I love going to new spas and after all the hype over this spa I figured I should check it out. The man working at the front dresk was very nice and friendly. Now while the spa is very relaxing and beautiful, my facial was def the worst I ever had. I had the Vit. C peel Facial with Grace. The facial was relaxing but not that benifital to my skin. Grace left me to get undressed for a good 10 mins and when I had questions about the products she was using on me she couldn't answer any of them or give me anytake home info on them. I felt like I was a bother to her. She gave me a peel and then didn't even put any sunscreen on me! She also didn't put any eyecream on me and the facial was not 75 mins as advertised, I was checked out and in my car within 75 mins. So, I would def never recomend or have another treatment with Grace again, but because of the relaxing enviornment I may try a massage there.
At The Urban Muse, customer satisfaction is of the utmost importance. We strive to give our best to each and every client, but when we don't meet a client's expectation, we make every effort to rectify the matter. We have since contacted AdrianaP and have discussed the situation so that we may improve and that she walks away satisfied. We look forward to her returning as our guest in the near future.