I booked online and wanted the mani/pedi. Today is my only day off as I am a manager for a big company.
My daughter gave me a spa gift card to use. I wanted a mani/pedi with refill on mani. Once in, I would have added on services and would have paid the extras. I am an excellent tipper.
Based on the website, I could only book the gel manicure and did (book), with hopes of receiving an email and/or phone call to verify services requested. Instead, my booking was cancelled. I was in the bathtub when the call came. I did call when I noticed on email that appointment was cancelled. They should have called first prior to cancelling the services to find out my complete needs and not base it on one service clicked on. I could not add on services through spa-finder. It immediately took me to the final page to submit.
Bad impression. Not even a foot in the door and dejected by this company.
Not a recommend. Ladies work on your website and phone contacts. Those cards are a good find to build your business. You could have had another satisfied customer with another 5 - 10 potential clients to build on to your business. I do big networking and people do listen.
The appointment scheduled online was for a gel nail addition and a manicure was necessary to complete the full service. That full service was not available, because other appointments were already scheduled both before and after on the day she wanted.
We called the guest to let her know and left a message then cancelled the service. We cancelled the service because there was not enough time to complete the full service, this appointment was schedule in the next few hours and didn't want the guest to be inconvenienced by coming into the spa to find we didn't have enough time to complete the full service. Because we could not get a hold of her by phone, we thought that cancelling the service, prompting an automatic email, might help to relay this information to her. The guest did call back after she received the email, which was what we hoped would happen, but we were unable to find another day to meet her needs.
The gel add on is listed on our online booking with notes that a full manicure or pedicure must be booked the same time as the add on. We have left the add on for online booking because many of our other guest enjoy the benefit of booking this service online.
FYI, SpaFinder is the software provider of our spa software, SpaBooker, the reason she could not add on more services is because there was no availability. We normally do not cancel a service without notifying the client first, but felt in this situation, since we could not reach her, cancelling the appointment might help get the message to her another way.