Terme Acqua Dolce features Venetian-inspired decor alongside the famous Southern hospitality of Savannah, Georgia. Cosmetologists, estheticians, and massage therapists are all fully certified and administer a wide range of spa treatments including facials with and without extractions, deep tissue ma…
Location
Address
148 Abercorn Street Savannah, Georgia , 31401 United States
My cousin and I took our mom's for a surprise birthday weekend to savannah. We had originally scheduled with another spa that 3 days before we were to go told us they could not accomidate our 4 month reservation. We called Sweet water at the last minute, not only did they fit us in the went above and beyond what we expected and we found out that is normal for them. We had the most wonderfully relaxing day. Our moms we so happy. Next time we are in Savannah we are going back!
Wow, I have had massages in many places; but, who could have guessed this little hidden away spa had the best therapist I have had. We decided to go to Savannah on a spontaneous vacation weekend and found this little spa while walking in the historic district. It was absolutely beautiful, quaint and the service was excellent. Want to move in and live at this spa. We will be back.
The staff was dedicaded to making our time and services perfect! From the service to the hospitality, I could not have asked for a better girls day out! It is a charming and comfortable set up, that allowed us all to be together!
My visit to the Sweet Water Spa was fabulous, from the moment I arrived until I left. Since then, my experience was so great that I am telling everyone I see to make an appointment as soon as they can! I knew that I was going to the right spa when I called to make my appointment. The atmosphere is splendid, most relaxing, and the skills of the staff are excellent. Call right away! Guys - Valentine's Day is around the corner. Call them for a gift certificate for your special girl!!!
I was in town visiting Savannah and I found Sweet Water spa on Spa Finder. I loved the decor of the antique chandeliers and fireplaces. I got a hot stone massage & I told my therapist that my shoulder blades were really bothering me, she did an awesome job. My back feels so much better. The spa pedicure really was lacking. I had a spa pedicure a month ago so I really expecting a nice one here. The nail technician barely used that much foot bask to cover my feet and the foot massage was so so to say the least. I could have gone to a neighborhood place at a strip mall and paid $20 but I figured I would treat myself since I was in Savannah. Overall, I would go back for a massage if I visited again and maybe even a facial but definitely not a pedicure.
Would you visit again? Yes
Service Quality3 out of 5
Service Variety4 out of 5
Atmosphere4 out of 5
Staff Expertise3 out of 5
Response fromSweet Water Spa - Terme Acqua Dolce
I expect that my pedicurists do an outstanding job with the services they provide. We are trying to identify this client. A significant credit will be given her for her pedicure. And our contractors will be again advised as to what is expected. We usually receive rave reviews regarding our pedicures. Contractors are not to take short cuts. Hopefully this was a one time situation that will be remedied. We thank the client for their input. Nikki, Owner
My husband and I visited this spa on Jan. 9 for my birthday, and it was fine (not bad; not amazing; fine.) The staff was friendly and although they started 15 minutes late, the massages were good. When I went to settle the tab with the cashier, however, the cost of services was 18% more than advertised.The company's website lists hot stone massages as $85 each, but I was charged $100 per massage (a $200 total, instead of the $170 I had expected.) I told the cashier that I was unhappy that the website listed one price and I was being asked to pay another; she blamed the owner, who had changed the prices in their computer system but not updated the website while working remotely in New Mexico. "She gets bored out there and messes around with the computer system." This was the explanation I got. Then she asked me to pay up (no apology or offer to honor the web price.)When we got to the car, my husband asked if I had been offered the 10% discount for locals his therapist had told him about. Though we had told the cashier and our therapists we were locals, we did not receive a discount.This business need to get its staff on the same page about pricing. I left feeling ripped off, and I can't say I'll return.
Would you visit again? No
Service Quality3 out of 5
Service Variety3 out of 5
Atmosphere3 out of 5
Staff Expertise3 out of 5
Response fromSweet Water Spa - Terme Acqua Dolce
As the owner, I apologize to this client. We have an older website that was supposed to be deleted by the company monitoring the site. For a year, we have had a new website. www.spasweetwater.com Our prices were recently changed on our rack card now being printed. We receive the rack cards this week. So, I am not sure whether the client was looking at the old site or not. Our prices are lower than other spas and if you review Spafinder, our prices are considered on the lower end of the scale for spas across America. Spas have high overhead and if our suppliers raise their prices, we must as well. All food supplied by the spa are gratis and not covered by our service revenue. The contractors at my spa are paid at a very high rate. The client should have been identified as a local and if there is a discrepancy in what is shown, the lower price will be honored. As for the comment that I get bored in New Mexico, there is nothing boring about Santa Fe. And I have a business out here as well. I have not touched the prices from afar. This client will be credited with whatever discounts are relative. We pride ourselves on customer service. Of course, I always feel bad when situations happen. Nikki, the owner.
I went to Spa Finder knowing that while we were on vacation the girls would need to have a message. I was connected to Sweet Water Spa, and believe me it was something special! A real treat that made our trip to Savannah something we would always remember. The Service is just unbelieveable, they just could not do enough to make my friend Tobi and I happy!...We were greeted with a very warm Hello from Christopher, and made to feel confortable right from the start..the Message was so relaxing, our compliments to all the employees who work there, everyone should get a raise! Were back in Jersey with "Such wonderful memories" of Savannah" Hospitality Plus!
Husband and I were visiting Savannah for our 30 year anniversary. We were referred to this spa and it was way beyond our expectations. Not only is it beautiful but the serivces are outstanding. We both had massages and I had a facial by the owner. She was amazing. And the young man at the desk was at our beckon call. We look forward to visitng the Sweet Water Spa again.
I almost cried it was so good and thorough. Madame S's very capable hands and potions provided the best facial I have experienced in over a decade.When I left treatment room, I saw my world from a different vantage point. I gotta do better for myself.I fell in love with Savannah all over again. Thanx Sweet Water.
This place might be pretty but nobody seems to be in charge. My massage was okay but the nail technician was obnoxious and talked way too much about her X rated personal life!
Would you visit again? No
Service Quality1 out of 5
Service Variety1 out of 5
Atmosphere3 out of 5
Staff Expertise1 out of 5
Response fromSweet Water Spa - Terme Acqua Dolce
This is not a legitimate review. No one with this name is on our schedule. Of course there is someone in charge. This spa has been under attack for quite awhile by a competitor. Sinage from the competitive spa was placed directly across the street facing our door and we have had a few questionable bad reviews. If it is legit then we accept full responsibility. When reading reviews of any spa, a good way to see if a review is legitimate is to see how long a spa has been open. Several spas have been open for five years or longer. And in these five years they have a specific number of reviews. If a spa is open for a very short time and they have an immense number of reviews, question the source of those reviews. It takes a long time to obtain reviews. The public is smart and I have been relieved by their sophistication. These brief but meanspirited reviews are absolutely wrong and unprofessional. This competitor needs to stop obsessing about this spa and focus on their own operations. At no time would I compromise my integrity to injure another spa or a specific person at that spa by writing a poisonness review. I wish the spas in Savannah well no matter who owns them and there are plenty of customers for everyone. When I left another spa after working there four years, I did not contact one of my clients who were given to me by that spa. It was their advertising and their clients. If someone found me then super and fair. It may not be the agressive way to build clients but it is the right and honorable way to do business. Owner, Sweet Water Spa
