Menu of Services
Laser Hair Removal
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COMPLEMENTARY AND ALTERNATIVE
Traditional Chinese Medicine
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Load All 11 Facials +
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Eyebrow and Lash Tinting
Hair Styling and Care
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Cranio Sacral Massage
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Nutrition Consultation or Therapy
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Customer Reviews for
August 19, 2013
My family has been coming to this place for years (since around 2002) however, it looks like now will be looking else where for spa services.
- I had a issue with the appointment which I could of sworn was at a different time. When making my appointment they said they would give me a confirmation call which I never received. Overall, My mom and I were 15 mins late to our appointment. Since we would not be getting a full hour i asked the front desk girl if i could change the time any time for later that day or tomorrow. Her response was no and she didn't even check the computer and her next response was they ( the esthetician's )need to get paid! ( in a rude manner)
I was surprised, my family has been coming here for years (since 2002?)and has NEVER had horrible service. We decided to take the appointments and my mico was only 15-20 mins! She basically did the mico, put a mask on me and took it off and added sun screen! I was so mad I sat waiting for my mom who later came out about 10-15 mins after me for the same service.
I cant believe the customer service we received this past Saturday. Dear owner you may thank your "spa manger" for her amazing service since she is letting you loose long term clients!
I wish that this had been brought to ownership's attention so we could rectify this problem before posting this. You obviously must have been happy before as you have been coming in for over 11 years.. We strive for excellence as all our therapists are hand picked by our owner and customer service is our main priority I regret you had this unfortunate experience and as you can see from other reviews our customer service is excellent. AGAIN I wish this unfortunate and very rare experience would have been brought to the ownership's attention
December 26, 2012
I recently received a massage at this spa. My therapist was very nice and the massage had me like butter in her hands. The atmosphere is a surprisingly a bit nicer considering that it's in a strip mall and it is pricier. Overall, average but does the job.
October 3, 2012
Would never go back
This place is top dollar for very poor service. The physical plant is shabby and their customer service is god awful.I have been going to this place for a few years only because of its proximity to my work. But, not anymore... I made an appointment where I was made to wait for 30 minutes in their waiting area. Thank goodness the lights were turned down so I did not have to look at the tacky decor. After 30 minutes, I realized something was wrong. I found a spa employee and asked them to check on my appointment. After another 15 minutes, I was walking out of that place having wasted 45 minutes and rearranging my day to be there. They obviously screwed up when they scheduled me and despite giving me a lame apology they had no plan to fix it. No we will see you right away, no free service whenever, no anything but staff that do not know what customer service is. I will never go back and find it hard to believe anyone really considers them a serious spa.
September 5, 2011
A little piece of heaven!
I absolutely love this place!! I've gone a few times now, both for facials and massages, and every time you walk in the door you immediately feel relaxed. Enter robe, slippers, and the cozy lounge and all your worries are already gone. I've recommended, and will continue to recommend, this place for a guaranteed de-stress and re-charge experience.
March 3, 2011
Great but Pricey
They have everything, that's for sure! My only negative is that their pricing is somewhat high. If they were actually located in La Jolla maybe I'd get it more, but a strip mall in UTC, not so much. Aside from that - I had the BEST facial ever there. Massages were the typical but good.
January 4, 2011
This place sits right in the middle of a strip mall where Henry's Market is located. Parking will be easy. The place is clean and the staff was just going thru the motions. They have many type of services,but it's not the relaxing experience that you're looking for. The place seems somewhat cramp. I really didn't care for the service I had, it was just okay. Nothing extraordinary. The place seems dated and old.
June 23, 2010
I loved this spa! The staff is very friendly and knowledgable and they have a variety of services. The waiting area is the perfect start to a relaxing experience. I've gotten massages, facials and even their spray tan. My only complaint is that they are a little pricier than most places, and I only say that because I'm a struggling student, but I loved to be pampered and it was worth going on the credit card.
December 27, 2009
Something for everyone
The best thing this spa offers is variety. There are relaxation, medical, detox treatment plus a full beauty treatment list for hair and nails.
The treatments are very nice, the therapists are friendly and know their stuff.
I was disappointed with the treatment waiting area. It is not the usual dimly lit, quiet relaxation area most spas have. The room is open, bright and loud with people walking by the door and entering/exiting the room.
The spa is worth a visit. You are sure to find a treatment that interests you.
The Spa actually does have a very relaxing waiting room, that is dimly lit with reclining chairs. It is private and has a soothing water fountain and music.
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Please note that this listing is offered as a consumer resource, and is not an endorsement of any particular medical spa or medical or wellness treatment. It's always a good idea to consult with your doctor or other qualified medical service professional before determining which medical spa and services may be right for you. View full disclaimer.