all! When they finished I checked the time it was 445pm. We weren't even in the room for 45 minutes! We were stunned! I get massages about once a month so I know this was terrible and unprofessional!
March 15, 2014
Horrible Horrible Horrible
I had a groupon for three spa treatments. First off rubbing oil into the skin is not a massage. The worst massage I have ever had. My next treatment was a facial. The technician did not ask me one question about my face. She was just using whatever products she wanted to on my face. I ended up telling her to just wipe everything off my face. I was so upset that I skipped my third spa treatment and just left. I will never recommend this place. Save your money and go somewhere else!
July 23, 2013
Oasis on East Colonial Dr.
Venchi Day Spa is an oasis on East Colonial Drive. When we walked through the door it was like walking into a resort. Potential clients need to look past the neighborhood. Before our massage, my wife and I were served wine (in crystal glasses) with fruit and cheese in a lovely foyer area The entire staff was very friendly and treatment room peacefully relaxing. The couples massage room was peaceful, pleasant and relaxing, Our therapists delivered excellent treatment, one of the best massages I have ever experienced. J & J P
June 1, 2013
Received a couples massage groupon deal and this place exceeded my expectations. 100% would recommend this place to anyone, we even showed up a few minutes after our appointment and they gave us the full hour!
May 30, 2013
GREAT SERVICE AND BEAUTIFUL PLACE!.
I went to VENCHI DAY SPA, the staff of spa very nice, therapist was great and the massage so relaxed, the manicure and pedicure very good, I recomend that place!!
May 30, 2013
After reading some of these reviews, I second thought my self about getting my treatments at the spa. However, I decided to give it a shot. Everyone has different points of views towards everything and I respect that but the truth is that Venchi Day Spa is one of the best places I've visited from all over the country. The customer service is amazing. First thing when you come in: they offer you refreshments, and a tray with cheese and fruits. I spent a whole afternoon there with my husband getting massages, facials and pedicures and we have no complains at all. We found out this place has had around three previous owners and it wasn't as clean and nicer before. Venchi's been there for the past couple of months and it looks and feels amazing since the moment you come in. Nice environment. Highly recommend it!!
May 20, 2013
Save your money, time and aggrevation!
My husband and I had a couples massage over the weekend, at first we were really impressed the staff was nice, the couples massage room was nice definitely thought this would be a place worth coming back.... until the massage started. Before my "therapist" started on me I told her I wanted a DEEP TISSUE she said ok. The girl rubbed my back and put oil on it, I don't believe she even knows what massage means. I've been so several places and decided to find something closer to home but I will NEVER GO BACK. I told her 3 TIMES to give me a deep tissue massage heck a massage but she just rubbed oil all over me. Aside from that we paid for a 90 Min. massage and got 70 min. During our massage you can hear everything happening outside from women chit-chatting to kids crying and running up and down the hall. Aweful experience, when we went up to the desk and told them about my aweful experience the lady got very defensive needless to say will not recommend this place to anyone. I never write reviews but my experience was so horrible that I felt like people need to know before wasting your money & time.
Our goal is to provide a relaxing experience to every customer; we are really sorry we couldn't achieve that with you, but we will look into this and make any necessary adjustments.
January 6, 2013
under new management
Have been to this salon for various services in the past few years. My massages were always fantastic and mani/pedi/waxes done just right! Had a mani/pedi-schlack(sp?)and eyebrow wax and they were horrible. My eyebrows were lopsided...had to pay someone to fix them and my mani is chipping...not supposed to happen with schlack. The owner did my services and rushed through. I did not notice all of the problems until I was home and thoroughly inspdcted my nails and brows. Although I could have called to complain I know there would have been an offer to fix it and I do not want to return to this spa. Too bad...it was once a great place!
August 20, 2012
I have been going to Freesia for many yrs. but I will go back do to the new owner Angela. She is very rude, unprofessional. I have seen her grab her workers. She uses profanity and her work is very sloppy. She had great girls working there but they left. So think twice bereft you go here
July 9, 2012
My skin was dull and lackluster so I had the Freesia Signature facial. Now my skin looks fresh and smooth. I definitely recommend this place.
July 7, 2012
Shady Business Tactics
We too had a certificate. Freesia was not overly impressive from the outside and quite simple inside. When calling to make the appointments we informed them we had a certificate and we were given a sale price quote of $55 each. Upon arrival the same woman we spoke to on the phone again gave us the sale price. The other of the two women there then asked if we wanted to be in the same room. This was each our first message so decided to experience it together. We were taken to our room and found the experience very relaxing, the full 55 minutes used and the message felt fantastic. However, upon checkout we were expecting a charge of $110 but was charged $160. We asked why it was more than the quoted sale price and she said it was because we were in the same room. I expressed that upon being asked if we wanted to be in the same room or separate rooms we were not told the price would be different from the quoted $55. She said the other woman was new and did not explain well. We told her it was not the other woman who asked, it was her, she apologized, insisted on the $160, honored our certificate but added insult to injury by mentioning a usual 20% added for tip. Sad because the massage would have been worth a return visit.
February 23, 2012
I'm on vacation and found this business through Spa Finders as I had a gift certificate from the holidays. Wanted a spa day for my Bday. Best massage I ever had. The girl who did my mani and pedi was nice, knowledgeable and did a great job too! I would totally go back, next time I'm here.
January 10, 2012
Superb massage, sneaky business tactics
I received a spa finder gift card for Christmas and chose this place based on the reviews. As others states, it is a diamond in the rough. Off the busy road of E. Colonial, it is nothing impressive outside. When you walk inside, it is simplistic but nice. The key goal of the gift card was to obtain an incredible massage, and that I did. The masseuse was excellent in all she did, using the full 55 minutes to the best of her ability. She even stretched some of my body parts (arms, legs, toes) which left me feeling incredibly relaxed and like a limp noodle following the 1 hr., and I mean that in the most complimentary way. NOW, my issue, and this is no reflection on the staff but more the Management. When I called to schedule my appt. I asked the cost, I was informed $55 for 55 minutes, very fair price. I informed the girl I had a spa finder gift card and asked if there was anything additional I needed to do, she stated no. When I went to check out, they charged my $75, explaining that they could not honor the "$55 special" because they needed to recover the cost that spafinder charges them for listing their business. This was extremely frustrating. I would go there again but without the spafinder gift card.
December 19, 2011
Our day in heaven....
They always say never judge a book by its cover and that is the case with this place! From the outside, it was a little scary. However, once I got in and went into the treatment room, it was a whole other atomsphere. The rooms were very beautiful and calming. We loved the robes! It was very relaxing and the staff was very professional. They were very attentive to my cousins and myself. We all felt like jello walking out the spa on our day out. Thanks to the staff at Freesia Beauty Spa. We would definetely come back again!!!!!!!
November 25, 2010
My husband, son, daughter-in-law and I all visited this spa the day we arrived in Orlando. It was a wonderful way to begin a vacation! My daughter-in-law had the hot rock massage, my husband and son both had massages, and I had a manicure and pedicure. The atmosphere and service is amazing! While getting my pedicure I was sitting in a massaging chair so I felt like I was getting everything. I am definitely planning on more visits.
July 13, 2010
MY FIRST TIME WILL NOT BE MY LAST
my cousin and i visited this spa for the 4th ofJuly holiday. i had never been to a spa before and was a little nervous due to the area we were in. once we got inside the spa it was like we were in another world. the owner helen performed my massage and i was in heaven. i later had a manicure by monica and she was great. my cousin and i relaxed, laughed, and truly enjoyed our time at the spa.
May 7, 2010
Best pedicure and Manicure we ever had!!
We went there with my sister and sister in law and 3 kids in tow as a walk in. They not only accomodated us with a small wait and called someone in, but they entertained the kids too! But this is not why I am writing. I am not kidding when i tell you we all had the BEST most meticulous pedicures and manicures we ever had. My pedicure nail polish lasted for over a month, and if my nails didn't grow, you wouldn't know it was that long!!!! We are from the new york city area, and have had plenty of good ones, but these guys are fantastic!!! Can't wait to visit my mother again. :)
February 27, 2010
Excellent pedi and wonderful first time waxing
Ì have never visited this Spa before and I was very impressed with my experience. It's a bit of a drive from my residence, but definitely a place I would come back to. You do need to make an appointment especially during the weekend. There was just a couple of ladies working, so if you don't have an appointment, you might need to wait a bit for mani/pedis. I had the Silky Feet Pedi, and the wax treatment was wonderful. They took their time, didn't feel rushed, and they paid a lot of attention to detail. This is not your regular nail place with a dozen chairs. They also used sanitized tools and excellent exfoliators, no blades!!! As far as my waxing experience, since it was the first time, I didn't know what to expect, but they both took care of me, and they were really good with the application. Very friendly ladies and professional. Will definitely recommend this place to my friends, who pay about the same for pedis, but don't get the attention I got here.
December 14, 2009
My sister, neice and I visited the spa during a visit to Orlando to see my neice, who's a college student. When we arrived at the salon that evening, we were the only clients there, so we had the undivided attention of the staff. They were very friendly and courteous. When I arrived I had a terrible headache and the massage therapist spent time working on it during my service. She was an absolute professional. When I left there, my headache was gone. The manicure and pedicure was also fantastic. The technician did a fantastic job and I thoroughly enjoyed all the special touches that came with it (ie, delicous smelling scrubs, great hand and foot messages) The topcoat they use is extraoridnary. My polish stayed on a full week and my hands are in water constantly. The spa was very clean and beautifully decorated. This was a spa experience to remember and I've been to quite a few spas!
October 7, 2009
I absolutely love this place
i really really enjoyed my experience here its a very small cute spa me and 2 girlfriends of mine went and it was absolutely amazing the spa manicure and pedicures come with a paraffin treatment which was a wonderful first experience my skin felt amazing after. We got massages, a scrub which was very nice energizing citris scents were wonderful. I couldnt have asked for a better birthday :)
January 3, 2009
Very professional and great service
I found this cute spa on spafinder and was extremely pleased with the service ,that I already made a second appt with my friend for a pedicure. The spa was clean, calming, and just overall everything I look for in a place. I would continue to visit over and over again. You just got yourself a new local client!
November 29, 2008
you should schedule an appointment here!
A full day of pampering at freesia is awesome. The pedicure is the best I have ever had. The equipment is so clean. And the massage was the best ever too. I am so pleased with the service here. I always get great tea while I'm waiting too. You should come here for your next treatment; be it a facial, massage, nails, and even waxing.
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