Customer Reviews for Hand & Stone Massage and Facial Spa- Delran (9)
January 17, 2015
terrible customer service
The worst customer service ever! The receptionist (AMANDA) was so rude and uncaring. I had to cancel a appointment do to a family emergency. I tried to explain this to her but she cut me off mid sentence to let me know and there 50% cancelation policy. No one told about that when I first booked the appointment ( I also tried to explain that to her) bit wad once again cut off. I asked to speak to the manager Bc AMANDA dogs not want to listen. The manager had yet to return my phone I've tried calling bk several times but she is never at work.
May 14, 2014
Just had the Tranquility Package; 80 min hot stone massage, cold stone/hot towel face massage, & the awesome foot treatment. I legit had the best time, I had to sign up!! Monthly massage or facial or Brazilian wax for $50, great deal!! :) PS. Lisa is the bestest & the receptionist was incredible. Great experiences all around. -Dara
March 29, 2013
Best Massage ever!
I have been a member of Hand and Stone for over a year. I have tried out many of the therapists until I found the one that is (in my opinion) the best! Don't get me wrong, out of all the therapist I had, there was only 1 that I would never use again. But I feel that you have to find the one that fits in with your needs and Rebecca was the one. I had just spent the last 5 days taking care of my 7 month old granddaughter and was in dire need of a massage. On top of that, I had a very bad headache - so bad that I had thought of cancelling my massage. I decided to give it a try anyway because I really needed the massage! As always, Rebecca asked my needs and then went to work. She has a firm pressure which is what I want. She checked with me many times to make sure that everything was good for me. She found every tense spot in my back, legs, arms and neck and massaged them until they were relaxed. She paid extra attention to my neck and shoulders to get rid of my headache. When the massage was over and I saw the time, I was surprised that it was only an hour, I felt that it was much longer than that. I left very relaxed and with no headache! Thanks Rebecca, you are the best! I would highly recommend Rebecca, she is the best!
January 10, 2013
I have been going to Barbaralynn for facials and peels since Hand & Stone opened. She completely cleaned up my cystic acne! Go to Barbaralynn and listen to her advice! I've heard mixed reviews about some of the other estheticians there so I'll only go to Barbaralynn. It's tough to get an appointment with her though!
December 29, 2012
I went to this location with my bridesmaid to relax before my wedding. When I scheduled my appointment I was told I would have a man. I had a girl and when I asked for a man was told none were working (even though I saw them in the lobby). I requested firm pressure and focus on my back. All I got was my legs rubbed for 40 min and my back for 5. I'm pretty sure the women I had no massage experience. Every time I get a massage I want to stay longer. Today I couldn't wait for it to be over! My girls came out relaxed, so I guess there's some good people there, but not the lady I had!
May 19, 2012
I enjoyed my services so much that I signed up for their monthly membership! It's a great deal! My therapist Toni was wonderful and the front desk was very friendly and helpful. I plan on staying a member for a long time!
May 19, 2012
I heard about this location from my girlfriend, she is a monthly member there. She loves her therapist Jodi. Always feels that she meets her needs for her massage. Really customizes it, too. I wasn't able to see Jodi, but I loved my massage from Val. I signed up for the membership too, now we have a monthly girl's date for massages, and dinner afterwards. I always feel welcome from when I arrive to the end of my service. Thanks, so glad I listened to her !!
April 27, 2012
no gift cards under $50!!!
I have had a massage here and my sister has as well and the massages were good. however, they do not offer gift cards under $50!! Not everyone can afford to spend $50 on a gift card for a person. This was a big turn off for me and I will not be going back, plus my family and husband all give each other gift cards for Birthdays or holidays quite often but after informing them of this, they won't be getting them for me or from me for Hand and Stone. They must be doing pretty well to turn down money of any amount!!
I'm sorry Elizabeth feels this way, this in not a Delran policy, it is a corporate policy. Our gift cards are normally sold for services, facials and massages are 79.95 for guest prices. Unless you become a member, our members can purchase gift cards at member pricing (49.95). Our systems at our stores or online gift cards are set up the same way. Online @ handandstone.com a cash value gift card starts at 50.00 So, I again, I apologize for this inconvenience to her. Our spa associates were just following corporate policy.
March 18, 2012
great place! great prices!
I have been a member at hand and stone for about 8 months. The prices are great and the therapists have been great! Barbara and susan are great for facials and peels. Massages I have had Brittany and Joselyn and both were great! The only thing I wish they had was a locker room, with showers and steam and sauna. I guess with the prices so great, you get over it. I will just do the other spa thing as a treat when I go on vacation. Great prices for the services definitely. I would have gave 5 stars for everything, but one girl at desk does not seem like she enjoys her job.
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