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About Reflections Spa at Grand Cascades Lodge
Located an hour from the bright lights of busy Manhattan, the Grand Cascades Lodge is tucked away in the Kittatinny Mountains, in northern New Jersey's verdant Vernon Valley. Designed as an abstract of the resort's woodsy and earthy ambiance, the opulent Reflections Spa adds a touch of glamour to the rustic resort and has created what it calls a sanctuary for the senses, with striking architecture, exclusive spa treatments, and a spacious Sensorial Area with pool and waterfall. An elegant crystal ceiling marks the spa's entranceway, and tranquil water fixtures greet guests throughout each corridor. The extensive spa menu offers exclusive facial and body treatments, some of which incorporate elements indigenous to the area.
Location
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ADDRESS
3 Wild Turkey Way
Hamburg,
NJ
07419
United States
Phone: 973-823-6550
Services
Reflections Spa is bathed in amber and burgundy hues, accented by vibrant art glass and custom waterfalls designed to resemble fire; sleek black-tiled floors enhance the elegantly modern interiors and add a sophisticated feel. Guests can indulge in unique treatments such as the Thai yoga massage; other treatments are inspired by the resort itself, such as the "The Wine Cellar" services, which incorporate wine and grape-seed extracts, and "Reflective Surroundings," which makes use of the area's local ingredients. Men can take advantage of the Gentlemen's Corner and unwind with a facial, massage, haircut, shave, or manicure. Brides-to-be have the option of reserving the stylish Bridal Suite, with manicure and pedicure, makeup, and hair styling stations. Guests can complete their spa experience with a visit to the Sensorial Area for heated salt baths and pampering foot soaks.
Hair/Nail Services
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Hair Styling and Care
Manicures
Pedicures
Waxing
Fitness & Activities
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Dancing
Personal Training
Pilates with Reformer
Tai Chi
Yoga Classes
Other
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Vinotherapy
Facilities & Amenities
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Childcare
Concierge
Locker Room
Restaurant
Robes Provided
Showers
Slippers Provided
Steam Room
Swimming Pool
Toiletries Available
Massages
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Couples
Cranio Sacral Massage
Four Hands
Hot Stone
Prenatal/Postnatal
Scalp
Thai
Body Wraps
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Mud
Body Scrubs
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Dry Brushing
Salt Scrub
Sugar Scrub
Facials
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Acne/Deep Cleansing
Anti-aging
Back Facial
Men's
Signature
Reflections Spa at Grand Cascades Lodge
4.10 out of 5 stars
Overall rating based on
21 Reviews
18 of 21
(86%)
Customers would visit this business again
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Visually Stimulating
By
ErinH
|
April 13, 2012
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3.00 out of 5 stars
17 of 32 People Found This Review Helpful
Although the spa is visually stimulating and is not exactly the "Everyday" spa atmosphere. The treatments were nothing extraordinary but not bad. The uniqueness of the amenities are what makes this spa work. The services are extremely OVER PRICED.
Would you visit again?
Yes
Service Quality
3.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
2.00 out of 5 stars
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Wonderful spa experience
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5.00 out of 5 stars
17 of 34 People Found This Review Helpful
I would definitely recommend this spa! Only complaint was that the staff could have been a bit more helpful or informative. It was my sister's first time at a spa & even the rest of us were not familiar with some of the amenities & they didn't take time to "show us the ropes" so to speak, or ask if we were familiar. But everything else was top notch & the most relaxing atmosphere!!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
5.00 out of 5 stars
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Nice but feels rushed
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4.00 out of 5 stars
27 of 53 People Found This Review Helpful
The spa is pretty and they offer champagne and truffles, but the waiting area is tiny and uncomfortable. We had to stand to wait for our service. The locker room is the same - tight and not very well equipped. Very few showers, not much space to dress and apply makeup. There is really no "relaxation room", so once your treatment is over you have to leave right away.
That said, I have been there more than once and during the week it's more comfortable because it's less crowded. The services are good and professional and the spa is clean. If you stay at the resort you can use the Biosphere pool and that allows you a place to relax after your treatment. Overall, a good spa in a beautiful resort.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
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WORST SPA EXPERIENCE EVER!
By
bongd
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March 19, 2012
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1.00 out of 5 stars
33 of 72 People Found This Review Helpful
The place is noisy and over decorated. The receptionist lack experience and a little rude. The robes they provide were ripped, hard to the skin (ever heard of fabric softener) and needed to be replaced. The massage rooms are tiny which made it hard for the therapist to move around quietly and the massage bed they had me lay on creeked throughout my treatment OMG. I have to give a little credit to my therapist, she was nice BUT the massage was mediocre at best. I recommend buying a brookstone massager before coming to Reflection spa. Don't go people, it's not worth it!
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Spa Facilities
1.00 out of 5 stars
Fitness Facilities
1.00 out of 5 stars
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Absolute worst
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1.00 out of 5 stars
28 of 54 People Found This Review Helpful
The worst. First of all, be aware that bookings are made by a centralized reservation office. The address I was given was to the wrong building! I arrived early for my appointment, but the long wait at the reception area and the drive to the correct address made me late for my appointment. I waited another 20 minutes at the reception, where a great deal of attention and money was put into its modern design. The ceiling, with hand strung crystals, and the walls, covered with blood red sculptural stained glass created a very unspalike phenomenon: NOISE! Conversations pinged back and forth, echoing repeatedly. Speaking to the receptionists was an exercise in repeated "excuse me's". The changing room was cramped. The robe, stiff & old with missing belt loops. Throughout the barely-there massage by an inexperienced therapist, I could hear footsteps on tile floors, conversations down the hall, the screeching of the curtains the therapist kept parting to get hot towels, and the clicking massage table. The music was loud, presumably to drown the ambient noise. My massage was cut very short because I was "late". This is what happens when the focus is on design and not on service. You're better off at home with a massager from Brookstone.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
1.00 out of 5 stars
Spa Facilities
1.00 out of 5 stars
Fitness Facilities
1.00 out of 5 stars
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Wonderful couple night!
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5.00 out of 5 stars
70 of 127 People Found This Review Helpful
I live right in Vernon, and recently during the October snow storm, my husband and I had planned a night out together without our toddler. We began the evening at Reflections for a couples massage. This was our first time there...we have both been to Minerals Spa though. WOW, I love Minerals, but Reflections is SOO uch better - higher standards in all areas. LOVE LOVE LOVE the foot soak with champhange afterwards. The whole experience was wonderful! I am now planning for a girl friend of mine and I to have a ladies day in the New Year at Reflections!!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
5.00 out of 5 stars
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Best Spa in NJ
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5.00 out of 5 stars
70 of 134 People Found This Review Helpful
This is a great place to get away for a day better for a weekend. The service is excellent they make you feel like a queen.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
5.00 out of 5 stars
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Romantic Weekend Getaway
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5.00 out of 5 stars
71 of 141 People Found This Review Helpful
My fiance and I stayed here for the weekend Sept 2011, since the sister hotel was hosting Oktoberfest. I definitely recommend staying in one of the suites at Grand Cascades Lodge--get ready to be spoiled! We purchased a "Spa & Stay package." We both enjoyed a couples sports massage, and following that, I had a Chai-Soy Detoxifying Facial, which was divine. They had quite an interesting variety of facials available. There were 2 lounges which offered complementary chocolates, small pastries filled with chocolate mousse & vanilla pistachio, water to which some type of fruit antioxidant "serums" could be added, & a variety of teas. After your treatments, you get a foot soak & a free glass of champagne! I also felt like a kid again in the Biosphere complex, since it has a long windy slide that even the adults can "ride." The restaurants, wine cellar tour, and Sunday Hike rounded out our experience. I am definitely going back!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
5.00 out of 5 stars
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best to visit mid-week
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4.00 out of 5 stars
96 of 188 People Found This Review Helpful
Pretty spa with enthusiastic personnel.
From Monday to Thursday if you book a treatment for a minimum of $100 you can use the biosphere pool complex. This is an enclosed free-form pool with plants and lounges. There is also a sauna, steam room and hot pool. There is an attached snack bar for water, drinks, light meals.
I love the pool complex!
On the whole a good spa experience. I enjoyed an "Espresso-Limon" body treatment that left me feeling wonderful.
I plan to visit here again.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
3.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
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Great relaxing spa
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5.00 out of 5 stars
84 of 182 People Found This Review Helpful
I went for a bachlorette weekend and it was the best idea! Very relaxing!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
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Disappointed
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3.00 out of 5 stars
105 of 204 People Found This Review Helpful
The staff is friendly and welcoming but the massage wasn't great. At the end, you can rest you feet on sea salt that is not changed but just brushed again for the next person.
Would you visit again?
No
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
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Beautiful but.....
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4.00 out of 5 stars
106 of 204 People Found This Review Helpful
Beautiful spa but,my service was fair which surprised me.I recieved a large gift cert.for my b.day and use a little for just a fair massage.They didn't provide lotions,after showering,no sign of mouth-wash,or toothbrushes.~~I have been to many spa's and this would be the 1st. that didn't provide nessasary items,I do understand it is a small area as far as the showers go. but after I opened 3 unmarked doors I was able to find the bathroom ..that's just bazzar not to have a sign on the door. When I was paying the young girl didn't even ask "did you enjoy your services?" "how was your day"now that is just spa 101 when getting ready to head out.I asked if the manager was available and she said I am why?? I began to give a few polite suggestion,but she was very snappy and had a quick answer and is not an asset to the beautful spa you have.She quickly took 10% off my bill which I wasn't looking for and was sarcastice after that.My girlfriend just looked in shock and couldn't believe how the unprofessional spoke.I will try the spa again but the young girl on1/28/11 in the a.m. is definetly not manager material for your company she was very rude and unprofessional.It is hard to find good employees but they should be interviewed properly
Would you visit again?
Yes
Service Quality
2.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Spa Facilities
3.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
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Go, but not on a busy weekend
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3.00 out of 5 stars
105 of 202 People Found This Review Helpful
I chose Reflections since I have been to Elements and consider it to be one of the best spa's I have ever visited.
Overall, I had a lovely experience. The staff is superb. I was pleasantly surprised at the "maturity" of the young front desk and general staff. They were super helpful, energetic and eager to please.
I have been saving my Spa Finder gift certificates so that I could have more than one treatment as a real treat to myself so I booked a facial and a massage back to back.
My facial (given by Shay) was amazing and she gives the best facial I've ever had. She is also very nice.
My only complaint is that there were so many clients that day that the waiting area and the "foot soak" area were like a loud gym locker room.
Usually people speak in soft voices, to enhance the spa experience, but there were several groups of people and they were very bouistrous on top of that,
the waiting area, which in most spa's is quiet and out of the way, felt like a main with a steady flow of people. After my treatments, I went to the foot soak area where I planned on relaxing and enjoying my champagne, but again, the volume and crowd chased me off the the locker room for a shower. Other than that it was lovely.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
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Fantastic!
By
D P
|
October 13, 2010
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5.00 out of 5 stars
108 of 218 People Found This Review Helpful
This spa and 2 night stay with my girlfriends was super! Really love it all. I would only comment that on the Sat we were there - no nail treatments were offered. It is such a beautiful place - it is too bad the gym cannot have a window facing the great views. Also wish somewhat we could get to the pool easier than trapsing thru the lobby / main floor in our robes. The extra long massage was superb! Our extra large suite was beyond amazing! GO if you have the chance!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
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Fabulous! It is all about relaxation.
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5.00 out of 5 stars
145 of 270 People Found This Review Helpful
Visited the Reflections spa with my best friend of 50 years and we loved it! Our appointments for facials/massages were at 10 a.m. and noon, and it was suggested we arrive an hour early to enjoy the steam room and lounge. So glad we did. It was wonderful just being in such a quiet, relaxing atmosphere with calming 'spa' music and beautiful surroundings. The one hour facial was fantastic, the best I've ever had and I was pleasantly surprised that there is no pressure to purchase facial products. My friend said her massage was the best ever. Mine was so-so, but I've never been comfortable having a total stranger manipulating my flabby old body. In the hour between appointments, the foot soak room is really relaxing, so much so that we took a 2nd footsoak after our last appointment. The spa provides complimentary truffles, mini-pastries, anti-oxidant drops and ice water, herb teas and champagne. My friend and I easily drank a bottle if champagne between us, but we were there for a day of pampering and relaxation. Only problem is that such a great spa experience might be addicting!
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Spa Facilities
0.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
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Great Experience
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5.00 out of 5 stars
118 of 220 People Found This Review Helpful
I took my sister to Reflections for her birthday. The waiting area was a little small, but only my sister and I were in there at the time so it wasn't a problem for us. I had a body scrub treatment that was very nice. The treatment bed was heated which was extra relaxing. The technician was pleasant, quiet, and did a good job. However, I did not receive the scalp massage that was indicated in the description of my service. Another thing that would have made the treatment better would have been a vichy shower rinse instead of having to get up and go into a shower stall to rinse off. Overall, though, the treatment was enjoyable. After our treatments, we got to soak our feet as long as we liked in this gorgeous room with water coming down the walls and crystals on the ceiling. That added greatly to our spa experience. We had a wonderful time at Reflections and want to go back.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
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Very Expensive But Nice Spa
By
ErinH
|
February 13, 2010
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4.00 out of 5 stars
177 of 345 People Found This Review Helpful
This spa is over priced but a wonderful experience. The relaxation/ waiting area prior to your appointment is very tiny. Also limited to chocolate truffles, tea, and water. However, they do offer champagne and 3 different antioxidant drops for your tea. Which is a delightful perk. I have attended the spa a few different times and each time the technicians were very attentive. I would recommend this spa if you can spare the cash. Other wise, their are many other spas out there to give the same service, just maybe not the same visual effect!
Would you visit again?
Yes
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
Response from Reflections Spa at Grand Cascades Lodge
Hello Erin,
Thank you for taking the time to post a review of your spa experience on SpaFinder. We take all reviews seriously and pass along to our entire staff so we can constantly strive to make each spa goers experience better than the last.
We thank you for your return visits and hope to welcome you back soon!
All the best,
Reflections Spa
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AMAZING!
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4.00 out of 5 stars
168 of 365 People Found This Review Helpful
I have had the pleasure of going to both spas on the Crystal Springs property (Minerals spa and Reflections Spa). Both spas have a beautiful ambience and excellent service. Reflections is more updated and has an overall holistic feel and ambience. The relaxation room before the treatment was wonderful; providing delicious pastries, water, selections of tea, and even champagne. My husband and I had a great couples massage and were then led to the foot spa for as long as we pleased.
Overall GREAT experience at the Reflection spa.
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
Response from Reflections Spa at Grand Cascades Lodge
Hello!
We are thrilled that you and your husband were able to experience and enjoy both spas on site. We strive to make each guests experience personal and memorable and happy to have succeeded.
Your review has been passed along to the staff and we look forward to welcoming you back again soon!
Thank you!
Reflections Spa
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Pleasantly Surprised!
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5.00 out of 5 stars
174 of 353 People Found This Review Helpful
This place is truly amazing! It's really a hop skip and a jump from the metropolitan area. The grounds are beautiful the staff attentive. Most of all I came for the spa experience as I had a friend who had visited not to long ago and said I must get a facial and to ask for Shay if available. When I entered the treatment room and slipped in between the pre-warmed sheets it was heaven! And the skin care therapist, Shay was incredible! Best facial I ever had! I would recommend her and the stay at this place. Thanks for a great experience!
Kelly T. Princeton NJ
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
Response from Reflections Spa at Grand Cascades Lodge
Hello Kelly,
Thank you for your wonderful review! We have passed along your words to Shay and the entire Reflections Spa staff.
We are thrilled you enjoyed your stay and we look forward to welcomeing you back soon!
Thanks!
Reflections Spa
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Luxurious Experience
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5.00 out of 5 stars
163 of 314 People Found This Review Helpful
This was amazing it was so luxurious and calming and the staff was great. The massage was amazing and it was first class all the way.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
Response from Reflections Spa at Grand Cascades Lodge
Hello Julie,
Thank you for your review. We are thrilled you enjoyed your massage and we look forward to welcoming you back soon!
All the best,
Reflections Spa
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Gem of a spa in New Jersey
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5.00 out of 5 stars
168 of 337 People Found This Review Helpful
This spa was a real surprise. The Grand Cascades Resort was beautiful and the spa was great. The services were outstanding and the spa employees were very attentive. I would recommend this resort and spa to anyone - couples, girlfriend get-aways, golf weekends, and families too. There is something for everyone.
And the prices are not bad either.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
Response from Reflections Spa at Grand Cascades Lodge
Hello!
Thank you for taking the time to review Reflections Spa. We are thrilled that you enjoyed your stay and we strive to make each guests experience personal and memorable.
We look forward to welcoming you back soon.
Thank you again,
Reflections Spa
Did you find this review helpful?
Location & Hours
Business Address
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Reflections Spa at Grand Cascades Lodge
3 Wild Turkey Way
Hamburg,
NJ
07419
United States
Phone: 973-823-6550
Travel Information
- Newark Liberty International Airport is about 60 minutes away by car.
- The area has humid summers, with average high temperatures of about 83⁰ F (28⁰ C), and chilly winters, with annual high temps of around 36⁰ F (2⁰ C).
Facilities & Amenities
Facilities
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Steam Room
Showers
Creche/Child Care
Bar/Cafe/Restaurant
Changing/Locker Rooms
Toiletries Available
Amenities
-
Changing/Locker Rooms
Slippers Provided
Concierge
Robes Provided
Rooms & Dining
Grand Cascades houses 250 guestrooms, ranging from Premium rooms to two-bedrooms suites, with most featuring balconies with scenic views. All have high-speed Internet access and flat-screen TVs. Room interiors are inspired by the forest landscape and surrounding mountains, with wood furnishings, natural stone fireplaces, and dark green color palettes. Some rooms feature full kitchens with laundry facilities, living and dining areas, and decks with outdoor fireplaces. An additional 175 guestrooms are available at the resort's Minerals Hotel.
Guests can dine on classic American cuisine at the resort's four-star Restaurant Latour, pairing meals with a glass of wine from its award-winning 70,000-bottle cellar. The chic Crystal Tavern, known for its golf course views and weekly entertainment, serves pub and steakhouse dishes. Diners can opt for either outdoor or indoor seating while enjoying Northern Italian dishes at the Springs Bistro.
Food Options
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Serves Alcohol
Kosher
Portion Control
Vegan
Vegetarian
Activities
The resort's family-friendly atmosphere is complemented by five swimming pools, including the Biosphere indoor complex, consisting of an underground aquarium, a water slide, and hot tub. Exercise enthusiasts can work out in the fitness center, participating in Pilates, yoga, and dance classes, or keep their energy pumped on one of the five tennis courts, on the bocce court, or during a hiking expedition on the four-mile trails. The four-season property is known for its golf amenities and boasts seven on-site courses, comprising an impressive 117 holes. Winter sports enthusiasts who enjoy skiing, snowboarding, and ice skating will want to visit during the peak snow months. Shuttles transfer guests the three miles to the resort's main fitness complex, Minerals Sports Club, which houses four heated indoor and outdoor pools and an indoor running track.
Facilities & Amenities
-
Changing/Locker Rooms
Steam Room
Showers
Slippers Provided
Creche/Child Care
Bar/Cafe/Restaurant
Concierge
Changing/Locker Rooms
Robes Provided
Toiletries Available
Reflections Spa at Grand Cascades Lodge
By
unknown | Wednesday, May 23, 2012
