Customer Reviews (23)
October 5, 2012
Couples paraffin mani pedi
We scheduled a couples paraffin mani/pedi several days in advance. We were the last appt. of the day and arrived on time. I was surprised they had only one staff doing all the services for both of us. She took turns between us which is not the ideal set up and took twice as long. She was not experienced with applying paraffin and this was clumsy, even spilling some on my pants, no apology or offer to discount was made. Mani and pedi were average, no massage or special lotions or scrubs. I've had better and much cheaper. The manicurist took so long her ride called her on her cell twice and she kept saying she was finishing up. It is not acceptable to me to answer cell phones when performing a service. The owner was there all the time hovering over us and saw the entire thing. My husband blames management for the poor scheduling and expecting one staff to do everything and left a very handsome tip. I would not have been so generous. I have never been back. The cookies and tea does not make up for the rest. Sorry.
September 21, 2012
VERY pleasantly surprised
I was given a gift certificate by a co-worker who practically lives at Aqua! I was very hesitant as I do NOT ever go to spas that are not in the Brickell area. Pleasantly surprised is a bit of an understatement. I had also read the reviews and was not too thrilled. I walked in and was immediately warmly greeted by their charming receptionist! I sat and was quickly given a selection of juices, teas and cookies as I waited. When My appointment time came... I was taken in promptly. The girl that gave me a massage, Jenny was beyond sensational! I have never had a massage this wonderful by a female massage therapist. The whole building suddenly had a power outage and that did NOT break her stride, she assured me not to worry that no power did not mean end of my massage, she continued without breaking her stride and 5 minutes later the power was back on. The lady who gave me the facial was amazing! Very soothing and relaxing! After my services, I sat on the couch and again was offered beverages and light snacks. While the decor is not as fancy as the Spas Im used to in Brickell, the service and overall character of this spa, definitely surpasses the Spas I frequent in Brickell. Aqua adds more of a hands on feel with their clients. ;)
July 29, 2012
A Relaxing getaway in your own backyard!!!!!!!
We went for a couples aromatherapy massage and my husband and I enjoyed it very much, our experince there was very relaxing. We loved the aroma and the soothing music when you enter.The staff is very professional. We will keep on going.
July 25, 2012
I received a gift certificate and made an appointment. When I arrived I was greeted by Marta and Yoly and was offerd hot tea, water, cookies. Then I was greeted by Claudia for my manicure and pedicure which I enjoyed very much.Then I went for my facial with the estheticist Beatriz which my face looked 5 years younger. Them I went for my massage with the therapist named Monica which she did a wonderfull job.I was very pleased with the sorroundings, the music ,the smell which was amazing and all my services.GOOD JOB TO ALL OF YOU . I will be back. Emily Rose
May 19, 2012
WAY TO GO!!!
Keep up the good work. We love you all and what you do for my husband and I. Have been coming to you since 2009 and tell everyone I meet about the wonderful treatment and service we alwats receive from you guys. Dont let petty people put a damper on your parade. WAY TO GO - IS ONLY UP!!!
May 16, 2012
Incredibly knowlegeable & kind staff offering great services.
Got a gift certificate and went to redeemed my services. Was greeted by the manager who was very friendly and informative. Was taken to have services performed by therapist who although her English was limited, she made up for it with her kindness and pampering. All I can say is WOW, WOW, WOW! So many good things under one roof. Plus they served complimentary juices & cookies and an aromatherapy neck warmer was placed on my shoulders to complete the relaxation process. Cant go wrong here cuz they treat you like a true VIP.
May 11, 2012
These people are thieves. I received a gift certificate and went to use it but had a balance left on the gift certificate. They gave me nothing I writing showing my balance or that it had to be used by a certain date. A month later I call to confirm the balance and was told I had $10 less than what it was suppose to be due to sales tax, FL does not charge sales tax on services. Supposedly the owner was going to call me but never did. When I called again after a few weeks I was given the correct balance but then told my certificate expired. Had the employee and owner not tried to steal $10 for sales tax I would have used prior to the expiration date they said it expired. Also you would think they would have told me when I was there I had to use it by a certain date. They are thieves trying to steal the working peoples money. Even the manicurist told me the owner steals from the employees telling them they charged less than they did to pay them less commission.
It is incredible to what lengths people will go to when all they really need to do is 'READ" the specifics on the certificate itself and schedule their appointment accordingly instead of worthless criticizing and false accusations. Even the certificate in question has nothing to do with SpaFinder or their website, since it was purchased online. It is simple, again, you need to "READ" and follow instructions. Times like these, really don't merit a response. Instead we give many thanks to our loyal clients that keep coming back for their much needed pampering from our caring and knowledgeable Team of Professionals. In this case, one bad apple definitely does not spoil the bunch.
March 25, 2012
Cozy atmosphere, friendly staff, relaxing massage. Since there was no appointment after mine, I was given extra time, which I thought was very nice. Wish they were part of Wellness Week! :]
June 7, 2011
IT IS ALWAYS A PLEASURE TO RELAX AT AQUA DAY SPA.
My sister and I have services done here 2 times a month since 2009 and LOVE IT! We look forward to our next appointment and cant wait to arrive because you always blow our minds with the service and treatment we receive. KEEP UP THE GOOD WORK CUZ IT KEEPS US COMING BACK FOR MORE.
May 29, 2011
Water down the Sewer
This place was promising until we experienced their service. It was severely lacking. One goes to these types of places to relax, but this experience was anything but relaxing. These people were so unprofessional. In the end, I was embarrassed that I told my friends this place seemed good. Of the five of us, none had anything good to say. Their massaging was bad. Their manicures were bad. It seemed like a big waste of time and money. I thought this place would be good because of the other reviews I had read. Boy, was I wrong. Try at your own risk.
After a customer receives their scheduled services, they sit down on our comfy sofa to sip some green tea or assorted juices with cookies while listening to tranquil music. When they are ready to pay, they are asked if they were pleased with the services provided to see if we need to make any corrections for their next visit. If you are not pleased with the services we are providing, you can advise us during the first 15 minutes and you will recieve a full refund. Unfortunately, out of the 5 persons that visited, not one person voiced their disappointment, but yet they all had their entire service performed anyway. Our team of professionals always strives to excel in service, treatments and pampering our guests.
March 23, 2011
Bad Management/No proof of correct payment/No detail receipts/ Charges are added up in managers caculator and head!!
Today I visited the spa for the spa manicure and pedicure special. I was charged $81.70 for the service. The tip was 15% $9 and the manager charged me $12.70 in taxes. To my knowledge taxes are only 7%.The bill should have been $74.00. This isn't much but she charged 8 bucks over! When I asked for a detailed receipt she only came over to explain the amount but she could not explain the taxes. I used $50 in Spa Finder gift cards and $31.70 out of pocket. The owner figures out the totals with a calculator and with her head (can she do the math). She needs to be able to print out clients receipts. Also, I never saw the owner give the manicurist the tip! Then to add to my stress the place has no dryers for your nails.You need to sit by an old fan. I tried to dry them for more than 30 minutes. I felt sorry for manicurist because she repaired my finger nails more than 3 times. The manicurist did a great job with what she was working with. If you see my nails and toes you would say you paid $82.00 for that ! Trust me this place is not worth you time, money or even your energy. This owner has no class or customer service, and isn't trustworthy. Be safe a stay away!
When someone schedules an appointment with us, our policy is to advise them of the total cost of their requested services, to avoid any confusion. We then advise that if further clarity is needed, our website clearly indicates our prices. Once your services were performed, you requested an invoice which was gladly provided to you. You requested 3 coats of polish, which we tried to accommodate by explaining that since OPI polish has a thick consistency, 1 to 2 coats is recommended. Otherwise, it would take much longer for 3 coats of polish to dry, in addition to the base coat and top coat, resulting in the repair of your nails more than 3 times. We offerred to redo your manicure and pedicure possibly with another polish at no additional cost, and you agreed and scheduled your appointment for the following day at 10am and never showed up. We are confident that we did everything possible to accommodate you.
April 3, 2010
Strip Mall Surprise
I really liked the massage that I got here and found that the therapist was professional and willing to adapt style to desired parameters. The staff is friendly and makes you feel at home. I would suggest that the spa change location to a more favourable area to round out a great experience.
We are happy to announce that we will be opening a second location at 7114 SW 117th Avenue, Tel: 305-279-4200 sometime in June 2010. In addition to the great services we now offer, we will be including Hydrotherapy Treatments, Aroma-Steam Shower, Permanent Makeup and Airbrush Tanning. Feel free to give us a call to get updates on our Grand Opening and when you can expect to come in an get even more pampered. We look forward to seeing you soon. The Staff & Management at Aqua Day Spa!
March 15, 2010
I LOVE going to the spa and have tried many different ones in the Miami area. Hands down - this one is the best. Although not exactly as luxurious as some other spas, this spa offers a very cozy atmosphere. Where it really excels is in the service and staff - the staff and quality of services surpassed any other spa I've visited. The staff was unbelievably friendly and nice. The massage, facial, manicure and pedicure were all exceptional.
November 16, 2009
GET YOUR GROOVE ON AT AQUA
The massage left me like putty, my tension and stress disappeared thanks to Jessica's magic. The facial seemed to have pressed and ironed out my fine lines and wrinkles. Literally, I now had the skin of a 20 year old. Jessica has the hands of a Spa Goddess. Keep up the good work guys!
August 28, 2009
Leave all your worries & tensions behing!
I went for a facial and the owner Marta offered me a warm neckwarmer and something to drink and a snack while I was waiting to have my facial massage.I had the most wonderfull facial massage by Rhonda very proffessional and very nice.I had the best facial massage I have ever had. My face felt renewed and relaxed when I finished. I left relaxed and renewed to start all over again! Try to make a little time for yourself you deserve it. The Staff is very poffessional and attentive. Will definitely go back again.
August 19, 2009
I went to the SPA for a facial and got so much more. I will definetly go back as soon as I can. Everyone is so attentive, the service is great. You will come out feeling so relaxed and peaceful and feeling very pampered. Rhonda is extremely knowledgeable and makes you feel very comfortable. Her facial and massage was the best! It was a great experience. Loved It!
August 18, 2009
What a nice place and the staff is so nice!
I went for a massage and the owner Marta greeted me very nicely. Then Aaron came to give me the massage, It was great I felt very relaxed when my massage was finished. I will deffinitely go back and will make my appointment with Aaron again he is very proffessional and I felt renew. Thanks keep up the good work !!!!!!!
August 12, 2009
WHAT A FACIAL & OVERALL EXPERIENCE
I came in for a routine facial and had my world rocked when a bubbly blonde performed the most amazing facial every. Dont want to give away details but you will definitely be back regularly, like me.
August 6, 2009
What a pleasabt surprise.
My mouth dropped to see all the changes that had transpired since my visit last year. The new staff is more attentive and knowlegeable than ever, there are more services to choose from and more product lines to address everyone's facial flaws. I will definitely come by more often. Way to Go!!!
June 27, 2009
GREAT LITTLE SPA TUCKED AWAY IN KENDALL
I happen to come across this Spa by accident and was curious. I entered and was greated by the Owner, Marta, who was very personable and attentive. She informed me of the services, packages and pricing, as she offered me something to drink and snack on. By this time, I was impressed. As she placed an herbal neck warmer around my neck, I felt myself sinking into relaxation. I decided then and there, it was time for me to get pampered. I purchased a package consisting of a massage, facial and mani and the transformation began. I was wisked away to begin my transformation. Each therapist that attended me was move loving, caring and informative than the 1st. I felt like I was on top of the world. Once I was done with the pampering, I relaxed on the comfy sofa as I absorbed the ambiance for a little while longer. THIS IS DEFINITELY WHAT A LITTLE PLACE IN HEAVEN MUST FEEL LIKE. Try it for yourself and see!
April 21, 2009
The best massage
I had really high expectations being an avid massage affectionado. I had a deep tissue massage with a therapist named Becky that was the best I've ever had. I think I am going to move in there!!! LOL
December 4, 2008
Cute little spa
~Very attentive staff ~Cute little spa ~Reasonable prices ~Must call ahead and make appt ~Great experience
November 8, 2008
I visited the spa just to get information on packages and i was impressed, will definitely book before the holidays!!!!
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