About Institut Payot
The house of beauty and esthetics opened its doors at Fairmont Le Chateau Frontenac in May 2010. The Payot Institute offers a wide variety of high end products and services. The spa strives to provide a relaxing and sensorial experience, with layers of details and small touches.
Address & Info
Fairmont Le Château Frontenac, 1, Rue des Carrieres
Quebec, QC G1R 4P5
Quebec, QC G1R 4P5
Accepts Spafinder Gift Cards
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Customer Reviews for Institut Payot (1)
October 28, 2011
Don't Waste Your Money
This is the worst spa experience I have ever had. Upon arriving for our appointments, my husband was told there was no therapist to do the massage he reserved, but they could do a different massage...then they gave him a sick therapist who sneezed and sniffled for the entire 50 minutes. I had a 20 minute back massage and 90 minute facial scheduled. At my appointment time I was taken out of the Spa area, walked up a flight of stairs, through the lobby, up another flight of stairs and into an older hotel room with 3 or 4 massage tables spread around that looked like a dormitory. My cllothes had to be dumped on a plastic chair in the corner of the room. There was absolutely no ambience or relaxing atmosphere in this old open room. The back massage was actually quite nice, but then the facial therapist came in and I was left on my back for 90 minutes for a very lackluster facial. After writing to the Payot Institute, their response was they were sorry I didn't enjoy my trweatments, but they called themselves an "Institute" and not a "Spa" so I probably had false expectations of what my experience would be. AVOID WASTING YOUR MONEY AT THIS "SPA".
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