I've been a customer at Dansk for several years. But after my last experience, I will no longer return. I called to schedule a massage and asked if I could use my SpaFinder certificate with a coupon and was told yes. For my massage, I was in a room directly across from the bathroom and some of the staff were talking in the lobby area. Needless to say, throughout my massage I could hear all the girls talking and people going in and out the bathroom, which was not relaxing. When I went to check out and handed my certificates and coupon, the front desk said I could only use on or the other. I said that when I called I was told I could use them both. The front desk girl responded that I couldn't do that nor could I use the certificate toward gratuity. I told her I was not explained this when booked my appointment, she responded "well I've been telling people all day that they can't do that so I don't know why I would have told you that". She then followed this up with a comment of "I wish I had a recording of that". I was finally able to use both after she called the owner, but her attitude and lack of professionalism made me realize I was not valued as a customer. I'll take my business elsewhere from now on.
It is disappointing to read this review. We strive to do an exceptional job at keeping noise levels down at our spa. Our services are of the highest quality, as is our spa. We explain to all clients the parameters of how we can except the SpaFinder gift certificate. However, since this client pointed out weaknesses in our policy, we have ensured that there is no room for misunderstandings of any kind, and we thank her for that. We value SpaFinder and the wonderful clients their certificates bring, and we want all experiences to be as perfect as possible. Our staff is very professional, it is deeply disappointing to all of us when a client believes they are not valued.