I have been a long time customer of this spa and as such have spent thousands of dollars on services for myself and in buying gift certificates for friends and family. I have been directly responsible for introducing many (at least 8) new repeat customers to this establishment over the years. Given the history, I was very surprised to learn that the owner, Mark Morris, would not honor a gift certificate that I had purchased for my Mom because it had expired. Aside from feeling offended due to the loyalty that I have displayed as a long time customer, I feel extremely cheated that this owner places a time limit on when my Mom can redeem the gift that I have ALREADY PAID FOR. I'm sure he had no problem spending my money when he took it from me. After politely explaining my rationale for why I believe the spa should honor my Mom's gift certificate, both the receptionist and a therapist on hand stated that they completely agreed with me but that despite many efforts of their own in past situations, there was simply "no getting through to the owner." This not only told me there are many other clients that have run into this problem but more interestingly, it's clear the owner doesn't have a care in the world for his customers or more long term...repeat business. I have asked to speak with him directly given that he is not in the spa regularly. After many attempts and promises that he will be contacting me, I have yet to hear from him. I guess when you have no intention of speaking with your customers directly, it's easy to be rude and hide behind your employees who have very little to no authority to run a business properly. He has lost my business as well as the business of at least 8 of my friends who cannot believe this guy's attitude and lack of appreciation for his customers.
After repeated threats and harassing phone calls daily from this client, she is not welcomed at our spa as well as clients that want more than a massage. This issue with the gift certificate has nothing to do with Spa Finder as Spa Finder gift certificate's never expire. It also has nothing to do with the therapists and how great the service is. The daughter wanted to use the gift certificate for herself, but because she is not welcomed here I would only allow her mom to come in; since she did buy it for her mom. Her mom was taken care of despite the gift certificate being over 2 years old and enjoyed her services. Since the daughter is not welcomed here, she felt it was necessary to write a bad review about the spa. She also never called me or left me a message or emailed me as my information is posted on the website. I have many clients that send me emails to let me know how their service is and I always respond back. Why some people want to say bad things about you and hate a place because they did not get what they wanted or because they did not follow the rules is amazing. This business has been here for almost 8 years and if the client did not agree with the policies listed on our website and brochure about gift certificate's, then she should not have agreed to buy one. This is a very down to earth spa and you get great service and you get a great massage. It is a relaxing place to come unwind and be pampered. The atmosphere is great and has a cozy feeling to it. In closing, there is never anything to gain by being rude to anyone whether running a business or out on the streets. I wish this client well and hope she finds a spa that fits her needs. Mark Morris