Customer Reviews for Hand and Stone Massage and Facial Spa - Huntingdon Valley (2)
December 23, 2014
H & S Needs Quality Improvements
I had been a member at this Hand & Stone for a year. It started in mid-late 2012 and ended in mid-late 2013 due to moving out of the area. While I was there, I had 2 horrid massages and was about to give up on the place. Then, a nice young woman saved the place. She was great with her hands and was very courteous as well. Then, fast forward to December 2014 and the place has plummeted in quality. The spa is near my parents' house, so I thought I'd get a Buy One Get One Free gift card for a Hot Stone Massage while I was home for Christmas. Unfortunately, the girl who gave me top notch massages had left. So, I settled for a new girl. I came in for my appointment and she wasn't available, so their incompetent manager, Matt, ended up blaming me for the mishap somehow. I asked him why he couldn't have called beforehand without getting an explanation. He is the type of manager who thinks because he has a badge that says "manager," he's a tough guy. So, when I finally got into the room with this girl (after rescheduling twice because of their incompetence) both times she did not do what I asked of her. She claimed to know more of my ailment than my family DOCTOR. So now, I am in more pain than I was. Total incompetence all around
May 29, 2014
Needs a lot of improvement
I got a gift certificate for a massage at Hand & stone for my birthday. I love to get massages and I get them often, so was eager to try a new place out. I was very disappointed. The masseuse seemed inexperienced and clumsy. His stomach kept of growling through out the massage. All in all, not an enjoyable massage or experience.
Load 2 More Reviews +
Rate this Business×
Preview of your Review
Hand and Stone Massage and Facial Spa - Huntingdon Valley
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×