Customer Reviews for Refinery, The (6)
May 21, 2012
Overall decent, but most recent visit not stellar
I have been to this spa many times for a Brazilian, and one a massage. The massage was absolutely fantastic. My waxes are a mixed bag. I have had many that we're great,but the last few were terrible, the last one I had, the girl left a large patch. I did not notice until after it was over and she had left the room. Although I was completely dissatisfied with my see Rice, I will give them another shot.
December 30, 2010
Inexpensive, good quality
I searched for a great brazillian spa with good prices for awhile and found it here. Weekly email specials and good services and products. Also have gotten massages here-wonderful and relaxing. Much different atmosphere upstairs and downstairs. Upstairs is more soothing (I think they only have messages and hair care up there) and downstairs has waxing and nails-good to keep your mind off waxing atmosphere!
April 30, 2010
This spa is located in a hip area, and I love the validated parking. My "upstairs" experience was great: The massage therapist was an Aveda grad with great hands and a soothing style. The hour went by way too fast. I should have stopped there, because the "downstairs" experience was unpleasant. The downstairs was more about the staff than the clients. The receptionists couldn't wait for their day to end...they hung at the desk, clearly waiting for clients to leave. They mopped the floor, and then left the door wide open seemingly unaware that the cold air might be uncomfortable for those having services just feet away. My initial comment of "that air is pretty cold" didn't register, so I directly asked for the door to be closed and it was done with a roll of the eyes. The woman seated next to me thanked me. I do not recommend the pedicure .. it consisted of an old lounge chair in the aisle and a wash tub. Your toes air dry (no heat lamps), and I had to request an oil application. There was minimal massage/exfoliating and the therapist talked loudly about herself the entire time. Upstairs 5 stars, downstairs 1 star.
April 26, 2010
Worth the drive
I usually have an hour and a half drive to get here for an appointment and have to find a babysitter but they are one of the only places around that does brazilians and at a very great price. I have only been waxed here but the staff is great no matter who I've seen and are always very professional and friendly. I would recommend The Refinery to any and everybody. Not a large place but I always seem to be able to get in for an appointment when I call. Only down side is it can be pretty busy on some days and difficult to find parking but all in all I love this place!
June 30, 2009
Best inexpensive spa
I've been to the Refinery for several types of services: waxing, nails, facials, and lash tinting. Every trip has been a positive experience. Be aware that this is a small spa that is a bit more bare-bones than most -- they've fit services into small space and the facility is not as luxurious as some other spas, BUT this is also reflected in really amazing prices. They trim non-essential amenities like a lush waiting area so they can provide good services at very reasonable prices. Great staff - no "spa" attitude, friendly and genuine. Free parking a block away (validated lot parking), and great weekly e-mail specials. Best express bikini wax ever - in and out in under 15 minutes, no fuss! Also a great location - coffee shops and lunch spots abound within just a few steps.
June 18, 2009
This is a great spa in a unique neighborhood of Mpls. My first experience here was awesome, friendly staff, great massage therapist, the whole package! I was so happy I went back again and was not dissapointed! One of the best things besides the great talent is that the front desk staff is always very helpful and friendly. At many of spas I have visited they all seem to have an attitude like they're better than you - not here! The facials are great as well and there is no "high pressure" sales fro their product line which is much appreciated! Get on their email list for their weekly specials....you won't be dissapointed. :)
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