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MEDICAL SPA TREATMENTS
Utrasonic cavitation- Thighs
Ultrasonic Cavitation- upper arms
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Ultrasonic Cavitation- Abdomen
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Customer Reviews (21)
August 5, 2013
Worse place Ever!!!
They rescheduled my appointment 3 times and I cant get another appointment for another month!!!! This is a huge SCAM!!! I got my deal of groupon, and it is a shame that Groupon have this kind of deals to taint their image. DONT BUY IT!!!!!!!
July 30, 2013
Don't go here!
After days of un-returned calls and voice mails, I finally got someone on the phone and booked an appointment. She then called me back later that day to reschedule for another day, saying that she couldn't remember when I called and got busy and forgot to book my appointment in the computer, now that time is taken. I was disappointed, but I agreed and rescheduled. Now, I just received another email saying they have had to reschedule their entire week and they yet again cannot honor my appointment. This place seems like a huge scam! Save your time and money and go someplace else!
July 16, 2013
Don't waste your time or money!
I bought the Groupon Botox special since it seemed like such a great deal at the time, but turned out to be a giant waste of time and money. After trying over two months time to get an appointment and being cancelled on four times, when I did finally get to the office (after nearly 30 minutes trying to find the hidden "spa" location) I was greeted with horribly rude customer service. The waiting room filled with people waiting for hours in no A/C since it had broken. I ended up taking back my groupon to get a refund since it seems clear they do do not know how to run a business or keep any appointments. Listen to the other reviews! It is NOT worth it. You will not get an appointment here or at Tampa location. The "spa" has one person performing Botox twice a week and they are not capable of handling the demand and will tell you this when you try to make an appointment.
July 10, 2013
Best deal in Tampa Bay Area for Botox
This place is very hard to fine and even harder to get a appointment at because they have the best deals in town. I bought my groupon for Botox month before I could come in. Overall I am happy with the results and the price, just wish I could have came sooner. To be honest though you won't find a better price or deal anywhere in the Tampa Bay Area so it's worth the wait.
July 8, 2013
I've read the reviews so I was more than a little wary when I came for my appointment. The staff was very friendly and the massage was wonderful. I already booked my next massage.
July 2, 2013
Bought a Living Social groupon, difficult to schedule appointment, they cancelled the first 2 appointments. My 3rd attempt, I arrived at "medispa", checked in with Receptionist, filled out new patient form, waited in stuffy hot waiting area for a half hour before I was told the Doctor was not in that day. Never received cancellation call or email but did receive an appointment confirmation email 2 days prior. While waiting 2 other patients checked in for appointments and as I was eavesdropping they seem to have the same issue as me. Tampa office was not modern, a little shady, not pristine as an office should be when using needles on your face!
June 27, 2013
this place is not a SPA by ANY stretch of the imagination. They have NO customer service at all. the waiting room is uncomfortable .. they overbook and make you wait FOREVER to get in for your appointment and are ALWAYS running at least half an hour to an hour behind. GOOD luck trying to get thru on the phone ... they tell you to leave a message and they will get back to you but they DON'T. This place is a JOKE
June 20, 2013
SAVE YOUR MONEY -
My experience is NO different than the others on here. It took 1.5 weeks to get an appointment. It is virtually impossible to speak to anyone. Then, I get there and wait 35 minutes before I inquired as to how much longer it will be. THEN they tell me they tried to reach me to reschedule. Don't waste your money people!!! seriously. No one takes responsibility for having me wait in the lobby for 35 minutes. One girl actually looks annoyed that I got upset. Poor poor poor experience. Don't waste your money.
June 15, 2013
Laser Lipo upgrade
It was pretty hard to fine this place which is why I was late to my appointment. When I came in the girl at the front desk said I was late but sense it was because I had a hard time locating it she spoke to the manager and I was able to get a completely laser Lipo upgrade and been seen right after words for my appointment. Now that is what I call great customer service!
June 14, 2013
Canceled appointment but made up for it.big time!
My appointment was canceled and rescheduled a few times which is why I asked to speak to the manager when I was there. After talking to him he gave me a complementary ultrasonic cavitation session for three areas and my last two visits I only had to wait 10 minutes before being seen for my appointment. I originally wanted to leave a negative review but after my past three experiences I must say they have made up for the cancellations and rescheduling.
June 11, 2013
YOUR SHOULD BE ASHAMED CALLING THIS A SPA!
Immed. after buying Groupon I recvd an email that 1 of their locations clsd. I was concerned. I tried many x's to call but got full mailbox. Days later again no live person but VM said to go to website. I scheduled appt but still had ?'s. I left a message with no call back. I did receive a confirmation on email of appt. Still no call back. As my appt came closer my appt was confirmed again via email. Then on day of appt they confirmed w/me 2x's on text. I confirmed back both. Day of appt I used my GPS to find location. After driving around for 30 mins I finally found this so called SPA! The address is NOT 2471 McMullen Booth Rd, Suite 308. It is in this shoddy shopping ctr but not with this suite. It is something like A or B. The Bldg has no signage at all except a very small door sticker in a strip mall that appears mostly vacant. Very sketchy! I went in and explained their address is wrong and the signage is horrible. I was then told, that there was no doctor on staff today and didnt I get notified! YES I was notified CONFIRMING 2 times that day! NO I was NOT told of a cancellation. I am VERY dissatisfied. Even IF the doctor was there I wld NEVER feel comfortable having a procedure done in this so called SPA! SHAMEFUL SPA!
June 10, 2013
Very Poor Service - would not recommend to anyone
I purchased a Groupon, which was never completed and two additional procedures I paid $124.o0 cash for, but my appointments were cancelled and rescheduled more than once. I finally gave up and cancelled all the procedures and requested my $124 be refunded. After phone calls that were never returned I sent an e-mail on 5/15 and received a response on 5/19 that my refund was in the mail. To date I have still not received it and my additional e-mails have received no response. I am going to file a grievance with the BBB as I have seen another person did and received her refund.
June 9, 2013
Got the gorupon two weeks ago and was able to be seen this past Thursday. For the price you can't beat it. This is the best deal I have heard of in awhile. Will be going back next week.
June 7, 2013
appointment? HUH! what appointment?
this place is a hot mess...the right hand doesn't know what the left hand is doing....they jacked me around for an appointment for 3 weeks!!!! kept changing my appt. i would call ..they would leave me on hold and never come back to the phone...finally ..and i do mean finally ...they confirmed my appointment for a wed.afternoon...knowing i was leaving for vacation wed. nite...only to call at the last minute and say the doctor was called out of town and wouldn't be back till thurs. are you kidding me???? my appt. was prepaid for and i didn't have the time or money to go anywhere else before i left...all i can say is ....new horizon medispa SUCKS!!!! DON'T GO THERE UNLESS YOU WANT TO BE TREATED LIKE AN IDIOT!!!!!!!
June 6, 2013
Worst spa EVER!!!
I brought a groupon for one of their spa treatments at New Horizon Medi Spa Clearwater and Tampa (because there is never enough appt they will send you to either one)... Everything from making an appointment... which my appointment couldn't even be schedule until a month after I bought the package. From having to deal with the most laze- good for NOTHING staff. When you call this place Kristen who is schedules appointments talks with such a condescending tone- as if your were the jerk of the day just taking up her time. Please folks don't make the same mistake I made... do your homework, and save you money for a spa that knows how to treat their clients!
June 6, 2013
Great service and staff but warm waiting room
The services they offer are great and the staff are very professional but the waiting room was a little to warm. I waited 10 minutes before they took me back but that 10 minutes seemed longer because of how hot it was. I spoke to the person at the front desk and they said they are in the process off getting the waiting room tented so hopefully it won't be so warm. Other then that everything was excellent!
June 5, 2013
Waited awhile but great service
Because there is no sign I had a hard time finding them. Once I checked in the wait a little over 20 minutes but it was worth the wait. The Doctor was super knowledgeable about Botox Juvederm and eased all my first time injection concerns. I look forward to coming back soon.
June 3, 2013
Never Get Through on the Phone...
When I originally booked an appointment, I took time off of work, and had to drive an hour to their Clearwater location. Upon arrival I entered a smelly, carpet-torn waiting room. I waited for 10 minutes while they tried to figure out why I wasn't in their system. Turns out, they didn't even do botox at that location, and I should have been booked at the Webb Rd. Location. Really?! Time off of work and everything? When I re-booked the appointment at the Webb location, I arrived to PRE-FILLED viles of botox?!!!! WHAT?!!!! THAT'S CRAY! So, I'm not sure what happened, but of the 20+ times I have had botox, by more than 6 providers, NEVER have I had it NOT WORK! Not once ounce of difference... What was in that syringe? WATER?!
May 29, 2013
POOR SERVICE - AWFUL APPOINTMENTS - NO EXPERTISE
I bought a groupon for 12-Ultrasonic Calvitation sessions - in March - I have used only one session - had a second one scheduled and recieved a call the same day to cancel - have not rescheduled any other - left a message and no return phone call back yet - awful service - no expertise - dont waste your money or time with this place no matter how good the deal looks...
May 9, 2013
won't return my calls for an appointment
I purchased a groupon and I waited to use it because I figured they would be busy. When I called to make the appointment I had to leave a message. The girl called me back after hours but I missed the call because I was now at work. I've tried calling back many times and it always goes to voice mail and I have to leave a message. Now my groupon is expired. The only reason I'm still trying is because it was such a great deal. With all the spa competition out there I wouldn't think they wouldn't want to lose potential patients. I have been in the beauty industry for 25 years and know a lot of people. I refer many women to the good places. This one I will be sure to not refer.
March 23, 2013
I have made 2 appointments in the last 4 weeks and both have been canceled by the facility. I even followed up with them prior to the appointment to confirm. I get a call from them the day of the appointment to cancel without explanation. The Clearwater location needs to figure out how to run a business
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