MassageLuxe - Kirkwood

WARNING! STAY AWAY FROM MASSAGE LUXE! They will steal from you and think they're entitled to do so. Here's the story: I bought a massage package for my mom. The deal was that every month my credit card would get charged for 1 massage. She could get a massage when she wanted, and "bank" them for future use. (i.e. if she skipped a month there would be 2 massages available the next.) When she had a surgery and couldn't go for awhile, the payments continued to be taken from my credit card with the understanding she could get the massages later. Then, my credit card number was stolen, and the card re-issued with a new number. When Massage Luxe tried to bill and the charge was denied (from the stolen card #), their management "administratively closed the membership". Meaning - they will not let her have the 4.5 hours of massages I paid for ($246.96), nor will they refund my money! Massage Luxe claims what was purchased was a membership (although what was paid for was 1 hour a month of massage time/month). Their BS is that their membership is like a gym, and once the account is closed, you can't use the banked massages you've already paid for. This is the case even if THEY close the account. They have no care if the problem was beyond your control (stolen card), they're happy to steal from you, too. I didn't know what my mom had used for her massage time. They're also making a bid deal out of this being "last year" - meaning my credit card was stolen in December and I called them in March. During my first call the receptionist laughed at me throught the call (nonstop), even though I told her how inappropriate it was to do so when someone is taking to you about finances and credit card charges. No one returned that call. 10 days later I called again and was given the story about their "membership" and "contract" terms. Although I didn't never signed their contract, it was my VISA that was charged. Anyway - this company has a very unprofessional attitude, and has no scruples about taking your money and not providing benefits - even when due to their own "administrative closings". Their staff and management is snotty, and certainly doesn't put themselves in their customer's shoes. I will be filing complaints with VISA. Their contract doesn't even sound legal, but certainly under the circumstances they should refund the money or provide the massages. AVOID ALL BRANCHES OF THIS COMPANY, THEY ALL FUNCTION UNDER THE SAME BAD BUSINESS PRACTICES!!!

I got a membership with MassageLuxe and love it been going there for close to a year some masseuses are better than others but that is probably anywhere. Great staff and awesome water massage jet bed. I also enjoy the free bottles of water they give out and how nice the people are.

Staff at front desk was not very friendly. This did not feel like a relaxing upscale place where one can go to be pampered. I paid for a 1 hour massage but only received a 30 minute massage. I would not go back.

spa is very confortable, relaxing, would rcomend massage luxe to any one.