Booked their signature ritual. Loved the infrared room, felt the staff were really lovely. Foot massage was great, massage was really great. Facial smelt really funny so when I was putting my dressing gown back on turned the mask bottle around to see if I could see the ingredients. Imagine my horror when I realised they had just used products that were 8 months out of date on my very sensitive skin! It was true of every bottle I turned around. Despite informing the manager of what had happened, they have ignored my complaint and pretended it hasn't happened. Avoid if you have any concerns about out of date products being used on your skin.
Thank you for giving us the opportunity to investigate your feedback, which has been responded to directly therefore I'm concerned about your comment above - perhaps a correspondence cross-over.
As explained in our email response, we believe there's a misunderstanding with the dates however you'll be delighted that The Cove Spa is in partnership with CoolHerbals - please do give us the opportunity to showcase our first class products and premier service (as you've kindly commented on) which will no-doubt instill your confidence in our establishment. We're here to drive great results for all our clients; always.
You have my number and email address, kindly communicate directly should you need.
The Cove Spa