January 12, 2010
There are not many positive things that I can say about this "spa". I have frequented a number of pricey spas in the Scottsdale area and elsewhere, and was hoping to find an affordable place, close to home, to simply get a decent massage. Unfortunately, the search continues.
First, if you are looking for a true spa experience (i.e, fluffy robe, sauna, luxurious waiting area), Elements on Shea is not the appropriate place. The facility is nicely decorated, but small. My only serious complaint about the facility is that through most of my massage, I could clearly hear the conversations that were going on outside of my room, and based on the amount of noise around me, I could ascertain when the 50 minute massages were being completed (I was getting an 80 minute massage). This was not the most conducive environment for relaxing that I have experienced.
As to the quality of the massage itself, my therapist seemed to be trying to do her best, and did work out a lot of the muscle tension in my back. However, her skill level was average at best. At a few points, the massage was borderline painful, and was actually painful at one point. With all of that said, when I left the facility, my rating probably would have been 2 stars, mostly because the price was not very high, so I felt like I simply got what I paid for.
However, after the massage, my tricep area became very painful, and my arm developed a very deep bruise that was about 6 inches long and 2 inches wide over my tricep area. Also, the top of the bruised area has an oval shaped area where the skin was broken. There had been no trauma to my arm between the massage and when I noticed the bruising, and given the location/shape of the bruise and broken skin, my only conclusion is that the bruising was caused by the massage.
About a week after the massage, I decided that the bruising was severe enough that I should contact the manager to discuss the issue. The manager did return my initial call within a 24 hour period, and after I described my problem, he said that he would follow up with me after reviewing the notes in my file. This conversation took place several days ago, and there has been no follow up. After almost two weeks, there is still some dark purple bruising in my tricep area in addition to the healing of the broken skin in oval shaped area.
Since the positive reviews on SpaFinder were part of what influenced me to choose this location, I felt compelled to share my experience.