My husband I scheduled massages- he a sports massage, myself a sweddish.
He was very disappointing! My husband said his massuse (female) had such a light touch even after repeated requests for deeper massage pressure. Lack of attention to detail - no robe or invitation to shower; not even a towel to rub off excess oil .
Mine was just as bad - massage itself ok-did get a towel to wipe off excess oil- seemed like a beginner-music in room barely audible didn't cover the massuse 's heavy breathing or his stomach growling noises. Treatment room closest to front door of spa which resulted in me hearing the door chime as patrons arrived or left; cars with booming radios in parking lot for a good portion of my massage was soooooooo not relaxing as well as hearing receptionist constant talking to fellow workers . BAD EXPERIENCE- Waste on our day off!
I do apologize for the fact that you and your husband did not have a good visit with us. I would appreciate you contacting me directly so I can find out whom you had your services with so that I can directly speak to the individual/s. We do have robes and showers available but typically clients do not change into them unless they are having numerous services. Showers are always available, free of charge, and we have all shower and hair accessories as well, but typically clients ask to use the showers if they are interested. We have started to notify and ask clients if they would like to use them proactively. You both should have received towels to wipe off any oil and it is always discussed in our meetings to do so, but again I would really appreciate knowing specifically which employee was not at 100%. As far as the noise, we do our best to keep our talking at "spa voice" level, but we do not have sound proof rooms unfortunately. We have added fans in each room to help with white noise and circulation as well as the music in each room has it's own volume control, so if you ask your therapist they can gladly increase or decrease the music volume. I would greatly appreciate you contacting me directly as well as offering you a complimentary couples service with us to hopefully win back your business. We do strive for excellent service but are aware that at very few times we might not make that mark, so contacting the spa directly is the best way to make sure that these oversights get taken care of promptly and that we can do our very best to give you a great service. Thank you. - Niki Moffa (Owner) 678-905-7377