As part of my wife's surprise 50th birthday celebration, I had purchased two groupon Mothers Day packages for my wife and oldest daughter who flew in from Tennessee in time to take her mom to the spa. I booked the reservations several weeks in advance and had a specific time table for the entire day - their treatments were to begin at 3:15 and last until 7:30, which was timed for them to reach the surprise party at a restaurant in Tampa by 8:40. When they arrived they were told to come back in an hour - which seemed odd considering the reservations - and when they returned they were still not serviced for an additional 40 minutes, while the spa took in someone off the street without a reservation. When my wife and daughter politely questioned this - the two staff working began screaming at them - literally screaming, that they hadn't eaten all day and they only get paid 25% for groupons (hence letting another customer in ahead of them) and that my wife should deal with reality. My daughter called the police because the spa would not refund the money spent - we had to contact groupon directly to receive our refund. I hope they take Christian off their sales literature because they are certainly not living to Christ's standards.
Kristine Hartland of PEACE Wealth Management, Inc. in Seminole, FL and her daughter Jennifer Rachidi of TN, entered the spa at 2:45PM on Friday, May 13, for their appointments at 3:15 and 3:30PM and demanded to be served immediately as they had dinner reservations and had no time to wait until their actual appointment (the appointments were made on May 2). The manager explained to them that we were fully booked and could only be taken at their appointment time. Ms Hartland became agitated and said they would go eat and come back in an hour. At 4:15PM they returned and again demanded service, The manager explained that they could taken in 5 or 10 minutes, Ms Hartland stormed over to the manager, who was sitting and giving a pedicure, put her finger in the managers face and began screaming at her, stating "you don't know who I am", "I'll destroy your business", and "Give us a full refund now". Her daughter Ms Rachidi, then stormed over and joined in. The two other customers (not walk-ins they had 4:00 appointments) jumped up and moved away for fear of a physical altercation. They were told (and yes loudly) by the manager and three staff members "leave the premises" and "Call Groupon for your refund" as we don't have their funds and are unable to offer a refund. They went to their car parked directly in front of the spa and called the police. The manager locked the door and also called the police. They also called Groupon, received their refund and have since been flagged by the company and will not be allowed to purchase a Groupon for any business again. The police officer informed them that if they ever returned to the property they would be issued Trespass Warnings.
As far as the comments about our Faith, God knows the truth and I have no need to reply.