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About Renewal Massage & Spa
Renewal Massage & Spa is on A1A between The Westin Diplomat and The Crown Plaza Hotels and serves many of their guests. The spa offers massage modalities such as Swedish, deep-tissue, and hot stone, full-body wet treatments (scrubs and wraps), a European facial, Renewal with peel, and waxing.
Location
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ADDRESS
3800 S Ocean Drive G5
Hollywood,
FL
33019
United States
Phone: 954 455-6588
Renewal Massage & Spa
3.40 out of 5 stars
Overall rating based on
5 Reviews
3 of 5
(60%)
Customers would visit this business again
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Worst spa experience
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1.00 out of 5 stars
2 of 4 People Found This Review Helpful
I really never write negative reviews, but I felt so mistreated and ripped off after this experience that I felt I had to warn others.
I booked an hour a swedish massage. I won't say the name of the therapist since I feel bad doing that on a public forum but message me privately if you want to know. I have had TONS of massages in my life...I'm generally not so picky, but this woman wanted to exert as LITTLE energy as possible while doing the massage. She didn't once ask me how I liked the pressure or which areas I wanted to focus on/avoid. The massage basically tickled, and about 40 minutes into it I got up the nerve to ask her to increase the pressure a little bit because I kept tensing up from the light touch. She got very defensive and said "you wanted a swedish massage, thats what this is" when I tried to explain that ive had many massages before and its possible to do swedish without tickling the person, she started getting very condescending and said maybe next time you should read our brochure it lists all our services and prices....I was like yes, thats how I booked this. Then the even more ridiculous part: She said "you want more pressure? thats a deep tissue massage.......
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Atmosphere
2.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Did you find this review helpful?
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Relaxing 5 Star Day at Spa
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5.00 out of 5 stars
28 of 44 People Found This Review Helpful
5 Star for this spa. When work is stressful, I come to relax with a massage. I do so on a monthly basis and nothing beats their service. Facility is clean and an a peaceful ambiance. A special treat is when I schedule a facial and a massage. Wonderful service from Kathy. They run a professional business and I look forward to returning.
shirley
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Did you find this review helpful?
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Poor massage and service
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1.00 out of 5 stars
19 of 38 People Found This Review Helpful
I would not recommend this spa for a massage. My 60 minute massage was not enjoyable. The masseuse seemed poorly trained and when I confronted the owner about my massage being unpleasant, he did not seem to care.
Would you visit again?
No
Service Quality
1.00 out of 5 stars
Service Variety
2.00 out of 5 stars
Atmosphere
3.00 out of 5 stars
Staff Expertise
1.00 out of 5 stars
Response from Renewal Massage & Spa
This is a response from the owner of Renewal Spa to the review posted Sep 3, 2011.
The couple that posted this review enjoyed a 1/2 price $195 couples deluxe massage for only $99.
The wife told the manager after the treatment that she enjoyed her massage. She then said the husband did not like his massage. The manager asked what was the problem and she said he wanted his shoulders worked on a lot. The massage therapists said she tried to give him what he asked for. The manager told them that the client must communicate with the therapists and he was sorry. They payed the 1/2 price and left with no other discussion. We here at Renewal Spa have always treated the customer as we would want to be treated ourselves. The customer should have ended the treatment if he did not like it and the manager would have not charged him for that part of the treatment. We are proud to have very experienced therapists on staff and this therapist always gets many requests from regular clients.
Did you find this review helpful?
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This spa provided the best prenatal massages for me!
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5.00 out of 5 stars
20 of 45 People Found This Review Helpful
I would highly recommend this spa for others. I received prenatal massages throughout my pregnancy. I feel very fortunate to have received treatments from them during my pregnancy.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
5.00 out of 5 stars
Atmosphere
4.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Did you find this review helpful?
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Great Spa
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5.00 out of 5 stars
40 of 72 People Found This Review Helpful
I had a great 1 hour massage and my wife had the best facial she said. They are very nice people and the spa is very clean.
Would you visit again?
Yes
Service Quality
5.00 out of 5 stars
Service Variety
4.00 out of 5 stars
Atmosphere
5.00 out of 5 stars
Staff Expertise
5.00 out of 5 stars
Did you find this review helpful?
Location & Hours
Business Address
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Renewal Massage & Spa
3800 S Ocean Drive G5
Hollywood,
FL
33019
United States
Phone: 954 455-6588
Renewal Massage & Spa
By
unknown | Thursday, May 24, 2012
