Bad experience! Very unprofessional!! Do not do laser hair removal here!
I started treatment on 01/04/07 for Laser Hair removal of my full face. The advertised special was that the first of the six treatments would be free. So forth i was given a record and signed the acknowledgements necessary. I then had a leave of absence from the country from march to june, and then continued my laser appts. from july-november regularly. When i got back, i called the salon to inform them of my situation and spoke to danielle, which she assured me that everything was still on tract and that it posed no problem to my treatments. I was told and given a reciept acknwoledging that i would only have to pay for 5 out of the six treatments based on the promotion, which was a total of $750.00. Any treatments, if still necessary, given after would be complementary. Well i was assured throughout the treatments that was the case until i made an appt for my last appt on 12/15/07. The spa contacted me shortly after my appt was made to inform me that my promotion was unvalidated since i missed 3 months of appts, and that i would have to pay for this session, which would be $150.00. I therefore said that was the first time they had told me that, but that i would handle the situation upon arrival. (My hair still continues to grow, even after i made 4 appts in a row. However, they reassured me it was ok, and that i was going to need the extra treatments.) When I arrived for my 12:30 appt on 12/15/07, I was greeted by the owner, Jeff Robinson, and was taken back to the spa. He then told me my contract was invalidated since i did not follow protocol of coming in every 4-6 weeks for a period of 3 months. I asked if i could see a copy of the protocol where it stated that, since "protocol" is a very broad word that was on the contract, and did not specify that action. He refused to do so. He then said that I would have to pay for another session, even if my reciept said i had finished paying for all my sessions. I opposed to do so, and he unprofessionally said "he wasn't dealing with me" and escorted me out of the spa. I now have been left with uncompleted hair remonal, and with a void 2-year warranty they offered, for something that was not even in the contract and for false advertising. I believe that is a rip-off, and if that were the case of me not following protocol, that should of been explained to me when i returned from my leave, for i would have stopped going there and looked elsewhere. I tried to contact the owner that afternoon again, for i desperately need my treatments, and he refused to return my calls.
We offered to do this customers treatment when it became apparent that there was a misunderstanding. Even though the treatment agreement for the services was clear. The issue was not over "protocol" but over the number of treatemnts paid for. The customer wanted us to add free treatments beyond what was paid for. We tried very hard to explain this and satisfy her but as you can tell we were unable. It is our sincere desire to satisfy every single customer and work hard to do so.