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Consumer Beware!By Carol M | March 25, 2013
Horrible experience! Owner is extremely rude and just wants to take your money, she doesn't care about providing good customer service at all! Please read the YELP reviews too before going here! You can read her responses to all of the customer complaints! I went in for a massage and the masseuse ( Elmira) kept trying to pull my pants down after I told her I would like to keep them on (obviously).. She also walked in before I was on the table and when I told her I'm not ready, she said she was going to see me naked anyway and just burst in the room. She pulled my towel off inappropriately and pulled up my knee caps from my knees?!?! She did not know how to give a massage, very strange. The masseuse was running 45 minutes late and when I asked to reschedule due to my schedule, I was told I would lose my money, even though THEY were running late and not me! I was able to get a full refund from the deal that I purchased and I suggest you do the same. Call the company you bought the voucher from and ask for a refund.. I wish I would've read the reviews first as I wouldn't have gone and been violated by both the owner and the masseuse!
Would you visit again?
No
Service Quality
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it is cleanBy Julia z | March 9, 2013
other than that, nothing special about their massage and facial.
Would you visit again?
No
Service Quality
Service Variety
Atmosphere
Staff Expertise
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Location & Hours
Business Hours
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Monday 9:00 AM to 9:00 PM
Tuesday 9:00 AM to 9:00 PM
Wednesday 9:00 AM to 9:00 PM
Thursday 9:00 AM to 9:00 PM
Friday 9:00 AM to 9:00 PM
Saturday 9:00 AM to 9:00 PM
Sunday 9:00 AM to 9:00 PM
Business Address
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Val El Salon and Spa
1291 1st Avenue (between 69th and 70th Streets)
New York City, NY 10021
United States
Phone: (646) 360-3776
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Val El Salon and Spa
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