Tranquil Waters

I have been to this spa twice, leaving a bit of time in between for them to get it together. I believe the problems arise from the owner - who was incredibly rude to me and to her employees. When I requested a certain girl to do my facial that I really thought was great the first time, she got an attitude and told me that they are ALL great. I realized after that it was because the girl no longer worked there - she was too good for the place! Now I know why she has such a big turnover there. If that's ever a clue to how a place is run - just see the employee turnover rate. She can't keep the good staff there, so the quality of your service suffers too. I should have known better than to try the second time, as she got a real attitude with me on the phone when I was booking. I will not give them a third try - too many other places that treat you better.PS - if you want to know her attitude, just read her responses to the people who had problems. I feel bad for the people who work there..

Where do I begin? I'm very familiar with the spa industry, so it's easy for me to point out spas that are professional and ones that simply aren't. Tranquil Waters is highly disappointing. I know of several young women who worked here and were very unhappy. They did not care for their manager. After experiencing a visit to Tranquil Waters, I can see why! The female manager is rude to both her employees as well as certain clients. She seems "too serious", and is lacking the warmth one should feel when they enter a spa. I also read a comment on a similar website from a past client who said that the manager performed services herself WITHOUT HAVING A LICENSE. While this spa is beautiful to look at, you can receive better customer service and quality at other spas. Just do your research and read up on reviews, such as these, before you spend money at any spa. Please think twice before visiting Tranquil Waters.

My daughter use to go here all the time, then she moved to LAS Vegas. She got me the Spafinder for Christmas, and told me to only use it at Tranquil Waters. She said it's still the best Spa she's ever been to, and that includes the ones she found in Vegas. I went for my Christmas present. I have to tell you, I have never received such a wonderful Christmas gift! I had such a wonderful time! Everyone is so helpful, they taught me a lot about my skin. I didn't realize what I have been missing all these years.I pre-booked all my next appointments, and I can't wait to go back.

I started going to this Spa about two years ago. I absolutely love the people here! they are all very friendly, and always very accommodating. I go every six weeks, and I stay for about a half day each time. I have had just about every person in there. Some I like more than others, but all girls are nice. The atmosphere is very relaxing, and my skin has never looked better. I used to by stuff at the mall, but my skin never looked like this! The girls I see have all been there over two yrs, and seem very happy! I make sure I book way ahead, they are always very busy!

I was a customer of this spa for over a year and spent close to $7000 in products and services during that time. I have decided that my money is too valuable to spend at a place that treats their employees terribly, is tense and nickels and dimes you.The service professionals are excellent and do their best to buffer their clients from the owner. That's not always easy. She is rude to clients and employees. I had a question for my esthetican about the products I had just spent hundreds of dollars on and she wouldn't let me talk to her. She wanted to answer my questions even though she is not the professional nor does she know about my skin.She also changed my service provider without my knowledge and the fill-in did a TERRIBLE job.The amount of turn over of both clients and employees should have been an indication.This review comes after much experience with this spa. There were periods of time I was there almost weekly and have experienced a wide variety of services. The spa is beautiful to look at but you can feel the tension when you walk in. That is not the spa experience I am looking for and especially not at those prices.I would strongly recommend against visiting this spa.

Way over-priced. Owner is not committed to making the customer happy, just making money. This is evident in staff morale. The technician kept pushing me to book additional appointments during my treatment-not a relaxing environment-go elsewhere, you'll be happy you did.

I booked one treatment and got something totally different. Will not go back again. Very pricey. Guy at the frontdesk who does the bookings is clueless and just wants to get you in and out.

I took my boyfriend to Tranquil Waters for a couples massage for his birthday. I got the relaxation massage and he got the deep tissue massage. The Relaxation massage was great but the deep tissue was a little too deep, he was sore for a few days. Overall the experience was great but the price was a little high.

DON'T WASTE YOUR HARD EARNED MONEY! It is possible to spend so much less for a better quality service somewhere else. The services are not only over priced but are so short that there is not enough time to enjoy it. I have been to many spas and trust me this place has staff that seem miserable and the owner is very cold. The products they sell in the spa and boutique are way over priced.

I usually visit the Red Door Salon in Providence RI, but decided to give this spa a try with my mom. The staff is friendly, helpful, and the spa itself has a homey feeling. It has a much more comfortable atmosphere, and friendlier staff. You can't beat the prices, and there is no ammenity fee. I will definitely be a regular.They also have a little cafe that serves soup, sandwiches, and salads.