Customer Reviews for Shala Salon Spa & Turkish hammam bath (10)
May 16, 2013
Excellent Service - Forever a Fan!
This is a wonderful place for hair and spa treatments! Shala is a great stylist and Diana is a great massage therapist. Always a fan and will be back.
April 13, 2013
Diane at shala's salon and spa is terrific
I had Diane provide the turkish bath and massage several times and have never been disappointed. she is the BEST. Ask for her and you won't be disappointed. Her massage technique is superb, and she is fantastic in the turkish bath. thank you for a great experience. Scott from Illinois
March 24, 2013
Best salon and spa in the Fl
I have been going to the Shala salon for years, they always give the best service and make the experince ans pleasant as possible. I dont trust most people with my hair but i always feel confident that I am going to like the results when I go to shala salon. I would deffinately recommend this place to any new commers
January 31, 2013
Is this included?
I finally got the owner to give me credit for the $100 Spa Finder Gift Card (from the previous review) and I know I said that it would take more than my $100 to go back, but moving out of the country was that extra to push me back. I got a manicure and a European facial. When I went to book it the receptionist didn't know that they offered a European facial or anything about it. But they were easily able to book my appointments on short notice. Like most places when I got there they tried to get me to go for the more expensive services which I declined both times. The manicure went fine and I went to the facial and thought it was an amazing service, but I found out after it was a different price. The website offered it for $70 but when I went to pay it was $95. After they confirmed what I found online they agreed to the $70, but then the office manager went to see if there were extras. I was sure there were not but apparently extractions were extra. The price went up $10, I gave up and just paid then left. At least I got my initial $100 out of the whole thing. The quality was very nice for both services but I don't want to go to a place where I constantly need to ask if this is included in the price.
January 11, 2013
Don't use a SpaFinder Gift Card to hold appointments
I used my $100 Spa Finder Gift Card to hold my wedding appointment and was told I would not be charged. I found out over a year later (when I tried to use the card) they charged it and there was no money left on it. It wouldn't have been that bad if that was the card they used for my services, but they charged me for those at the time of the appointment. When I finally talked to the owner about the problem, he said he would call me back within a week and never did. Sorry I trusted them the first time around, and the second. At this point, I would need more than my $100 to ever go back. The services we received were nice, and they were able to accommodate us all at once, but there wasn't anything special about the overall experience. Even if I didn't have the problems with the gift card, I probably wouldn't go back based on price of service. It was nice, but not that nice.
January 6, 2013
Awesome hamam treatment
Highly recommend this treatment for solo or as a couple. Incredibly relaxing. Diana is awesome! I will definitely be back next time I am in the area .
May 11, 2012
great massage, bad customer service
Diana is awesome. I went for many massages and always used my Spafinder gift certificates to cover part of the cost. On my last visit the manager argued with me over the Spafinder gift certificate I had intended to use that day and refused to accept it. I left Shala upset and stressed out. So much for a relaxing massage. Whatever happened to the customer is always right. I'm guessing he needed the extra money to help pay for the fancy renovations they've recently done to the place. They have lost my business forever which is unfortunate because I live right down the street and would have gone back on a regular basis for Diana's massages.
We pride ourselves to have won the award for the best customer service 2 years in a row. We have acquired the best staff and have provided the best atmosphere for the comfort of our clients.To operate efficiently, every business establishes some rules and our expectation is that our valued clients respect those rules for the good of all. As stated in our brochures, we do not accept third party gift cards for promotional services as long as the promotion is in effect, and expect that our valued clients cooperate with us.
September 29, 2010
Diana is the best!
I have been here on numerous occasions for many different services. Diana gives the best massage and really knows her stuff. My daughter gets her hair done there by Allison and she is up to date on all the latest styles and trends including doing the Keratin hair treatment. The place is very clean and has a good feel.
August 4, 2010
Great place for hair and nails
I had my nails done there last year for my b-day. I had a gfit certificate to use. It was centrally located and the girl knew her stuff. She used clean equipment on me and I had a brand new nail file. She did a superb job and she was very nice. They do hair and I think massages their also. Really nice people.
November 21, 2007
Best Spa in Orlando!
Me and a couple of my girl friends visited this spa in our last visit and it truly blew our minds away. You will be in for a good ride. Service was excellent, the spa was luxury and simply beautiful with their Chandeliers and Plasma TVs. I would highly recommend this spa for you and your friends enjoyment.
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