I had read a few reviews on this spa before going. Many said the atmoshpere was not nice but that was pre-remodel. Well I just visited with some girfriends on Saturday after the remodel and I was not impressed. The spa is located in an old office building. It feels like an office building with dark walls when you are walking thru the building. When the employees were taking us downstairs I had a brief thought cross my mind that we were being led to a long and tortorous death... lol... it just had that feeling of a dungeon.
The staff who did our pedicures were GREAT! They were very sweet and did a great job. The receptionist was not friendly and quite rude. Overall the staff who sees clients were very accomodating and pleasant, but, the prices at the spa are just as much as nicer spas. Because of that I would not go back.
Thank you for taking the time to review our day spa. We are sorry that you were not satisfied with your visit. We would like to hear from you regarding a rude employee because our aim is to provide excellent customer service from the front desk to the team of therapists. You can email management on our website's contact page at eastsideoasisdayspa.com.
In your written review you state that "The staff who did our pedicures were GREAT! They were very sweet and did a great job." but you only gave them 2 stars in your review. I don't understand this.
We have finished the majority of your spa remodel (slowed by the local economy). Our facility is a converted professional building, just as other local spas are located in shopping/retail centers, strip malls and converted homes. Our facility is full of soft floral carpeting and bamboo flooring. Our lights are a bit dimmed in the hallways to add a relaxed atmosphere. I am not sure why you felt that you were in a dungeon. Maybe you are just trying to be witting with you post but this is very hurtful to our business, especially in today's economy.
On our website you will find that our service are very affordable compared to other Bellevue /Seattle area day spas.