Worst spa experiance Ive ever had.
Ive been to this spa twice and the second time was even more unprofessional than the first. The personal doesn't seem to realize that the walls are very thin and I spent the first treatment (a body wrap) listening to them loudly gossip about other customers. The technician stepped out of the room for me to get undressed and put on a robe, a few seconds later, when I was standing there undressed she burst through the door without knocking. I'm not shy per say but I was taken aback this is not good spa ethics. I wasn't overly offended so I kept my second appointment a few days later for an airbrush tan. It was the worst "spa" experience Ive ever had. The technician didn't bother to put blocking cream on my hands, feet, knees,and elbows. When I asked, she claimed I wouldn't need it. Again, the staff could be clearly heard complaining through the walls. At one point the owner came in to check on why the spray gun wasn't working properly (it was shooting large splatters all over, which turned out to be because it needed to be cleaned), so I asked her about the blocking cream. She looked taken aback and said "She didn't put any on you?!" She then left the room where I heard her say to the girl "did you not use cream on her?" The girl responded "This formula doesn't really need it. Why? Is she throwing a fit?" The owner responded "Just put it on her to make her happy." There were children running and yelling up and down the hallways, even banging on the door of my treatment room during my treatment to which the technician yelled "GO AWAY". I ended up with orange hands, feet, and elbows. The rest of my body was streaky and uneven. My Fiance got airbrushed right after me and his tan was equally orange, streaky, and uneven. We left for Hawaii the next day. I wast there to hear first hand but he later told me the owner of the shop made him feel very uncomfortable with her comments while I was out of the room. Between the two trips we spent $250.00 which could have been well worth it in any traditional relaxing spa. These were not good experiences and a complete waste of money. I will never go back and would not recommend them to anyone.
In response to this email. I deeply apologized for the inconveniance this client experianced. We take pride in what we do here and had a new employee on staff that is no longer at the spa. We make sure everyone is trained properly at the spa and have corrected this problem.