I was so excited when I received a gift certificate for a manni, peddie and blow-dry at Dolce Bella. Although I hadn’t heard much about it, the pictures on the Internet looked beautiful and I was looking forward to a great time. Unfortunately, this wasn’t the case. The reception staff were extremely rude; they ignored me for the first 15 minutes while they discussed another client’s weight issues (the client was still in the spa!!), and when I finally got their attention they informed me I had arrived a half hour too early. Im certain this was not the case because I drop my daughter off at day care every day at the same time, so would have made the appointment accordingly. While I understand that mistakes happen, I was shocked that the receptionist was trying to blame me, going so far as to calling me disorganized! Anyway, I waited another 10 minutes before calling my esthetician. The manicure went fine, but during the pedicure, she removed so much dry skin from my soles that I actually bled! Throughout the process, I requested that we stop but she insisted it would feel better when it was done. When I began bleeding, she simply said that my feet were too sensitive! I have a pedicure about once a month and I have never, ever bled. To make matters worse, she wiped her station with the same towel she wiped my feet with! The wash and blow dry went ok, but the entire day really ruined even that for me. I could hear the reception staff talking about the me the entire time. I had never been so embarrassed or appalled at the unprofessionalism (not to mention unhygienic) behavior in a spa. Im an avid spa goer and Ive neve had a problem at any others. I must say, this was a horrible, horrible experience for me and I wont be returning there soon!
We are sincerely disappointed to hear about your experience at our spa. A complaint such as yours is very unusual; therefore we were shocked to hear your comments. We would love to speak with you directly to determine exactly what happened so we can resolve your frustration. At Dolce Bella we are always committed to finding new ways to improve our customer service. It is to our disappointment that you did not contact us directly with your comments, for we would love to resolve this with you in a different manner. This being said, we stand behind our services, facilities, and employees as the best in the area. Please call or E-mail us directly; we would love to help resolve this situation with you.
Dolce Bella Spa