About Les Cheveux Salon Inc
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Les Cheveux Salon Inc
Address & Info
306 McClanahan St,
Roanoke, VA 24014
Roanoke, VA 24014
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Customer Reviews for Les Cheveux Salon Inc (35)
January 29, 2014
Lisa was Incredible!
I thoroughly enjoyed myself today and felt so pampered! I had the Spa Relaxing Pedicure and thought I had died and gone to heaven. You need to try this one! Kathy
December 19, 2013
Yay, Vivian is back!!!!
I booked my massage online and I was so happy to learn that my favorite massage therapist, Vivian, was back! I have been a few times to see other therapists in her absence but, in my opinion, no one compares. I guess it all depends on the type of massage you like. Vivian gave me a great massage as usual and left me feeling calm and relaxed. I will now be going more often to get massages!! Thanks Vivian and Les Cheveux
October 9, 2013
Another Great Massage!
I try to get a massage every 2 or 3 months and I have never been disappointed with the massages I get at Les Cheveux. My therapist yesterday was Nicole and she was very professional and helped me to feel relaxed and rejuvenated. She listened to my requests and focused on my problem areas. I will definitely be back soon!
September 16, 2013
This was my first visit to Les Cheveux and it was an excellent experience! I was so pleased with the final product, the customer service was wonderful, and Ashley was very talented, knowledgeable, and easy to talk to. I will definitely be back!
September 12, 2013
Excellent Massage Therapy
This will be our Fourth time getting a couples massage here. Every time we go, we are treated with excellent and professional services. We simply cannot wait to go again. We feel relaxed and rejuvenated every time!! Excellent and Highly Recommended.
July 22, 2013
Excellent and enjoyable!
I have now had a spa pedicure, a massage, and a spa facial. All services were excellent and I felt like I was pampered like a queen. The service from all ladies was awesome and the actual services performed were top notch! My favorite service of them all was the spa pedicure with Lisa! Lisa was wonderful and I will be a repeat customer for sure! Michelle Diomedi
July 17, 2013
Staff was wonderfully helpful and friendly! Salon was peaceful, clean and stylish! Left with a fantastic haircut for a fantastic price! I will definitely be going back :)
June 27, 2013
I always get a great massage at this spa. Staff are friendly and helpful.
May 28, 2013
Vivian is the best massage therapist! Had another Deep Tissue Massage with her last week and, as always, she did a great job. She is very profeessional and customizes the massage based on your needs. Love this salon and Vivian! Thanks!!!
April 10, 2013
Tammy cut my 6 yr. old's hair. My husband took our daughter, so when I decided it wasn't short enough, Tammy was more than willing to accomodate my schedule and re-cut. She did a wonderful job and did not charge me any extra. I would definitely go back and have her cut my other children's hair!
March 18, 2013
I just had my second massage with Vivian and at the new location. Love the spa atmosphere at the new site. Big improvement from the Tower's location. All of the staff is extremely friendly and helpful! Vivian is the best - she really listens to what the client wants (more pressure, less pressure, etc.)! I also purchased some cosmetics while there and the young lady who helped me was very knowlegable and friendly. Will definitely be back again soon!
March 9, 2013
First Time Client
Moving to a new area is always a stressful time, but I am glad to say that I was stress free at this salon. I am pleased that I chose Les Cheveux as my new Salon and Day Spa. You are greeted by a friendly staff in a clean and stylish building. I was given a cold bottle of water and walked to my sitting area where I waited just a short time for Lisa my stylist. Lisa listen to what I wanted and followed through with a friendly and professional manner. I would rate this salon a true 5 Stars. Great place to just pamper yourself. Bill
February 27, 2013
I had a hair cut at the new location yesterday. I was very pleased, as this was my first time at the new location. The front desk staff was very friendly when I arrived and offered me a drink as well as walking me to the waiting area. Jillian did a wonderful job with my hair cut. She listened to what I was looking for in my hair cut and the things I didn't want. What I liked the most is that she didn't try to persuade me to do something else with my hair, for example, something she wanted. This has happened to me at other businesses in the past and it was a huge turn off. Thank you Jillian for the wonderful haircut and for being so friendly and talkative with me. I will definitely be back again!
February 19, 2013
I had the opportunity to enjoy a 90 min at the new location. Beautiful inside; however, parking is a bit tricky. I was worried at first because I parked on the salon side and it was very busy (not in a bad way- lots of happy chatter) and I was worried about the noise level. Once I was walked over to the spa side, it was a completely different world. Very nice and very quiet. Vivian was wonderful, listened to my concerns and hit all the trouble spots. I will definitely return. The only issue I experienced was with the voucher. The receptionist (?) wasn't sure how to apply it and there seemed to be some discussion and confusion. They assured me it was not a problem and it appeared to have been a training issue; however, I did feel a little apprehension about how it projected to others in the waiting area. Almost like I was using a bad coupon or something. I don't feel that it was intentional and certainly will not hold that against the facility. It was an overall good experience. Just thought the business owner would like to be aware of this.
February 15, 2013
Awesome new location - Great massage!
I had an opportunity to visit the spa at it's new location and it is very nice! Vivian was my massage therapist and she is definitely a keeper. My old massage therapist left the state and I was upset because she was very good. But now Vivian is my favorite. I will definitely book with her again soon!
November 4, 2012
Best massage I've ever had with Jordan who seemed to intuitively hone in on the trouble spots. Very respectful. Booking online was easy and checking in and out was quick.
October 14, 2012
All around great experience!
I have always had great experiences here. This time was no exception. Lisa was kind, helpful, and did a wonderful job on my hair. The front desk staff was warm and friendly and offered me a drink. No complaints!
September 29, 2012
I went to Les Cheveux recently for a cut and it was a disaster. I first booked the appt. (at the urging of my stylist) about a month in advance - at the end of the hair appointment. I showed up the next month at the date/time scheduled (I had called to confirm - they don't give you a courtesy reminder call which I don't like) and everything was fine. I told them my name and that I was there for an appt. with my particular stylist, like scheduled. It was very crowded and loud and the girl behind the counter made me wait 15 minutes - not offering me a drink or somewhere to sit - before she told me that my stylist had gone home for the day and that actually they had no record of me having an appt. scheduled. I was livid - they were rude, uncourteous, and worst of all, they made me feel like they completely did not value my business. I got squeezed in by another stylist who was waiting for color to process on another client - she actually did a fine haircut, but I was so disappointed with the front desk and how my situation was handled that I can't go back. There are too many other high-end salons in Roanoke that I have had a good experience with. Very disappointing!
September 29, 2012
Amazing for my wedding
The first time I went here, I can't remember who cut my hair but I really liked how it looked. However, she was REALLY rough when she was washing my hair and giving me a head/neck "massage". As in she was pulling my hair and squeezing my head so hard my eyes were watering. I'm all about thorough hair washing but this was a little excessive. Again though, my hair looked great afterwards so I can't complain too much about a few minutes of pain! The second time I went here was for my bridal consult. I'm getting married in a couple weeks sort of far away and so I'll be doing my own hair and makeup. I was really nervous about not having a plan for my look but Brandy was so helpful! She came up with a great, easy-to-do hairstyle for me, took me through how to achieve it step-by-step and made sure to have me practice each step. I can't remember the name of the girl who helped me with makeup, but she was also really sweet, helped me come up with a really pretty look, and hooked me up with some samples of things that I'll probably only use the day of the wedding (instead of pushing me to buy more products).
September 14, 2012
Very friendly staff and atmosphere. Eager to make guests comfortable. Very pleasant experience.
August 16, 2012
I went here as new to area and trying to find a stylist...I think I found one in Heidi! She is awesome and cut my hair exactly how I'd ask...took the time to talk to me about what my goals were and she listened to me...Thanks Heidi!
August 1, 2012
Love my stylist
I loved how knowledgeable my stylist was. My hair turned out better than I expected and got rave reviews when I returned to work. Several friends asked where I had it done. I went on the recommendation of a friend and am so happy I did.
May 4, 2012
Lindsay did my hair today and she was amazing! She was warm and personable. She gave her input when I asked for it when I was trying to decide what to do with my hair. She also gave me helpful advice on how to treat and maintain my hair. She took her time to make sure my bangs ended up exactly how I wanted them. My hair turned out JUST right! I've been to several ladies at Les Cheveux and have never had a bad haircut but this experience exceeded all of my previous ones. Looking forward to seeing Lindsay again for my next hair cut!
April 28, 2012
I attempted to cut my own bangs which turned out to be a disaster. I went to Les Cheveux Salon hoping they could fix the mess I made of my hair. By the time I got there, it was 20 minutes until they closed but they still fit me in. I was very happy with my hair leaving there. I highly recommend this salon and I will definitely be going back.
December 28, 2011
I had the sanitas facial. I waited in a beautiful waiting room away from the salon, which was very nice, and I was offered a drink. I had to wait several minutes for my aesthician, but there were people who checked on me. Then, I was taken to the spa portion of Le Chevaux. We had to walk in the mall a bit, but it was fine. Once I walked in, it was beautiful. It was a relaxing experience. Everyone there was polite and kind to me. The only reason I gave a few 4's, was because I had to wait 10-15 min. for my aesthician, and it wasn't the best facial I ever had, but it was very good. The price was fantastic $55 for an hour facial. So, maybe next time I will upgrade to get more? For the price and the way I was treated, I was very pleased. The mall is not sketchy. The Fresh Market, Wildflour, Chipotle, etc. are all in that mall-very nice places. There are at times sketchy people, but that can be found anywhere in Roanoke. The Salon and Spa are beautiful.
August 28, 2011
This is a far cry from a SPA. I wouldn't even go so far as to call it a day spa. The front desk service was beyond bad. The salon itself was cluttered. Make up counters everywhere. Staff was unprofessional and rude. Strip mall was dirty and low class. On top of all this, I overheard their staff talk about posting false reviews here and other places to raise their ratings.... Don't believe the hype. This place is a backwoods salon with a room in the back that overcharges for mediocre work at best.
This is a disgruntled employee. They are no longer employed with this company.
June 9, 2011
It is a nice place
I have read the reviews below & thought I would share my experience. I loved highlights, haircut, etc. when I went. Yes, it is very expensive & would likely still get my hair done there if it weren't for the cost. Yes it is in a strip mall and a very old one at that. The mall may be old cruddy and outdated but the Salon is nice - very nice considering its location. The location is convenient. They carry a great variety of salon products - brands I have never seen in other salons here including a couple makeup lines (always had to order that brand online). They have sales and specials and offer a wide variety of services. If I were in the market for spa services I wouldn't hesitate going to them over other places in the area (unless it were some really great special). As far as the folks there.....having moved here a few years ago I find the area to be quite "clique-sh" and snotty in general. Perhaps it is just the local attitude. Personally I would find it terribly difficult to make small talk and chit chat with numerous customers all day long. Another thing to consider is that people just have bad days or are overly busy. The salon is clean, stylish, attractive, with a wide variety of products and services.
March 10, 2011
Very happy but a little pricey.
It is now March 2011 but I went to this salon in July of 2010. I wanted to get my hair colored and a mani/pedi. I was going on a 3 week road trip to see friends I hadn't seen in 10 years or so all over the country. I wanted to look good!. I don't remember the names of the girls who did the work. My hair stylist also travels back and forth from Washington D.c. and she told me all the reasons I was better off highlighting my hair. She was very knowledgeable and didn't want to damage my hair. It came out beautiful! The lady who did my nails was very sweet. Her husband is in the service I believe. She doesn't see him often. It is a salon so it is noisy. What salon isn't? I haven't gotten a massage or anything. I don't remember how much it all came to but I remember thinking it was a little more than I wanted to spend. However, I had a GREAT trip and look FANTASTIC in all my pictures thanks to this salon! Also,it is clean and doesn't smell. I am a little OCD and suffer from migraines so cleanliness and smells are bad new for me. I would definitely recommend this salon!
January 21, 2011
I recently moved to this area and will definitely be going back. They offer a wide variety of services and I was pleasantly surprised. Holly is absolutely wonderful and I would definitely recommend her. Can't wait to book my next appointment!
January 6, 2011
Holly is a wonderful esthetician. Very professional. Peaceful, relaxing room and good products. I have had facials, manicures and pedicures here and always been pleased with the staff and services. This salon also has a school and students can perform services at a reduced cost - and the results are usually just as nice!
September 3, 2010
Totally Worth It
Leslie accomplished a great up-do in about 40 minutes on a last minute request. She was great! Holly's facials are wonderful - she takes the time to examine my skin at the beginning of each appointment. While the mani/pedi area is high traffic and noisy sometimes, my treatments have been high quality by multiple nail techs. Their specials are great offers and change monthly. The front desk staff isn't always on the ball, but they are getting better.
September 1, 2010
Another Great Relaxing Massage
I returned to the spa last week for yet another terrific massage. This time I splurged and booked two full hours - a 90 minute Swedish massage followed by 20-30 minutes of Reflexology (a nice treat for the feet!) Again, a great experience!
August 2, 2010
wonderful and down to earth
I was treated excellent i went in to get a pedicure and a manicure with roxanne and she was great
July 29, 2010
Fantastic Way to End a Hard Day
I made a wise choice when I decided on Les Cheveux for an evening of pampering after a long day of work recently. I came in for a 90 minute hot stone massage with reflexology added on followed by a Sanitas custom facial, and both were superb and exceeded my expectations. In fact, I felt so relaxed that I fell asleep during my facial! In regards to the previous review of this establishment, I'd like to point out that the business is actually split into two areas within the complex which are not physically connected to each other. While it's true that the hair and nails portion of the salon is a bit noisy and hectic, the spa portion has a completely different environment. Thus, if what you're looking for extends beyond getting a new hairdo or a mani/pedi and you don't mind putting up with the snotty little girls at the front counter for five minutes when you first check in, then Les Cheveux is the place for you!
July 22, 2010
What a waste
Spa in a strip mall. Need I say more? They were rude, started services late, shorted me on the time I payed for. I was obviously an inconvenience to them. Nails were horrible. The nail tech Roxanne scolded the front desk for giving her a "new" client. She rushed me thru the service to get to her preferred people, and did a horrible job. Talked to everyone else in the room during my service except me. And the place just smelled bad....
This is not a customer. We have a computer that keeps our customer history. There is no such Karen J. Also we have a recent employee terminated that is trying to slander our business. The salon is spotless and there is no smell. The variety of services are huge. So this makes this an obvious slander. I am the owner and I expect that this should be removed due to the fact it is not a true customer complaint or review. Sincerly Sherman Argenbright Owner Les Cheveux Salon
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