Customer Reviews (12)
August 3, 2013
Rude Staff, extra expenses
The staff at the Bernard's Salon and Spa in Sewell (which is under the same ownership as Cherry Hill) were very rude. I went in for a highlight and haircut and the stylist said that in order for the color/style to be "professional looking" it would be an additional $30. I had bought a gift certificate for highlights and told her they were included to which she responded "Oh, I will put bleach in your hair, but you won't be happy with the color unless you pay more". I have never dealt with such rude service before anywhere. I do not recommend this place.
March 12, 2012
Don't Waste Your Time or Money (even if discounted)
I went with a friend with a Groupon. While they said on the phone they were extending the expiration date because they closed the Marlton location for renovations, when I got there they refused to honor their word. The service was very unprofessional and the spa rooms were cold and very noisy. The walls were paper thin so I could hear the conversations in the rooms next to me and the discussion of the employees about their recent dates in the hallway. The massage and facial I had was average at best. It was likely one of the worst treatments I have ever had. In addition, there was no changing area/locker room so you had to carry all of your clothes and stuff from the massage room to the facial room. So you are trying to gather all of your belongings and move from room to room - just odd. Overall the experience was horrible and it is not worth the money. There are much better spas to go to in the area that are a much better experience, atmosphere and service. Don't waste your time or your money. If I could give less than 1 star - I would.
March 5, 2012
The place is too busy, poorly managed, VERY NOISY, everyone is always stressed and busy, and they give you a crappy service. It is like a salon in a busy mall. I would prefer some place I can relax, and get a better service. People are friendly, though overall experience is always stressful. Would not recommend to anyone!!
October 9, 2011
Not really worth the money
The salon is good for hair appointments, but the spa was a disappointment. Especially because the staff was so friendly, it's mainly because of the atmosphere. It was very hard to relax in the mediocre-setting room where I could hear everyone walk by :-(
July 18, 2011
Recently got a haircut. I LOVED it. Staff was knowledgeable and kind.
May 19, 2011
A little too noisy...
The services I have had here have been pretty good, but it is definitely more of a busy, noisy salon than a spa.
January 11, 2011
I would not recommend this place if you want to relax
I have been in this spa a several times for facials, massages, mani and pedi, etc. The prices are ok, but definitely not worth it. The place is too busy, poorly managed, everyone is always stressed and busy, and they give you a crappy service. It is like a salon in a busy mall. I would prefer some place I can relax, and get a better service. People are friendly, though overall experience is always stressful.
October 12, 2010
one of the best around
I just had my second son and thru out my entire pregnancy i went to bernards for my prenatal massages and hands down theyre the best around. Ive been to 2 other places and they were such a disappointment. i must agree however with the previous rater the salon can get kind of noisy at times but im so deep into my massage and the fact that the girl who was serving me was so awesome at her job. i also periodically get facials from here and they too are amazing tho i have no other salon to compare that service to i have been pleased with the results everytime. i almost always have giftcards when i go so i limit it to massages and facials mostly tho on a number of occasions i have gotten a mani and pedi from here theyre a little too expensive for me and the place in the echelon mall is just as good and aout 20 cheaper. eyebrow waxing is good here too but again its 20 at bernards and only 7 in the mall and they do just as good of a job. id highly recommend bernards for massages ESPECIALLY PRENATAL ask for Jamie shes a saint and facials everything else drive 5 minutes down the street to the echelon mall theyll take good care of you and with the money you save you can splurge on a cute outfit or an amazing night out :)
September 20, 2010
best massage therapists around
I consider myself a spa snob and this place is awesome! Ok, it doesn't have the relaxing atmosphere, with the tranquil sitting area and robes...., but if you can overlook that and want a great massage this is the place to be. I would say I have had 5-6 massages there (each time with a different person- male and female) and each one gets better and better. Their prices are great too. The more pricey places will have more ambiance. I say to heck with ambiance, I want a masseuse that knows what they are doing!
October 11, 2009
My birthday disappointment
I received a spafinder giftcard for my birthday. I looked up local day spas in my area and this one came up. I also have had a previous massage here that was okay. I was so disappointed in the amount of noise you hear while in a treatment room. This spa design was not thought out when in the planning stages. It is located next to the nail section which is very loud and noisy. Even the therapist that come down the hall ,that are bringing clents back do not use what you call " a spa voice". From the moment I laid down on the table to get my massage, I should have hopped up and gone elsewhere. To say the least, my massage was not at all relaxing and I thought that was what a massage was suppose to help you do. After I was done, I expressed my opinion to the therapist and told her she had done fine but the place is too loud and she should look elsewhere for a job where her technique would be appreciated. When I asked for cash back for the balance on the giftcard, I was told I would get a giftcard in return. I told them I would not be coming back. When asked why I explained that it was too noisy and I thought the whole purpose of getting a massage was to relax and I could not. There were no apologies made or any services offered for free ( not that I would have returned anyway to use them). But I felt like they could care less. I do not recommend this spa to anyone looking for relaxation.
April 1, 2007
Not bad for price
I have visited this Spa several times for several different things from massages, to hair, manicures and pedicures. I always feel the place is too busy and congested not very relaxing. It's like going to the mall on a friday night. However the people are friendly and the prices are good but when i want something done really well I go some place else.
August 17, 2006
Best Personal Treatment and Knowledge
From the time you step into the spa until you leave the associates are all very friendly and eager to please. Everyone seemed to be very knowledgeable of their position. The one on one treatment and atmospere is very relaxing. The day spa area is very calm and soothing.
Load 5 More +
Rate this Business×
Preview of your Review
Bernard's Salon and Spa
Would you visit again?
By submitting a review you agree to our Terms & Conditions
Facilities & Amenities×