Customer Reviews (17)
July 21, 2012
During my 9th month of pregnancy I was desperate for a pedicure and found this place on yelp. I called 2 days prior to make an appointment for a Friday morning. When I arrived (on time) I waited for 15 minutes before being brought to a chair without any explaination. The pedicure was sub par and during they attempted several times to also get me to purchase a manicure. Also, I was asked to moved chair halfway through my pedicure because another tub was leaking where 2 ladies were getting treatments together. Then, I noticed neither the instruments nor the tub were cleaned AFTER I received my treatment and sure enough, I was lucky enough to get a foot fungus!! Yuck! All this while being VERY pregnant was just awkward and uncomfortable. In short, the customer service is the WORST & this place is DIRTY! You've been warned
January 8, 2012
I have had a manicure/pedicure and also a massage. It was by far the worst mani/pedi ever! The manicursts was so unprofessional...after she gave me a half deserving manicure, she flopped in the check next to me and started talking and eating her snacks...never once telling me she was even done. As far as my massage, the lady was so sweet and gave me a nice massage, however; she talked the entire time...telling me everythign about her life. Not relaxing. DO NOT WASTE YOUR TIME!
August 26, 2011
My Massage was good, but everytime I go in, the price for the service changes. I was quoted a massage for 49.50. When I told them I was using a spa finder certificate the price changed to $68. When I went to pay after the massage, they tried to charge me $80 to use the spa finder certificate. I would go someplace else to use the SPA FINDER certificates. This place is a rip off.
June 13, 2011
Don't Listen to the Last Reviewer!!
I've been going to this hair and nail salon for over a year and their customer service is always top notch. They treat their customers with respect and I've never seen or heard them mock customers. The girls get along well, work as a team and are always smiling. Cindy, the manager, is always willing to do whatever it takes to get the service you want. I have nothing but praise for this salon and the technicians.
June 11, 2011
This place was aweful! The service was rushed and poor and the ladies doing the nail service openly MOCKED me after I gave them a tip. They made fun of me when I left the room thinking I did not see it. During my whole RUSHED service,(2 sec arm and leg massage) and poor pedicure, the ladies gaggled in their language at all the customers. The lady doing my daughter's nails had a towel on her wet hair and was drying it and then interupted my daughter's service to blow dry her own hair. They forgot to put top coat on my other daughter's nails which were smudged the minute we walked out of there. They were rude and very disrespectful . NOBODY IN SCRIPPS RANCH should ever support this business. Unbelievable that they think we don't understand what they are doing or saying.
April 18, 2011
Pedicures by Anna aka Amazing Anna
I'm sad to see a few really bad reviews here and I'm hoping that the salon makes the necessary changes to turn this around. It really is a great salon - in a great location and Anna is Amazing! I will say that there are a few receptionists that have a bit of a 'tude at the front desk (except Jessica - she's always very sweet). But aside from that - service is great, pedicures always leave my toes looking pretty and for a good 3 weeks. :) My son occasionally gets a haircut there - and even though he is a teen, he gets great service! Sometimes teens/kids can get stuck with sub-par service, but his haircuts are always sharp and stylists always take their time with him. I'm a regular and will keep coming back!
December 9, 2010
spa day deal
I have a spa finder gift card from my company give it to me and my house close to this spa. I came in a try for spa manicure and spa pedicure deluxe. They have a deal for $35.00 with that treatment. I Love the services with Anna and Gina help to worked on my hand. It look beautiful and clean. I would come back again...
November 28, 2010
I've gone here several times for mani/pedi's and facials. As others have already mentioned, the nail salon side is not up to par with other salons. Most of the chairs were broken or in bad condition. Staff not friendly. Although the facial area was nice, the check out staff were not friendly.
July 23, 2010
Great Day Spa day
Recently we came to this spa for Wedding package. We had totally 12 people checked in for Mani +Pedi and Make up and Hair. That was a busy day like SAt and we was thinking that staffs won't be fininshed on time. Melissa was very good with Makeup Artist , We all look beautiful with the makeup done natural and nice perfectly. All the Nail Techs was nice and helpfull in pick out the color and take care all of us very well, Cyndee and Summer these Hair Stylish make our Hair look beautifull and last the whole day of wedding. We all please with services here and had the good time with them.
February 15, 2010
I have visited Ultralux several times and found it to be quite an experience. The employers were very fairly hardworking although they did not understand english as well. My problem with the employees is that they were extremely loud in speaking their language while I was trying to relax. They also did not give an effort to make conversation with me, but they did however, give me keen and rude looks whenever I made a comment. The salon also had a very disturbing atmosphere. The odor was unbearable and the floor looked like it is rarely cleaned. The spa chairs were ripped and broken and extremely dirty, and I did not enjoy sitting there worrying if fungus was going to grow on me. Besides the salon's atmosphere, I have also taken a notice to the manager. She is very rude and disrespectful seeing that she is still young. She does not seem to have enough experience to be in her position as manager. I have read other comments upon this salon and have noticed that there are other complaints about the manager and employees. I have to say I strongly agree and would not reccomend this spa only because the manager does NOT know her manners towards customers and employees, and the employees did not know how to please their customers. I have tried to return to this spa to give it a chance, but it is clear that there is no change taking place to improve the salon, so i will NOT return and would NOT recommend this place to anyone.
February 9, 2010
Good Day Spa and Beautiful
We have a Spa Finder and used it at this Day Spa, The spa was very nice atmosphere with alot of upgrade design of place. We have a Massage with nail services and we love this place , we will come back.
January 7, 2010
I got a full set and a pedicure and was VERY dissatisfied. They maybe spent 10 minutes in total on my pedicure - including the polish. I felt like they were in a huge rush just to finish the job. Also when I went to pay they charged me more that what their pricing said. I asked for pink & whites which were $25 but instead was charged $45 because I got "special" pink and whites. When I asked what the difference was they pretended to not understand english any longer. It was a very unpleasant experience from start to finish.
September 12, 2009
I have a services done here on my birthday, that was nice expericece with my hair looked stylish and my treatment with deluxe maincure and pedicue was very good by Hana. They have a good deal now with Deluxe Pedicure and you have a free manicure which is a awsome deal...I love this place will come back for the future
September 11, 2009
My Mom was giving a Spafinder Giftcard, I went to Ultra Lux to spend it. It was a great experience that I've ever have , my hair was cut by one of the hair stylish name James. He was so good that my hair look so nice and beautiful, I love it.....after that I have a pedicure done by Hana, she was very nice and done a very good job. I will come back again for any spa service
July 3, 2009
I recommend Ken!
I had a haircut and color with Ken. He was just great. He took the time to really understand what I was looking for. I have the most beautiful blonde highlights now thanks to him! I would recommend him to anyone looking for a new summer look.
June 4, 2009
Lisa is an excellent massage therapist and I enjoyed my massage. The issue is that I was told a price for the massage and then the manager charged me a higher price because I had an Ultralux gift card which my husband purchase for Mother's Day. I will use up my gift card and never return because of the manager - she is very rude. I do think Lisa, the massage therapist, is excellent so use her if you do go to the spa.
January 2, 2009
My daughter and I visited this spa for pedicures and a planned massage. The nail salon area was VERY dirty and had a very strong polish remover odor. There was a woman on the floor cleaning nail untinsels and visable nail clippings everywhere. The foot spa I was at did not have all of its jets working. I told the manacurist and she giggled and said she did not know how to repair it. There were many other foot spas available but she did not move me. Sher talked the entire time, asking me multiple questions and trying to sell me extra services while I tried to relax reading my magazine. The polish I chose was not usable as it was old. She did not look for the same color but insisted on bring me colors SHE chose. She was very rough and HIT my leg each time she wanted me to move it in and out of the water. The last straw was when she started cleaning the spa tub while I was still sitting in the chair. She sprayed some sort of cleaner that got on my pants and then started to scrub the tub. I told her to please wait until I moved. She then got snippy and walked away. She did not return to remove the toe seperators. I used my spa finder gift certificate yet the balance was given back to me with a ULTRA LUX gift card. I will not return. I was going to also get a massage but after this experience will go elsewhere.
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