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About Body Essentials Day Spa
Location
Address
4183 Chino Hills Parkway, Unit C
Chino Hills, California ,
91709
United States
Call: 1(909)548-7402
Highlights
- Business Type
- Day Spa
Treatment Offerings
- Massages
- Acupressure
- Aromatherapy
- Back Massage
- Couples
- Cranio Sacral Massage
- Deep Tissue
- Four Hands
- Hand/Foot
- Hot Stone
- Lomilomi
- Lymph Drainage
- Mommy and Baby
- Myofascial Release
- Prenatal/Postnatal
- Reflexology
- Scalp
- Shiatsu
- Swedish
- Facials
- Acne/Deep Cleansing
- Anti-aging
- Back Facial
- Custom
- Exfoliating
- Glycolic Acid
- Men's
- Microdermabrasion Facials
- Oxygen
- Rosacea
- Sensitive/Calming
- Signature
- Teen
- Body Scrubs
- Salt Scrub
- Sugar Scrub
- Body Wraps
- Algae/Seaweed
- Herbal Wrap
- Mud
- Slimming
- Hair/Nail Services
- Eyebrow and Lash Tinting
- Lash Extensions
- Makeup Instruction/Application
- Waxing
- Water Treatments
- Hydrotherapy
- Other
- Colonics
- Sunless Tanning
Customers would visit this business again
Response fromBody Essentials Day Spa
This client claims he had the worst massage ever, but rescheduled numerous times with the same therapist. No therapist would be working here if they told a client they had bad skin. Yes, one out of 15 therapists did cut him 30 minutes on accident. Danielle who realized the clock was wrong in the room apologized to him numerous times. We discounted his total and offered another free service to give good customer service, but he still was not happy with that. He wanted more money back for a service we were going to give him for free. He has made more appointments and either cancels or does not show up at all. He will not be able to return until his balance is paid in full for not showing up at his last appointment. He did forget to mention that his girlfriend had a great experience. I do hope he finds a spa that meets his needs. We have great therapists and they do their best to give excellent customer service.
Response fromBody Essentials Day Spa
I am sorry to hear you will not be returning to our spa. It appears you have had a good experience before, but because of this one therapist you will not be returning. We have up to 15 therapists on staff that are very good. I have spoken with this therapist and have documented this incident to make sure there is not a continuing pattern. The therapist did admit to not meeting the client up front, which she understands is an important part of customer service. I will always strive to continue making sure that every therapist is giving the best customer service to every client. This spa is very down to earth and is like a second home to most clients. Many clients have been coming here for years and always compliment the positive changes that continue to occur. I do hope that this client finds a spa that meets her needs and in the future gives us another chance. Thank you!
Response fromBody Essentials Day Spa
Thank you for your positive review. Joyce is very good and has been a great addition to our family.
Response fromBody Essentials Day Spa
Thank you for your positive review. I always urge clients to acknowledge the therapist they had a good or bad experience with. These therapists should get recognized for doing such a great job. Hope to see you again soon! :)
Response fromBody Essentials Day Spa
Danielle has been a great addition to our family and has been doing a great job.
Response fromBody Essentials Day Spa
I am sorry you feel you had a bad experience. Every therapists should ask how the pressure is while giving a massage. If it is too deep or painful, you have to tell the therapists. I myself have had too much pressure and never said anything and was sore for a couple of days (which is normal), but I had some really bad knots. I now let the therapists know when it is too deep so I can enjoy my massage while still getting the knots out of my back. Deep tissue is not scary when the right amount of pressure is used. I contacted this client once I found out about the complaint and took care of her. I did not realize she posted this until today. Whenever any complaints come in about a therapists, I personally get a massage and find out whether they need to be re-trained in a particular massage or if they still meet the expectations our clients expect. This particular therapists is no longer here. Thank you for visiting us!
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Location
Address & Contact Info
- Body Essentials Day Spa
4183 Chino Hills Parkway, Unit C
Chino Hills, California
91709
United States - Phone: 1(909)548-7402
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