Customer Reviews for Serenity Wellness (6)
October 14, 2014
My Go To Place
I initially found this place through Groupon, and was so pleasantly surprised. This is now my go-to place when I want a massage. The atmosphere is very serene and the customer service is great. I have had two different therapists and both were talented, polite, and made me feel at ease. The prices are extremely affordable, and when you get their emails, they always have even better deals that they are sending out. I have and will continue to recommend this place to everyone.
May 25, 2013
I found this place from the reviews on here. There is that one bad review, but I am thinking maybe they have the wrong place. This place doesn't even do nails, and nothing is dilapidated. The atmosphere was great, customer service some of the best I have ever had. I have worked in customer service for a long time and I know when someone is being genuine. They offered me my choice of coffee, tea, water or wine! Umm, wine please haha. Then when I was in the room I felt completely relaxed, the therapist, whose name was Bubba, was amazing! I haven't ever had a male therapist, but I will be seeing him again for sure. Aside from the spa being upstairs, which really is not a big deal until after when you are so relaxed, this place is great. If you get the chance, GO! You won't be disappointed.
May 22, 2013
Great place, Great price
When you see $45 for massage, you expect to get what you pay for. I was delightfully surprised. The atmosphere and decor were very relaxing, like that of a high end spa, without the high prices. The massage was one of the best I have ever had. I was certainly pleased and will be returning!
June 26, 2012
I am so glad to have found this place. The prices are great and I need massage on a regular basis. Asheville is full of spa's and massage therapist's, but they can be expensive. They go above and beyond with customer service, and I will be back as soon as I can. I saw Jessica, who was amazing. I asked for an experienced therapist, and they told me she was not as experienced as some of the therapist's, but she was the one available at that time and that if I was not satisfied they would refund me. I was more than satisfied she is an amazing therapist and I know now to ask for her every time!
June 21, 2012
Wonderful Spa! Great Atmosphere!
I am so happy that I found Serenity Wellness. Their staff go above and beyond to make sure every guests treatment is memorable. I was greeted cheerfully at the front desk and offered a beverage of my choice (wine included!). My therapist made me feel so comfortable even though it was my first time there I felt like a regular. The treatment was fantastc! I really enjoyed using the sauna after the treatment they even have a shower to rinse off! I will be going back and telling everyone about this place!
March 15, 2012
This place is terrible. The nail room is so cramped and stuffy its claustrophobic. There are no pedicure chairs, just a dilapidated love seat you share with other patrons. Nail techs are incompetent. My gel "manicure" lasted exactly 2 days. When I went back in to show them I was informed I had actually peeled the polish off. Really? Don't bother with this place, they won't be in business long.
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