I had the worst experience and haircut of my life today!!! My hair was absolutely butchered by Julie, I came home crying in hysterics.
It was a bad overall experience. I felt like i was being repremanded for waiting so long to have my hair cut, and for using affordable shampoo. Sorry, but no one enjoys being told over and over again everything "they have done wrong."
I called to have my hair fixed immediately, (I payed definetly too much money for it and should not have bothered to go back to your place to begin with, but I was hopeful that my hair could be fixed. When trying to explain what was wrong with my hair, the dresser did not listen at all, just started thinning out my hair without really consulting me. I was embarrassed enough as it was having to come back to fix it, I was trying to be nice about it and not cause a scene, but my hair really had been ruined! Once I realized there was no hope for her to listen or do anything to fix it, I just wanted to get out of there. She tried to fault it on my hair saying that was just how my hair was??? Literally the front half of my hair was cut twelve inches shorted than the back of my hair. I ended up having to go somewhere else and now my hair is a nice bob 12in shorter;(
This "new" client came in, and wanted a "trim with layers". The client hadn't had her hair cut in several months, and said she was "having problems". Julie gave the client some positive suggestions on different treatments and conditioners. They discussed how much she wanted trimmed, and the client said she would like her "dry ends trimmed up". The stylist measured the amount that would need to be cut (2 inches) and asked if "this was OK". The client stated, "it was OK". As she did the layers, the stylist warned that it can make her hair look a little shorter. The client said she understood and seemed happy. After the work was completed, the client stated that "she likes it" and paid $32 with a $6 tip. Smiling and say thank you she says "how nice it looks". Her boyfriend is waiting, pays for her, but doesn't appear satisfied. The client calls back a few hours later and says "her hair appears thicker on one side". We ask her to "come back in and let us fix it at no charge". The client came back in, the stylist texturized her hair, and demonstrated different styling methods so she would feel confident about styling her hair at home. The client left again seeming happy and satisfied. The next morning the above email was sent.