Sorry, but I did NOT enjoy myself at this spa. A waste of money.
PROS: Great location & nicely decorated.
CONS: Before I go on with my review I want to remind the readers that I have visited some of the best spas & have had some of the best facials in the country. I decided to give this spa a try because it was close to home. The owner of this spa does the european facials. The beginning of my "supposed" relaxing facial began with the know-it-all owner not wanting to hear a word I had to say about what I knew about my skin's history, she came across as she didn't care & she didn't, why should she? She knows it all, right? WRONG! About 3 minutes into my what should've been relaxing facial, I suddenly felt like I was at a car dealership instead of a spa, when she decided to interupt the facial to try & upsale me another $100 for extra services. When I turned that service down, she then started lightly rubbing my scalp for a good 15 mins. I found myself lying there getting upset, my blood was boiling, thinking about other 5 star spas I have been to that gave great facials like the Red Door Spa in Ft Lauderdale & the Couredalene Spa in Idaho. Now those places gave GREAT facials! I was 2.5 away from sitting up & calling it quits! I was laying there thinking, "I ordered a facial, not a scalp massage!" Tick Tock, the clock was ticking. I figured since I didn't upgrade my services, maybe my punishment was half of my facial time was replaced by a scalp massage, hmmm. Then, she has the nerve to try & upsale me again on another service that would've cost me an extra $50. I felt like saying sorry lady, I'm already spending over $100 at your spa today & just incase you forgot, this country is in a recession! I declined. You could hear it in her voice she was disappointed. I'm surprised I held my tongue. I completely understand a company wanting to upsale services, but NEWS FLASH 3 minutes or half way into a facial noone wants to think about money, let alone be pressured into anything. And then to continue with a lousy scalp massage, come on, are you serious? If I ran a spa & my client didn't want any extra services, I would be completely understanding & still make sure the quality of the facial they paid for was above par, in hopes they will return. I'm sorry, but the owner just seemed cheap, cheap with her time, cheap with her supplies...just cheap! If you are NOT willing to spend money at her salon, she could care less. Oh & it was also hard to concentrate on my supposed "facial" because the lady that gave me a pedicure before, cut my toe. First time in the 17 years that I've been getting pedicures that someone has ever cut my toe to where it actually hurt & for a few days after. I should've drove a few more miles & spent my money elsewhere. So much for trying someone new.
After reading this review the Spa is totally shocked and very disappointed that a client left here dissatisfied because we make it a general rule to encourage all clients to let us know how their experience was and how we can better serve them by making comment cards readily available at the check out counter.
Going back on the clients records, this client received services at the spa on March 2nd 2010, 2 months after the clients visit. After reviewing the client's service receipt, yes the client did purchase a pedicure and a facial as well as purchasing $65 in skin care products after her services were completed. She tipped both the Facial Specialist and the Pedicurist without waging any complaint to management. After further researching this matter, the facial that the client wanted was not the best facial for the client's skin condition. Due to the clients personal history intake form, Michelle M. suggested alternative facial procedures that would deliver maximum results. The client declined Michelle M. recommendations so she proceeded with the facial. This facial includes a scalp massage. As Michelle M. is a Nationally Certified Massage Therapist and a Clinical Esthetician Michelle M. integrates Cranio Sacral Therapy as part of this facial.
The Pedicurist scheduled with Chris P., Michelle F. did bring it to management's attention immediately that she nipped the clients toe and she promptly applied a liquid healing agent. We at Bella Michelle Day Spa, Inc. strive to do what is in the best interest of the client's benefit regardless of price. The Estheticians including Michelle M., are highly qualified in skincare methods and take it very serious! All skincare products that we use and services that we perform here on our clients we also use and perform on our own faces. If Chris P. was unhappy with the facial, why would she have purchased an entire skincare regimen? And if she was unhappy with her pedicure why would she have tipped both the Pedicurist and the Facial Specialist?
We thank you Chris P. for categorizing Bella Michelle Day Spa, Inc. as a "FIVE STAR DAY SPA". To all other Spa Finder recipients we look forward to serving you and exceeding your expectations! May God Bless you!