I received several SpaFinder gift cards for my birthday so I was excited to book a one hour massage and try out Invigo Day Spa. All of the reviews indicated I would have a terrific experience. Alas, that was not the case. Upon my arrival, I was greeted warmly and introduced to my masseuse. I was escorted back to the massage room but not offered a steam, a Swedish shower or anything of the sort which is a bit cheap in my opinion. Once the massage began, I could not relax because apparently the room I was in shared a wall with the employee breakroom and for the entire hour I was there, several employees yakked and hollered and at one point even sounded like they were arguing with each other. Also, about half way through the massage, someone just bursts through the door without knocking or apologizing which was appalling based on the very respectful environments I have experienced at other well-established spas. I would not recommend this spa to anyone.
Lori - I greatly apologize for your disappointing service with us. I was a bit shocked to read some of these things because it was the first I have heard of these complaints. Unfortunately we do not have any type of sauna or steam room available so that is why you were not offered that upon arrival. We do offer the use of our showers which are free of charge and we have all the necessary shower necessities available as well, but we have find that clients normally ask to use them if they are interested. However, we will definitely begin to make all our clients aware of our showers from now on. I apologize for the noise in that room that does share a wall with our employee break area. We are aware of this situation and have installed fans to help circulate the air as well as drown out any white noise. As far as someone walking in, I do apologize for that, perhaps it was a client thinking they had the wrong room, I am not sure. Your therapist should have said something, but perhaps thought you were asleep and didn't notice it and didn't want to draw attention to it. I am not sure, but this will definitely be addressed in our next meeting. I would love to have you come in and try us out again so we can hopefully earn your business back. Please contact me directly so I can book your complimentary appointment on us. -- Niki Moffa (Owner) 678-905-7377