Last May I called to make an appointment for a facial, the appt. I made was for the same day and for 2 hrs after I called. I explained to the lady that i'm 5 months pregnant and I wanted a facial is it ok.. the only answer I got was ok..ok.. ok. really fast but the lady on the phone spoke to low and you couldn't even hear the confirmation properly, then she hung up the phone on me. She never mentioned anything about paying half of the service if I made changes. I was driving from the city and there was traffic so I called and asked if I could move the appointment to later in the day or day after. Perfect place to go if you want your blood pressure to go sky rocketing high!!! The lady told me she is going to charge my credit card!! I told her you never mentioned anything about a 50% charge nor did I give you authorization to keep my credit card information! The stupid lady had the nerve to scream at me and call me a liar! After a horrible drive I went right to the spa and demanded where the paper was that I signed giving her authorization to keep my credit card info . she took me outside yelled at me and told me i'm a liar over and over again, turned into a screaming match!! DO NOT GO HERE!!
Who is this person?
The review dated March 30, 2013 is bogus. We researched our records over again and again (including our video camera, telephone records, credit card transactions).
There was no client who was pregnant named Pam K. any time on or about May of last year.
This review is unfounded.
1. There was No treatment/ No Payment and No Spa Responsibility
A credit card is usually taken to reserve an appointment. (24 hour cancellation policy)
There is no record of any 50% penalty charge in May of last year.
2. If this person was a real client there was no occasion to meet the owner.
This person never met the owner and never received service at our spa.
3. This review was written on March 30 2013 about an experience in May of last year? (10 months later) Most people write their reviews soon after their experience.
4. There was a complaint of harassing a pregnant woman. A pregnant woman has more protection by law. We are a professional spa business. We will never challenge a client in this manner (especially a pregnant woman)
There was no pregnant woman traveling from the city who had to change her appointment a number of times due to traffic. There was no shouting match in the parking lot.
5. Complaint about their reservation
This person complained saying that our receptionist kept saying ok, ok, and ok.
Actually we ÂÂalwaysÂÂ ask questions to pregnant clients such as what trimester are you in, do you have a doctor'ÂÂs note? We then explain what services are available.
The review was written 10 months after this incident 'supposedly' occurred. These are outlandish accusations. We realize Spafinder reviews are a public forum and we make great effort to achieve customer satisfaction. We also invite constructive feedback on all our services. But, this was an unfounded, ludicrous attack on the Spa, its Owner and our reputation. This person never received any kind of service at our spa. We ask for fairness.
IF YOU ARE A REAL PERSON PLEASE CONTACT THE SPA, WE WOULD LIKE MORE DETAILED INFORMATION.