This place is a joke, my girlfriend and i went in for a couples spa package and not only did i get the worst massage ever, the masseuse would not stop talking about how bad my skin was, that's always nice to hear when your trying to relax, then to top it off, i was shorted a full 30 minutes of services and when i pointed it out all they did was offer me a credit for a 30 minute massage on a repeat visit with the same incompetent masseuse, what a treat. the bottom line is don't go here, this place is terrible. The owner Mark, is a real gem too, when i explained the situation and that i would prefer a cash refund for services i paid for but did not receive, he stated that that was between the masseuse and I, that they were not his employees but independent contractors.The business is in his name and the advertising on spa finder is in his name and the payment goes to his business, I am sure that the states definition of employee, employer relationship apply s here. I have gotten better massages at a foot rub center, save your money
This client claims he had the worst massage ever, but rescheduled numerous times with the same therapist. No therapist would be working here if they told a client they had bad skin. Yes, one out of 15 therapists did cut him 30 minutes on accident. Danielle who realized the clock was wrong in the room apologized to him numerous times. We discounted his total and offered another free service to give good customer service, but he still was not happy with that. He wanted more money back for a service we were going to give him for free. He has made more appointments and either cancels or does not show up at all. He will not be able to return until his balance is paid in full for not showing up at his last appointment. He did forget to mention that his girlfriend had a great experience. I do hope he finds a spa that meets his needs. We have great therapists and they do their best to give excellent customer service.