I recently planned by best friends bachelorette party at Mango Bay. I live in another state so I was setting everything up via email and phone conversations. We were promised so much and received so little. We payed extra for their party package. It was to include food, smoothies (which by the way were just sugary juice and little bits of ice), an "add on" and a photograph with everyone in a blue robe and slippers in a private party area. When we showed up, the food wasn't ready, the space they had us in fit three people max so we had to hangout in the waiting area, and there was no offering of robes, slippers or a photograph. They had butchered all of the start times so the Bride could not visit with all the people that came as much as she would have liked to. Furthermore, they got us out of the spa 45 minutes late which meant that we were late to everything else planned for the evening. When it finally came time for my massage, the masseuses hands were ice cold, the lotion was cold, she kept talking the entire time about her boyfriend, her kids and her house. So needless to say it was less than relaxing, She then moved down to my feet to give me a foot massage and then instantly started rubbing my face! First of all, gross! Second of all, how unsanitary is that?! Where did this woman get her training and certification?? Well, that's assuming they are all certified I suppose. If you are planning any type of party or even a day of relaxation, do yourself a HUGE favor and find a different spa!
We have had so many great parties here I am sorry that this clients experience was not up to par. We have revisited how we plan our parties since this time. We wish that this unhappy client would have told us of there problem so we could have compensated . All of our massage therapist are certified and I have never heard of this problem before and that therapist is no longer here. If we do not know what we do wrong we cannot correct our mistakes so thank you for this information and I hope others who have had great parties here will continue to spread the good news.