Left with a very bad impression...
I received a gift certificate for two hot stone massages for my birthday, so I took a friend. The gift also included lunch for two. We arrived at the spa one hour and 10 minutes before the treatment, so they would have plenty of time to put the lunch orders in. The lunch never came even after we reminded the attendant. They asked if we would mind eating after the massages and we said we didn't. The massages were wonderful. We did an add-on, which was a scrub. I would skip that because for the money, you could get some scrub yourself and do it in your shower at home. Afterwards, we waited about 30 minutes for our lunch. Once it was ready we were taken to the outside veranda and even though it was extremely humid, the ceiling fans weren't on. The waiter, who seemed hungover, brought our burgers, one of which was supposed to have been turkey, and wasn't. We didn't complain, but did ask for condiments because the burgers were dry. It took the waiter at least 30 minutes to bring some and while we waited, we saw him clearing other tables, etc. finally he brought mayo and mustard, but said they were out of ketchup! The entire hotel??? The only other guest on the veranda ordered a quesadilla, which also came without any condiments such as salsa or sour cream. We watched as she asked for some and it never came. I admired her because she never ate it and told the waiter that flies had been landing all over it while she waited.
When we were checking out at the front desk, Our balance was about $30, so I attempted to use my SpaFinders gift certificate and was told they only accept it Mon-Thurs. After all that we'd experienced, I was livid. Nowhere does it say that they are only accepted on those days. A resort such as the Ballantyne should have seamless service. This was anything but.
Thank you for your feedback and taking the time to post your comments. We reviewed your comments regarding your dining experience at The Spa at Ballantyne, and we do take all comments very seriously. I do apologize for the inconveniences you experienced with lunch service. We are committed to providing a relaxing and effortless spa experience, and this is not indicative of the fine level of service and quality cuisine that we strive to deliver. We have discussed your experience with our staff to ensure that this does not happen again. In addition, I wanted to address our SpaFinder redemption policy. While our website shares information regarding our policy, we are updating are policy and will begin to accept SpaFinder gift certificates seven days a week. Again, thank you for the comments, which will help us in our ongoing efforts to improve our offerings. We will be reaching out to you to discuss your experience in greater detail, and we would like to invite you back to experience all The Spa at Ballantyne has to offer.