October 28, 2015
Never Again! Choose a Different Spa!
I have gone to this Red Door Spa in Plano for many years, from their very beginning here. I've returned because of a facialist, but I will never set foot in there again, and I am telling all of my friends. The front desk has always been aloof and oftentimes very slow and disorganized, but I was willing to put up with that for my facial. However, today, the young girl at the front accidentally dropped my credit card into the tiny space between the counter and the wall, in a space where the credit card could not be seen and it was very uncertain if it could be retrieved. I stood there in an extremely anxious state for 40 minutes while 3 people tried to retrieve it. Then the manager, Lena, was called to come and try. While the poor girl who dropped the card apologized and said she didn't intend to drop the card, the others never did and I did not experience any compassion coming from them. The manager Lena was especially cold and rude, never once apologizing. When asked if I might be compensated for the long and anxious wait which totally eliminated the peaceful feeling I had gotten from the facial, Lena was very nasty! Never again! They have lost a customer forever. Much better spas with better service to choose from!