- Important Announcement
-
Spafinder gift certificates must be presented and redeemded in the spa.
-
About Ballantyne Hotel & Lodge
The Ballantyne Hotel & Lodge, located about 20 minutes from downtown Charlotte, fosters a sophisticated ambience that attracts both business and leisure travelers. The two-story lobby welcomes guests with brilliant chandeliers, gleaming marble floors, antique paraphernalia, and sweeping views of the on-site championship golf course. An extensive original art collection displaying the city's landmarks adds to the hotel's elegant vibe. Meeting and event space totals 30,000 square feet, and the 251 guest accommodations include 14 suites and a 36-room lodge.
The Spa at Ballantyne features more than 100 treatments; the expansive complex has 18 treatment rooms, as well as a salon, fitness center, and lounge areas. Guests have the option of five swimming pools and tennis courts.
Location
-
-
ADDRESS
10000 Ballantyne Commons Parkway
Charlotte,
NC
28277
United States
Phone: 866-248-4824
Services
The Spa at Ballantyne offers many indigenous spa treatments created from product and rituals from the area. The 20,000-square-foot spa has 18 treatment rooms, and a full-service salon, fitness center, and spa boutique. Before or between treatments, guests can relax in separate men's and women's lounge areas, which have showers, eucalyptus steam rooms, and cherrywood saunas.
More than 50 treatments can be found on the spa menu, ranging from facials aimed at cleansing, balancing and toning to massage services for relaxation and tension relief to body exfoliations and wraps to revitalize the skin. Day and overnight spa packages are also available.
Body Scrubs
-
Sugar Scrub
Complimentary and Alternative
-
Hydrotherapy
Facials
-
Acne/Deep Cleansing
Anti-aging
Back Facial
Men's
Microdermabrasion Facials
Sensitive/Calming
Signature
Facilities & Amenities
-
Concierge
Dry Cleaning
Locker Room
Meeting Facilities
Retail Store
Robes Provided
Sauna
Showers
Slippers Provided
Steam Room
Swimming Pool
Toiletries Available
Wedding/Event Space
Whirlpool, Jacuzzi
Fitness & Activities
-
Golf
Hiking
Personal Training
Tennis
Yoga Classes
Hair/Nail Services
-
Hair Styling and Care
Makeup Instruction/Application
Manicures
Pedicures
Waxing
Massages
-
Aromatherapy
Back Massage
Couples
Four Hands
Hot Stone
Prenatal/Postnatal
Reflexology
Reiki
Scalp
Shiatsu
Swedish
Thai
Preventive
-
Nutrition Consultation or Therapy
Water Treatments
-
Hydrotherapy
Ballantyne Hotel & Lodge
3.62 out of 5 stars
Overall rating based on
13 Reviews
7 of 13
(54%)
Customers would visit this business again
-
What a treat!
-
4.00 out of 5 stars
I can't remember how many times I already came here. I had manicures/pedicures and facials done! This was my second facial with Rosy and what a treat this has been!!!!...and let's nt forget the Turkish steam bath or the sauna!! Love the Ballatyne Spa!!!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
-
Swedish Massage
-
4.00 out of 5 stars
I highly recommend it! I also recommend arriving early to shower and indulge in the sauna/steam rooms before your massage. Combined with the tranquility of their lounge area, the Ballantyne Spa is steeped in peace and healing. I can hardly wait to go back!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
-
Didnt live up to expectations
-
3.00 out of 5 stars
Staff was late getting me for my appointment and cut my services short. Very unhappy about that ESP for price.
Would you visit again?
No
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
-
Very disappointed!
By
DanaM
|
November 17, 2011
-
2.00 out of 5 stars
I am a long time fan of the spa but it has gone downhill. My most recent visit was just awful. The worst manicure I have ever had. She jabbed me and jabbed, so rough, then slapped on a bunch of polish, all over my cuticles, thick and gloppy, it immediately bubbled over. Bad!
The new locker room looks like an airport waiting room. It was packed, ladies were standing. Very loud then the attendants come in and *whisper* names. Mass confusion. I was very hungry and really wanted to order lunch but couldn't get the frazzled attendants attention and then decided I just wanted to get out of there. I won't be back.
Would you visit again?
No
Service Quality
2.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
-
Mediocre experience overall
-
3.00 out of 5 stars
I think this place doesn't specialize solely in spa services/industry, so they lose a bit of the proper way of handling treatment and making it a good experience. Customer should always be right.
The delayed meals put a damper on everything, mainly because that's supposed to be a plus, compared to spas where they don't really give much other than a bottle of water.
Anyway, not terrible, but not great either.
Would you visit again?
No
Service Quality
3.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
3.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
-
Be treated like a princess!
-
4.00 out of 5 stars
I held my wedding reception at The Ballantyne Hotel and Lodge and or course wanted full pampering before the big day. The staff at the spa were so warm and friendly. My body scrub left me feeling relaxed and rejuivinated and my mani/pedi was perfect from start to finish. The pedicure areas/rooms are especially beautiful.
My one complaint was with my bikini and leg waxing. It felt rushed and I found missed hairs here and there. However, when I notified the staff the next day, I was immediately refunded the cost of the service.
Truly, being at The Ballantyne itself is enough to make a gal feel like royalty. The staff and services at the spa take your enjoyment to the next level!
Would you visit again?
Yes
Service Quality
4.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
-
Great First Massage Experience!
-
5.00 out of 5 stars
My friend has been going to the Ballentyne Spa for years, and she finally talked me into going with her for my first massage. I am incredibly modest and weirded out about other people touching me, but I felt very comfortable in this spa! The massage I got was wonderful, and the facilities were peaceful and relaxing. I felt like a million bucks when I left!
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
-
Terrible Experience - Don't go
By
LisaD
|
March 14, 2011
-
2.00 out of 5 stars
I spent a day at this spa with 6 other friends and all of us were very disappointed. The services started late, but ended on time - thus reducing the amount of service we received but paid full price. The Spa Coordinator was rude from the point of our arrival, and when it was time for lunch, she stuck my friend and I near in a room with the utility closet to eat lunch our lunch While we were in there eating a $15 dried out plate of lettuce and cheese (the Spa Salad), two men walked in to set up the AV euipment for a meeting. We were mortified!!!! We did not have seats in sit in while we waitied between our two services...I felt as if I were in a holding pen, not a tranquil spa environment. When we checked out, we learned that we were gouged with a mandatory 20% spa center tip and were "encouraged" to tip the people who actually gave us services on top of the $340 total. Are you kidding me, 20% spa tip and 20% gratuity? If you are into the spa experience, don't go here. It's a wannabe, but not ready for prime time establishment.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
3.00 out of 5 stars
Spa Facilities
1.00 out of 5 stars
Fitness Facilities
3.00 out of 5 stars
Response from Ballantyne Hotel & Lodge
Thank you for taking the time to share your feedback on your recent visit to The Spa at Ballantyne. We apologize that you had a disappointing experience at The Spa. We strive to provide value, great service and delicious cuisine, and we have shared your comments with our team to ensure this does not happen again. Our Spa Director would like to speak with you directly to address your experience; he can be reached via email at btoth@spaballantyne.com or 704.248.4151. We do take all feedback very seriously, and we thank you for your comments, which will help us in our daily efforts to provide an enjoyable experience
-
Not the best not the worst
-
3.00 out of 5 stars
my mate treated me here for surprise stop along our road trip form NY and while the service is not the best, it is also not the worst. An okay spa to kill time at should need be.
Would you visit again?
No
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Spa Facilities
0.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
-
Nice and Relaxing
-
5.00 out of 5 stars
I received possibly my best massage ever at Ballantyne. The surroundings were very peaceful and the staff was highly professional. Great gift shop inside the spa. Would definitely recommend.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
4.00 out of 5 stars
Fitness Facilities
4.00 out of 5 stars
-
I feel like a queen!
-
5.00 out of 5 stars
I have always heard great things about The Spa at Ballantyne..After just one visit, I can surely see why! The staff and services are like no other! I literally felt like queen for a day! I had the rhythm of life massage and the pumpkin and spice facial. I came out feeling like a completely different woman! From the moment I walked in I just felt so welcomed by the staff and they led me through every step of my spa experience. I felt like they knew what I wanted, even before I could ask for it! I was also able to relax by the beautiful outdoor pool and enjoyed lunch and a drink! I could not have asked for a more relaxing spa experience! I would highly recommend this spa to anyone who needs a day to focus on their own well-being.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Spa Facilities
5.00 out of 5 stars
Fitness Facilities
5.00 out of 5 stars
-
Left with a very bad impression...
-
2.00 out of 5 stars
I received a gift certificate for two hot stone massages for my birthday, so I took a friend. The gift also included lunch for two. We arrived at the spa one hour and 10 minutes before the treatment, so they would have plenty of time to put the lunch orders in. The lunch never came even after we reminded the attendant. They asked if we would mind eating after the massages and we said we didn't. The massages were wonderful. We did an add-on, which was a scrub. I would skip that because for the money, you could get some scrub yourself and do it in your shower at home. Afterwards, we waited about 30 minutes for our lunch. Once it was ready we were taken to the outside veranda and even though it was extremely humid, the ceiling fans weren't on. The waiter, who seemed hungover, brought our burgers, one of which was supposed to have been turkey, and wasn't. We didn't complain, but did ask for condiments because the burgers were dry. It took the waiter at least 30 minutes to bring some and while we waited, we saw him clearing other tables, etc. finally he brought mayo and mustard, but said they were out of ketchup! The entire hotel??? The only other guest on the veranda ordered a quesadilla, which also came without any condiments such as salsa or sour cream. We watched as she asked for some and it never came. I admired her because she never ate it and told the waiter that flies had been landing all over it while she waited.
When we were checking out at the front desk, Our balance was about $30, so I attempted to use my SpaFinders gift certificate and was told they only accept it Mon-Thurs. After all that we'd experienced, I was livid. Nowhere does it say that they are only accepted on those days. A resort such as the Ballantyne should have seamless service. This was anything but.
Would you visit again?
No
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Spa Facilities
0.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
Response from Ballantyne Hotel & Lodge
Thank you for your feedback and taking the time to post your comments. We reviewed your comments regarding your dining experience at The Spa at Ballantyne, and we do take all comments very seriously. I do apologize for the inconveniences you experienced with lunch service. We are committed to providing a relaxing and effortless spa experience, and this is not indicative of the fine level of service and quality cuisine that we strive to deliver. We have discussed your experience with our staff to ensure that this does not happen again. In addition, I wanted to address our SpaFinder redemption policy. While our website shares information regarding our policy, we are updating are policy and will begin to accept SpaFinder gift certificates seven days a week. Again, thank you for the comments, which will help us in our ongoing efforts to improve our offerings. We will be reaching out to you to discuss your experience in greater detail, and we would like to invite you back to experience all The Spa at Ballantyne has to offer.
Sincerely,
Spa Management
-
great service
-
5.00 out of 5 stars
I had a massage there, it's good!
Would you visit again?
Yes
Service Quality
0.00 out of 5 stars
Service Variety
0.00 out of 5 stars
Spa Facilities
0.00 out of 5 stars
Fitness Facilities
0.00 out of 5 stars
Location & Hours
Business Hours
-
Monday
9:00 AM
to
8:00 PM
Tuesday
9:00 AM
to
8:00 PM
Wednesday
9:00 AM
to
8:00 PM
Thursday
9:00 AM
to
8:00 PM
Friday
9:00 AM
to
8:00 PM
Saturday
9:00 AM
to
8:00 PM
Sunday
9:00 AM
to
6:00 PM
Business Address
-
Ballantyne Hotel & Lodge
10000 Ballantyne Commons Parkway
Charlotte,
NC
28277
United States
Phone: 866-248-4824
Travel Information
- The Charlotte Douglas International Airport is approximately 20 miles from the hotel.
- The concierge can arrange airport transfers for a fee.
- Hotel guests enjoy complimentary valet and self-parking, along with complimentary access to the 24-hour fitness facility, tennis courts, outdoor and indoor pools.
- Charlotte's humid, subtropical climate means warm, muggy summers and cold winters. Average daytime highs in July are around 90° F (32° C), while daytime highs during January reach about 51° F (11° C).
Facilities & Amenities
The 24-hour fitness center offers cardiovascular, circuit training, and stretching equipment, in addition to a wide array of exercise classes, ranging from high-energy water aerobics to more meditative yoga. Additional recreational opportunities include an indoor grotto pool, seasonal outdoor pool, two resistance pools, whirlpool and saunas. Golfers can hit the links on the 18-hole, par-71 championship course, while tennis fans can play a match on lit tennis courts (instruction is offered for both sports). Guests can also sightsee at some of Charlotte's scenic landmarks, including the Whitewater Center, Discovery Place science museum, NASCAR Speedpark, Daniel Stowe Botanical Gardens, and the Billy Graham Library. SouthPark Mall, located about 10 minutes away, features 100 restaurants and shops, including luxury designer brands.
Facilities
-
Retail Shop
Sauna
Toiletries Available
Steam Room
Showers
Changing/Locker Rooms
Jacuzzi
Amenities
-
Slippers Provided
Concierge
Changing/Locker Rooms
Robes Provided
Dry Cleaning
Retail Shop
Rooms & Dining
The 250 guest accommodations are stylishly decorated with 10-foot ceilings and rich color palettes and graciously appointed with oversized armoires, executive desks, full-length mirrors and pillow-topped beds. Light streams through the large picture window, and spacious marble bathrooms provide glass showers and separate oval tubs. All accommodations have Bose Wave® radio, wireless Internet, 37-inch LG LED TVs, minibars, and dual closets. Deluxe rooms overlook Ballantyne Community vistas, while grand deluxe rooms offer golf views. Additional lodging options include balcony rooms, junior, parlor or presidential suites and a four-bedroom cottage.
Spa guests can order from a healthy spa menu and enjoy lunch, snacks or beverages in the spa dining room. The hotel's Forbes Four-Star Gallery Restaurant serves contemporary American cuisine influenced by regionally inspired accents. Menus vary seasonally, with entrées such as 100% USDA-grade prime steak, fresh seafood, and comfort foods showcasing ingredients sourced from local farmers. Open daily for breakfast, lunch, and dinner, the restaurant and bar evokes a sophisticated tone complemented by its extensive art collection.
Food Options
-
Serves Alcohol
Portion Control
