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La Look Skincare & Makeup Boutique

La Look Skincare & Makeup Boutique

Address & Info
15 Pleasant Drive,
Chagrin Falls, OH 44022
United States
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Contact Us

440-247-0359

www.lalookboutique.com
Hours of Operation
Mon: 10am  -  5pm Tues: 9am  -  6pm Wed: 9am  -  6pm Thu: 11am  -  8pm Fri: 9am  -  6pm Sat: 9am  -  6pm Sun: Closed
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Customer Reviews for La Look Skincare & Makeup Boutique (10)

JenniferK
January 28, 2012
Will certainly be back
The 1st time I went was a year ago as a birthday present from my mom and sister. This was the best birthday present! I've been back a few times since then. I've never had a bad experience. I went back just today for a Swedish Relaxation massage with Korey. I love the new location. It's clean, relaxing and everyone there is so nice. I can't wait to go back! I would recommend this spa to everyone.
tiao
January 6, 2011
They were very comforting
I went for waxing service and was very nervous. The procedure was as expected but the technician was very comforting. I was a rare case and they took very well care of me. It was a very emotional experience and I truly thank the staff for making my experience there great. I will definitely be back.
NoraN
September 13, 2010
I was unimpressed
I used a coupon for an ultraderm procedure (microderm using a new technology machine). The actual procedure was painless and the tech seemed competent but there was no personal interaction and I was moved quickly in and out of the salon. I have had many facials and microderms and I was expecting some comments regarding my skin condition or reccommended skin products. I was running low on most of my skin care products and had intended to replenish my stock but no one took time to interact with me (because I used a promotional coupon?) I did not see other parts of the salon and no one offered to give me a tour. If they are looking for new clients it would behoove them to try a more personal approach. I will not be returning.
michels
August 3, 2010
Outstanding Spa
I feel like a princess each time I visit.. the staff and amazing services far exceed my expectations!
KevinP
August 2, 2010
Absolutely Great
I have visited many day spa's and Martha's La Look Spa is by far the best for a man. If your looking for knowledgeable as well as just great people that make you feel comfortable this is the place. Kevin
CandiceC
August 1, 2010
LaLook Spa
I have been going to LaLook for many years. My experiences have always been the best.
thomw
August 1, 2010
My Search Is Over
Been to many in the Midwest. Have needed massage since 1976. Found the variety, expertise, and cooperation I was searching hard for at LaLook. Other services are varied and knowledge is first rate.
NancyH
August 1, 2010
Great,friendly and comfortable Spa
I have been going to this spa since it opened..and although Martha's business has expanded over the years she has maintained the same friendly, comfortable atmosphere that I travel from Mi to OH at least once a year to experience. The manicures at La Look are the BEST!!!!
SharonK
August 1, 2010
Love it!
I have been a customer of LaLook Spa for several years and I have always had a wonderful experience. I can't say enough good things about the entire staff. They constantly strive to add new services and products. I am currently sporting shallac nails that last for two weeks, don't chip, stay shiny and look wonderful.
JohnnyC
June 15, 2010
WORST EXPERIENCE
My girlfriend had made plans in February for us to get a couples massage with mine being a stone massage. The spa made a mistake and gave both of us just a regular "relaxation" massage instead of one stone and one relaxation. This being our first time to a spa we were unaware of how thing worked, but being a professional business that La Look is, we had no worries. Afterwards we asked why the stone massage wasn't given and all we got was an attitude with a stuck up woman about why we didn't say something. La Look was VERY unprofessional handling their mistake and caused quite the opposite of a relaxing experience. I would NEVER recommend this spa just because of their poor service and lack of professionalism.
Response from La Look Skincare & Makeup Boutique
This review provides a great lesson for all spa-goers... We always encourage our clients to express their needs to their technician/therapist before, or during the time of service to ensure the best spa experience possible. This is why clients fill out a massage questionnaire upon their arrival which states for them to speak freely about their desires. Besides the fact that this young couple had our most senior licensed massage therapists, (with over 40 years experience between them), sometimes clients cannot be satisfied. After the services were over, the client let the front desk know that he and his girl friend both enjoyed the massages, but he thought he was getting a Hot Stone Massage, their services were discounted. The client then said that this was not an acceptable resolution, we in turn refunded a portion of their gift card, which is a deviation from our normal policy.
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