Customer Reviews for Hand & Stone Massage and Facial Spa - Emerson (5)
February 8, 2014
Very unprofessional front desk
Very unprofessional front desk! I just moved to the area and thought I'd try their introductory offer so I made an appointment and booked a massage. When I went in for my appointment and met my masseuse she asked me what brings me in today...I told her that I'm in my 1st trimester and suffering lower back pain. At that point she said that she was sorry but she couldn't give me a massage at the risk of a miscarriage. So we proceeded to the front desk. My masseuse was trying to tell one of the receptionists discretely that she cannot perform a massage for me today. The receptionist instead of pulling me aside and telling me the risks she said it front of everybody in the reception area! I have never been more mortified in my life! The spa is supposed to be a health facility where you can go and enjoy private relaxation time and instead I'm left feeling shamed and embarrassed because someone at the reception couldn't give me the professional courtesy I deserved. Could you imagine if you went to a doctor's office and the nurse or receptionist told everyone your business? It's was the most mortifying experience of my life! To top it all off a customer who was next to me chimed in and said that she too has heard people who have had miscarriages in their 1st trimester due to a massage! I felt so publicly shamed! So thank you Hand and stone for making a a new mom feel so horrible about herself. You have lost a potential customer. You deserve this poor review and everyone I know will know how unprofessional your front desk team is.
February 4, 2013
I recently visited this spa and had an hour massage. I thought the massage was pretty good. The problem was that the room was freezing so it took away from the experience.
January 27, 2013
Found on groupon
Omg how wonderful do I feel!! Just had the Swedish massage w hot towel exfoliation foot rub added on...amazing!! Would def come again!!!
March 23, 2012
I visited this spa and overall was pleased. I will likely return.
March 15, 2012
For the price it was a very good experience.
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Hand & Stone Massage and Facial Spa - Emerson
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