Customer Reviews (6)
January 5, 2013
A great day for my wife
I had been wanting to surprise my wife with a day at the spa and had heard great things about Totto which was conveniently close to us. What a great choice! I had given the staff a heads up that this was a surprise and they played along amazingly keeping my wife guessing what she was in for. She enjoyed a full spa day which included lunch and snacks. The treatments were amazing, staff were great and the environment was extremely tranquil. She can't wait to go back and I looked like a rock star!
August 9, 2011
what a wonderful day
I had a spa finder gift card, so i thought i give myself a treat. I booked a Tottoo Spa day, one hour massage, facial, wine, lunch, manicure and pedicure. I was walking on clouds. I was treated like Queen, (may be not), but the services was number one, the staff was very professional. The second I went in, I felt the warm welcome. They left me alone in the hot tub and rainshower room, comes by every so often to check see if i need anything. The massage fixed my shoulder and back pain. I can come here every week if I can afford it.
April 13, 2011
A girlfriend of mine had bought me a gift card for this spa/salon and I was tentative of even going in based on reviews I've read.. but for the amount that she had given me, I'd feel terrible not using it. So I tried my luck and I didn't expect very much.. I was pleasantly surprised at the customer care I was greeted with throughout my stay!! They served me and checked up on me during my entire spa day with them. They served me wine, grapes, cheese to snack on prior to my lunch. The rooftop hot tub is absolutely divine. Needless to say, I thoroughly enjoyed my stay at Totto and the reviews I've seen so far are misleading. I would absolutely recommend others to Totto.
June 14, 2010
I had gone to this salon once before for a facial. The facial was very good. I liked the girl very much. I wanted to Pre-book my next one for my wedding. The girl told me to come back back the week of my wedding. So I did. They gave me a card to remind me and called me to remind me. Both the card and the reminder called said the name of the girl from my first visit. When I got there they had re-booked me with another girl. Told me that I didn't pre-book with the first girl. I showed them the card. The girl at the front desk try to shrug it off like it was my mistake. The girl they had me with didn't do a good job. I told the girl I was getting married in 4 days and if she could work on my problem areas,she told me NO and that I should just wear alot of make-up! I'm a hairdresser and have been for 13 years, I know how a client should be treated. And I wasn't treated with any respect. The front desk staff are rude and treat people like idiots! I have to now pay more money for another facial so that I can look good on my wedding day,no thanks to this salon!!!
July 21, 2009
I heard so many good things about this spa and so I was eager to give it a try. I booked a massage and went to my appointment but since it's a salon and I entered the premises nobody greeted me initially, I had to seek out someone as I went further into the building. I was confused as to where to go, when I did speak to an individual, they directed me to the upstairs. The atmosphere does not really feel like a spa and the building itself is lacking in ambiance. The massage itself was good as well as the therapist but the room the treatment was held in had something to be desired. Atmosphere and the quality of the premises does have an affect on impression, this spa did not leave a good impression with me and I don't think I would return especially considering all the other spas out there.
Hello Sonia, I'd like to invite you back to Totto for another visit. I understand you were less than pleased with the atmosphere when you visited us in 2009 and since then we've had renovations done and a changeover of staff. I've been here for a number of years and I can definitely see why you wrote this particular review at the time. I understand if you are hesitant to visit us again, however, I'd like to offer you a discount for your next (possible) visit. - Sara
March 14, 2007
The best massage
I have been to many spa. This one I vote the best. Great service, client care. My girlfriend and I had fun spending a full day spa there. From head to toe. Massage was amazing. Facial was heavenly. Everyone there were so nice and happy. Must be a great place to work. As a client, we certainly will go back.
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