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About Z Salon and Spa
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Location
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ADDRESS
9407 Shelbyville Rd.
Louisville, KY 40222
United States
Phone: +1(502) 426-2226x
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Taking customers for grantedBy AngelaD | October 19, 2011
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19 of 38 People Found This Review Helpful
I've gone to Z for so many years that I can't remember when I started going. I have loved almost every single service I've gotten there, from haircuts and manicures to massages and wedding services. However, in the last few years, it seems like they've begun taking their customers for granted. I've been put on hold for increasing amounts of time (25-30 minutes is not uncommon), and if I use their return call service, it takes hours to get a return call. When I finally get someone on the phone, I have to be ready to hear that there is no way to get my desired service for maybe 6 weeks. When I called to try to schedule a second maternity massage recently, I was told that the next available appointment would fall right about the time my daughter was three weeks old! I have learned to be willing to take any provider available and to adjust my schedule to fit their open times. I'll admit that there have been times I've avoided making an appointment just because I don't want to wait forever. I suppose this happens because so many people love their services, and we don't feel that there is anywhere else to go to get them with the same level of quality. Unfortunate, really.
Would you visit again?
Yes
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The ONLY Spa for me!By Nick | July 10, 2011
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24 of 50 People Found This Review Helpful
I have been going to Z Spa for about 7 years now, off and on, for massages. They were the first spa I ever went to and they are the only spa that I ever want to go to.
As soon as you walk in the atmosphere begins to relax you right away. The staff is very friendly and always eager to help in any way.
They have a wide variety of massages to choose from, with optional additions should you choose them, and the masseurs seem to be experienced and knowledgable.
Everytime I leave I just think that I can't wait till I can go back again!
Would you visit again?
Yes
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Almost PerfectBy BrittanyV | March 27, 2011
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25 of 52 People Found This Review Helpful
I have visited Z Salon for over 6 years and fell more in love with it every visit. From hair cuts to massages, they make you feel like a star. Recently I contacted their wedding coordinator to set up a consultation for my wedding party to get our hair and make up done. We set up an appointment and I took off work early to meet her. When I arrived she was not there, but at their highlands location for some sort of crisis. The lady at the desk called her and she claimed she had tried to contact me. Although I had no missed call or voice mail. I was disappointed but gave them another chance. The next week I called everyday to get a hold of this lady, left message after message, and never heard back. Now if I'm going to pay so much for these services, I need them to be a lot more attentive and a least return a phone call. I have not been back since, and canceled all my next appointments. I had always had my heart set on getting my hair and makeup done their for my wedding, but I guess that's one dream that won't come true.
Would you visit again?
No
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Calm and QuietBy KATYM | September 22, 2010
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31 of 65 People Found This Review Helpful
I have been a visitor of Z Salon and Spa for years and have always had great service, if with some minor mishaps, Z Salon has gone above and beyond to meet my needs as far as customer service is concerned. The Spa has a beautiful Zen atmosphere, and carries a the natural fragrance of the Aveda products it uses.
Would you visit again?
Yes
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Go see LaryssaBy StacyH | June 30, 2010
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31 of 64 People Found This Review Helpful
Go see Laryssa for a brazillian! She makes waxing not embarassing. She gives you a nice hand massage before. Z uses Aveda products, which I love. This is a really nice place, one of the nicest in Louisville.
Would you visit again?
Yes
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Seelbach location - WonderfulBy julieposeyjunk | March 9, 2010
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43 of 90 People Found This Review Helpful
I work downtown and was looking for a place to get a facial and an eyebrow wax. Z Salon at the Seelbach was perfect for me - I can go on my (extended) lunch hour! The facial comes with complementary eyebrow maintenance, which is fantasic. And not having to figure out a tip makes the slightly higher price worth it! The staff there are very friendly and not too pushy about purchasing products. I'll keep going!
Would you visit again?
Yes
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the perfect day. . . .By ChristinaC | January 24, 2010
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45 of 91 People Found This Review Helpful
if you are looking for the perfect getaway day, this place put me in total peace. peaceful atmosphere, every little detail was thought out to make you feel absolutely relaxed. the service was wonderful, I'm definitely a regular!
Would you visit again?
Yes
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Great ExperienceBy NatalieK | November 7, 2009
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46 of 86 People Found This Review Helpful
The staff here is very warm and friendly. They always go out of their way to make you feel comfortable and relxed. I especially love the hand massage while getting my hair washed.
Would you visit again?
Yes
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Absolutely wonderful!By JulieP | October 2, 2008
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39 of 81 People Found This Review Helpful
I visited Z Spa today and it was the first time I had ever been to any kind of spa. Upon entering, we donned a robe and slippers and were personally guided from room to room. I had two services scheduled, a mud wrap and a massage and there was time in between to enjoy the sauna. The massage was by Cassie and the mud wrap by Christy. Both were wonderful not only in their technique but with their professionalism. They suggested products to use and described how to use them. All in all, I left feeling relaxed and ready to face the day.
Would you visit again?
Yes
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For A Day Of Relaxation This Is The PlaceBy mtwollet | June 10, 2007
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41 of 95 People Found This Review Helpful
I've Been Going To Z's For About 2 Years Now, and what can I say, its been great everytime, and If You Ever need a recharge, This Is the place to go :)
Would you visit again?
Yes
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Consistancy...?By mikeintheville | September 21, 2006
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49 of 91 People Found This Review Helpful
I have been to many spas and I was barely satisfied with Z's. I am only writing because I feel it isn't a male friendly spa. I have a hard time getting the same therapist for massage (they seem to come and go all the time). Using the same therapist once you have found one you like is a huge benefit. Does it have any male members of management? Has it ever? If it's focus is females than O.k., I am sorry, I should have gone somewhere else in the first place. I felt uncomfortable at first and out of place. I just feel that it's more for women than men and I will probably not go again. It is a nice looking spa and the reception was pleasant; maybe someday it will employ more men and use their ideas...or maybe not.
Would you visit again?
No
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wonderfulBy beautifulmess | September 8, 2006
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42 of 83 People Found This Review Helpful
I've had several services here - from cut to color to facial to massage - & all of them are wonderful. The atmosphere is amazing, & the customer service is the best I've ever had. I refuse to go anywhere else.
Would you visit again?
Yes
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The best service!By Loves the Spa | March 25, 2006
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41 of 82 People Found This Review Helpful
I came to Z salon and spa to get a facial and massage. When I came in the door there were people to greet me and take my coat. They went out of their way to make me comfortable in the Womans Lounge (drinks, steam shower and foot soak). The massage was very relaxing and I felt so much better after. I have had many massages where it felt great during the massage but I felt about the same after the massage as I did when I came in the door. The facial was so much more the a facial. I was very relaxed the whole time, I almost fell asleep by the end. overall I loved my trip and would come to this salon and spa again.
Would you visit again?
Yes
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Atmosphere
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Location & Hours
Business Address
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Z Salon and Spa
9407 Shelbyville Rd.
Louisville, KY 40222
United States
Phone: +1(502) 426-2226x
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