Customer Reviews for Rain Spa & Salon (8)
October 30, 2014
Worst massage and customer service
Was so excited to use a mother's day gift certificate for a massage. Masseuse started and each touch was a painful scratch. She explained she had a callous on her thumb and tried to bite it off and massage without using her thumb. Worst experience and had to end it early. Went to management after to report what had happened and they said "sorry, hope you will try us again". Really? I don't think so.
October 15, 2014
Get rid of that receptionist
Horrible experience. Stay away!!! Extremely rude receptionist Dimitra who claims to be the manager. I used to come here for massage and liked it a lot. Now called them to ask a simple question over the phone. Got whole lot of crap dumped on me. Got called "honey" but when I called her "honey" back she got all arrogant and rude. Will let all of my friends and colleagues know to stay away. Such a shame. Fire this receptionist before you lost all of your clients!
March 19, 2014
Great RMT's Good spa
I was treated by my husband for valentines day to a couples massage. and it was everything I could hope for! The spa was busy but i figured as much with the time of year! My husband didn't feel comfortable with a male rmt so we switched, and I gotta say I got the better end of that deal! He was great we talked for a bit about issues I had then gave me a great massage. Not sure what it cost but it was worth every penny! I plan on going back soon. My husband was very happy with his massage as well. We do plan on going back and getting a massage there again. Cant comment on the other services provided there but from what i seen this is a clean and relaxing place to come for a massage!
May 25, 2012
Knowledgable staff. Amazing RMT. Had the best swedish massage since my cruise to Thailand. Will tell my friends. Much better than Bayview Village around the corner.
May 22, 2012
Rain Salon and Spa - Horrible Experience - Beware of this place!
My friends and I had a horrible experience at this spa. The only aspect of the services that we did enjoy were the massages and the ladies were good, as for the rest - it was pretty bad. The pedicures and manicures were done almost instantly with barely the time frame that was provided on their website. We were rushed throughout the whole day, everyone complaining on how busy they were. We weren't given the time to have our nails dry, so the manicures/pedicures were pretty much ruined once we left. The prices are incredibly overpriced. Except for the nail polishes not much else was done - which defeated the purpose of going to get a manicure/pedicure done in the first place. Once complained to the owner about the service, we received an absolute horrid response, and were forced to pay for the service regardless - even though it was not done to our satisfaction or even complete for that matter. Horrible customer service! We will never go back there and do NOT recommend it to anyone!
December 2, 2011
Rain spa is good... pretty run of the mill really. The decor of the spa is comfortable, and it is clean. The products are nice but rather pricey. I've had a pedicure there twice and it was nothing special... I like a good foot rub/scrub, and was a bit disappointed on that point at Rain. My massage and facial were also good... but again, nothing stands out. I wouldn't complain about the service, but not raving either.
May 22, 2011
Instead of a relaxing day at the spa, I experienced a rushed day at, what I thought was a spa. The products that were being used were not of high quality. The service was poor. And the staff complained about their busy schedules. Couldn't feel the massage, the facial left me with a burning sensation in my eyes that's lasted several days. Besides a nail polish application, there is nothing to show for the supposed mani and pedi. I will not return to this overpriced 'spa.'
May 8, 2010
I overall experience was good. The facility was outstanding ,the service was good . Everybody was busy advertising different products. The place is over rated for the service, products are over priced too.
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