The view is beautiful but the facility is dated. Service by front desk staff was mediocre at best especially over the phone when inquiring about services.
Criticism is difficult to accept sometimes, but as the owners of Westglow Resort and Spa we look upon it as an opportunity to correct an oversight or misstep. We respond to all comments, positive and negative, as if they are directed to us personally, because we are that connected and committed to our resort. Rest assured, if there is a problem, we will always do our very best to take immediate corrective action.
The above review is somewhat perplexing to us, we must admit. Having spent millions of dollars in a property-wide restoration and renovation, we cannot understand how this reviewer could find our facility "dated". True, Westglow is a historic property, in fact one of the few resorts in the country to be included in the National Register of Historic Places. Our restoration followed the most stringent architectural guidelines established by the National Trust for Historic Preservation and we have received numerous awards and accolades for the transformation we have undertaken. In 2008 our resort was honored to receive the Renovation Award from our regional Chamber of Commerce, an honor that was bestowed upon us based on our careful and sensitive renovation while preserving the integrity of what is a very significant building to the community in which we live. While our Manor House may be a historic structure complete with all of the charm, character, and history found in such buildings, it incorporates the latest technology and creature comforts found in the finest modern resorts. Our Life Enrichment Center underwent a complete renovation along with new additions in 2007 featuring the latest in exercise and spa design with the most soothing and aesthetically pleasing spaces and finishes that rival any spa in the world. All of these refinements culminated in our inclusion in Travel and Leisure's list of top destination spas worldwide, ranking us seventh in the world, sandwiched between Miraval and Canyon Ranch. We are proud to be in such good company.
To respond to the reviewer's comments regarding our staff, please know they are thoroughly and rigorously trained to insure that each inquiry is handled in the most appropriate, informative, and timely manner. The cornerstone of our resort is founded on service to our guests; we strive to be helpful, yet never intrusive. With a staff to guest ratio of 4 to 1, we cater to every guest's needs. This philosophy begins at the top and carries through every aspect of our resort. We consistently receive our highest ratings for our courteous and attentive staff.
We wonder if it is possible the writer visited us before our transformation? If so, we urge the writer to give us another opportunity to show just how special our resort is. We're confident Westglow Resort and Spa is without equal and we welcome the opportunity to prove it.
In good health,
The owners of Westglow Resort and Spa