horrible. I was shocked
The decor of this spa is so great. Very clean. Beautiful floors, service stations, even the walls are a warm inviting color. So i was SO disappointed and even a little shocked that my actual experience getting a spa pedi + quicky mani went so wrong! To start: one of my reasons for choosing this spa was because they offer changing rooms, robes, and a relaxation area to wait in. Only did my friend getting a facial get to change and go back into the spa, the rest of us were left to wait in the main reception for 10-15 minutes till they were ready for us. In the 1.5 hrs i was with my technician, she left me to answer the phone or help someone at the front desk 4 times. only once of which she apologized for! also because she was obviously manning the desk, she kept the door to the nail room wide open, which i just found gave little privousy. I felt like my time i was paying for was not priority The file she used was dull, she continually filed my SKIN next to my nail, & overall just didn't seem like she new what she was doing. The nail polish i had chosen turned out to be so old that it was thick and tacky, resulting in a VERY MESSY paint job. there were actual spots of nail not covered & parts of my skin that was painted, and she did nothing to fix it. Also when she painted my fingernails, she did not come near close enough to my cuticuls- it looked like i had at least a weeks worth of regrowth. There were so many other things that went wrong with this appointment. I should mention that my friends nails looked great, but her technician ran late and started her 20 minutes after mine started. Over all I just found my technician to be incredibly rude and appeared to be very inexperienced. And being that she just happened to be the owner as well, I highly doubt that her poor example and business practices are not shared with the rest of the staff. I will not waist my money or time going back there.
As one of the owners of Bernard's, I offer my sincerest apology that you were unhappy with your experience. I do want to explain that typically people receiving only nail services do not change into a robe and most often those who are receiving both spa and nail services will change back into their clothes after their spa services for the nail services. That said, if we know that our nail clients WISH to change into a robe and spend time in the serenity room we are very happy to accommodate and encourage that request. As far as the service was concerned, we strive to offer the best service available with a talented, caring staff. I am sorry that your visit did not reflect that ideal and invite you to return for another Spa Pedi and Mani or your choice of either a 50 Minute Massage or Facial, so that you will experience the best Bernard's has to offer.