positive and negative to report. first impression was sadly neg. in 2010 i had a promo marketing card. i called and told the mgr i'd like to book a service, she told me she was very busy after i said i had a card and to call back later and hung up. second try i think she took my number to call me back but never called. next day or two, i was finally able to talk to her and book. while on my promo i got some very good services and i've been back since then. dawn gave me a great french mani/pedi but i don't think she's there any more. same with brian, great massage therapist. (is that correct, are those two gone, anybody know?) many employees don't seem to stay very long which concerns me. berry, the mgr, was much friendlier in person giving me my cut and style than on the phone. i had a lot of fun with her and a great cut.
but i'm bothered by the attitude not only toward me w/ my promo but recent reviews by ppl w/ promos. i see the need to market a biz but if not making your full money annoys you, why do it? i'm VERY disturbed by the owner putting ppl's full names and even their place of WORK (!!!) in his responses. VERY scary, childish, unprofessional! THAT may make me stop returning which is a shame for everyone.
I can certainly understand the concerns "HappyButSad" has expressed. The promo deal in question was a scam from a fly by night company. It cost our company over $40k in losses and the perpetrators have disappeared. I know that's not our customers problem, but it's a little difficult to be cheery knowing that we're giving all services for free and it almost put us out of business.
Dawn was only with us for about two weeks, then disappeared which, unfortunately, is a common occurrence in this business. Brian no longer does massage for health reasons, but we still see him occasionally and he doing much better now.
With regard to my previous reply's to reviews, we take all reviews very seriously. I investigate each one, research our records, interview staff, and post the valid reviews in the spa for the staff to learn form. Unfortunately, It is impossible to make all people happy. When we find a review that is invalid, attacking in nature, or out right lies, I feel these people should be exposed for who and what they are. After all, they are attempting to destroy our reputation and business without cause.
"HappyButSad", I hope this clarifies your concerns and we hope to see you again soon.