Customer Reviews for Hand & Stone Massage and Facial Spa (2)
July 1, 2013
enjoyable experience from the moment I walked in. Friendly, welcoming front desk. my friend and I loved our facials. the estheticians are woderful and explained all the products they used. very knowledable but not overbearing. we would highly recommend this spa and we will definitely be back.
June 5, 2013
Very unhappy. Asked if therapist was experienced and they lied. they said yes when in fact he was still in school ! Terrible massage..do not recommend
As management of Hand & Stone RSM, we appreciate you taking the time to post your comments. Your feedback is very important to us. We view all comments as an opportunity to learn from our customers and improve our services. We truly regret we missed the chance to better understand your needs and meet your expectations. If we ever have the privilege of serving you again, we would be honored. Customer Satisfaction is our top priority. Just for clarification, ALL of our Massage Therapists are CAMTC (California Massage Therapy Council) Certified, a statewide certification requiring a minimum of 500 hours of training from an approved school. All of our Massage Therapists have continued their education far beyond this minimum and are committed to lifelong learning. Thanks again for your feedback!
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Hand & Stone Massage and Facial Spa
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